Other fields related to change request will accept values when Change Management is not enabled, but that data will not be available through the UI. An inventory product represents a set of stocked items that share a product and a location. The Status field is required on all tickets and project tasks, regardless of category. REST API supportability and query thresholds If you find a defect in the API. This entity describes the Resource and Role through the Queue association. This entity is only used by multi-currency databases. This is by far the best wrapper for the SOAP API. window.open(uri);
This entity contains the attachments for the Resources entity. An API user is a special type of account required for communication with the Autotask API. The function of this entity is to describe the Ticket History, which tracks changes to the fields of the ticket entity, as well as the fields of any Service Level Agreement associated with the ticket. The function of this entity is to describe the tax rate charged to a customer for specific goods or services purchased in a specified tax region. Every time i get a very helpful "Internal Server Error" message back, nothing else. The RMA ticket category cannot be edited through the API. The function of this entity is to describe the resources associated with a Company Team. This entity's purpose is to describe a note created by an Autotask user and associated with a Ticket entity. Enter the recipient email address in the Email API Token to (optional) field and click Email Token (Optional) The sent email includes the API Key and the server URL to query. This entity's purpose is to describe a Work Type billing (or allocation) code that has been excluded from a Contract. According to their documentation it requires the URI https://webservices4.autotask.net/atservicesrest/v1.0/Tickets and then the body contains the JSON formatted data: But this doesn't seem to work either and Datto are taking forever to respond to support tickets these days. Notes published to All Autotask Users are visible to customers. The id value is set by the system and cannot be changed by the user; for example, if you attempt to specify a value for the id field when using the POSTAPI call, the create will fail. On entities like ticket, task, note, and to-do, the Description field is a core part of the data record. This entity describes an adjustment to the quantity of units of a Contract Service entity that are added to a Recurring Service Contract. Thanks for your feedback. Tickets with no TicketType specified are set automatically to Service Request. This entity describes results and information for a survey generated by Autotask. Saves and closes the note or time entry and opens the Forward/Modify Ticket(s) page. This entity's purpose is to describe a transaction where a specified quantity of one Inventory Item entity transfers from the items currently assigned Inventory location to another Inventory location. The following results have been performed on the sandbox of Autotask, to which I have a RTT of about 150-180MS. You can only associate it with a Quote entity. ProblemTicketID cannot = TicketID of a ticket that is already associated with a ProblemTicketID; that is, an incident ticket already associated with a problem ticket cannot become a problem ticket. This entity describes one or more Autotask Assets (previously known as Configuration Items) assigned to a Ticket beyond the primary asset(ticket.configurationItemID). Did any DOS compatibility layers exist for any UNIX-like systems before DOS started to become outmoded? This entity describes one or more account contacts assigned to a Ticket, other than the Ticket Contact (Ticket.contactID). In Autotask, you can create ticket categories that are identified as API-Only. Additionally, only those statuses that are available to all selected tickets categories are available for selection. You cannot create a ticket with TicketType = Problem and specify a ProblemTicket ID or specify ProblemTicketID for an existing Ticket with TicketType=Problem; that is, a ticket that is already a problem ticket cannot become an incident to another problem ticket. Staging Ground Beta 1 Recap, and Reviewers needed for Beta 2, Representational state transfer (REST) and Simple Object Access Protocol (SOAP), Use of PUT vs PATCH methods in REST API real life scenarios, Calculating probabilities from d6 dice pool (Degenesis rules for botches and triggers). An error message indicates that Service Request tickets cannot be associated with a problem ticket. This object describes list items added to a check list on an Autotask ticket. Form template settings will override any previously populated field content, including notification settings, additional contacts, and secondary resources. The Deleted Ticket Activity log provides a list of ticket time entries, notes, and attachments that were deleted from your system. Refer to Trinidad Guardian Death Notices 2021,
Gregg Smith Frontier Services Group,
Connaught Halls Southampton,
High Speed Chase On Interstate 81 Today,
Articles A
