In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. 2.9 Notification. 2.8 Notification. If tickets are not consecutive, then the Seller must create a separate listing. We reserve the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. I can't afford to lose 100 and think this company is a joke as they seem to be try to avoid payment. If a Seller posts a ticket for sale on our Site, the option is provided to sell that for a fixed price. All rights reserved Privacy Policy | My Account This email was sent by viagogo AG and may contain confidential or privileged information. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. So it seems like the extorbitant fee was for them to reorganising another 2 tickets. Ticket listings are a representation of actual seat location. Including any such items constitutes a material breach of these terms and conditions. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. As you could not provide the tickets for your sale 9799872, we have had to cancel this. 2.10 Collecting Payment. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. If you are not the intended recipient, please delete the message, attachments, and notify the sender. Please contact me via email or call me. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. To sell tickets, a Seller lists the tickets in the Site database. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. I really hope I can get a speedy and suitable outcome as I feel this is not an acceptable outcome not being given this simple opportunity Since the email said I had 48 hours to confirm the order I did not think I would need to post them today. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. 6.6 No Agency. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. Viagogo probably had to manually procure tickets on eBay or something. To be a member of this Site, You must agree to accept the terms in this Agreement. 2.5 Tax on Seller Proceeds. 2.5 VAT on Seller Proceeds. After check out the price all the sudden had gone upto100. The Sellers and the Buyers are hereafter jointly referred to as the Members. I have contacted Customer Support as your website states 100% guaranteed tickets! I don't know if I need to talk. This does not prevent us from varying these terms without reference to them. Tickets may be substituted with comparable or better seat locations with the Buyers approval. Using the link that viagogo sent me I tried to cancel the tickets but could see no listing on my account, the whole process just takes you round in circles, you cannot contact them if you have no listing but if the problem is there is no listing then you cannot use their online forms. I demand to speak to a manger or someone in charge immediately I bought 4 and spent 440 whilst tickets are still on sale for 40 each. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). - online tickets: afrikaans is groot south africa, didn't pay me for tickets sold through viagogo to adelle sale 9181945, Read full review of Viagogo and 1 comment. The price of 2 tickets was $290, and the fees were $100 - around one-third of the ticket price. This was a completely missold ticket at a great expense. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Editor, Marcus Herbert. 21st February 2017 - email to say event had changed starting time No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. . When We receive an offer by PayPal, We will obtain an authorisation from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. My order ID is [protected]. Rating: File your complaint. When asked what happens now as it was for people with learning disabilities so specialist transport & staffing had been arranged and paid for? Be the first to hear about special offers. Then I will be on the losing end of having the tickets nullified and not getting any payment whereas the buyer will get a refund. With pop up messages reading 'you are in a queue there are 11 in front of you' and 'hurry only 1% of tickets left' along with a 7 minute timer urging me to book the tickets quickly, I was convinced that this was the official website. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. viagogo AG is registered in Switzerland, Company No. So; I went on the hunt again, and found some more decent(ish) tickets for the extortionate price of 500.44 ([protected]) with an absolutely absurd bookin fee, but again, I'm not here about the price, I'm here because, as you can probably guess, early this morning I received another email informing me that the purchase had AGAIN been cancelled. Did you find this answer helpful? In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. As I do not buy concert tickets that often I had no idea this was a scam, payed for tickets was told would receive no later than 3 days before event had to send 4 emails only got a reply from 1, finally found your phone number on the day before concert and called then to be told don't worry? Search for the event that you would like to sell tickets for. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. We do not control the information provided by other users which is made available through the Site. I do not want these tickets your have lied and these tickets are not even for sale yet in Australia. Thank you for using viagogo! You will need a username and password to access the Site and use the Services. Especially for a more obscure event where they dont have huge turnover of tickets. Cheers. CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. [protected]@outlook.com Copyright 2017 viagogo. As the concert is yet to happen I wish to have my tickets refunded in full as the full price was kept until it showed up on my bank statement and on my confirmation email, by which time it was too late how do two tickets at 103 each make a total of 283 ? If you are unable to deliver the tickets you sold, viagogo reserves the right to charge you the cost of finding comparable replacement tickets for the buyer. Please help! You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. My ticket is for UFC fight night Singapore Section Level 300, Row:, 1ticket. The company, which was founded in London in 2006, has a network of more than 60 global websites with customers in 160 countries. I expect some advice/guidance from a customer service representative ASAP as I've put a very high level of effort and received significant financial backlash from securing these tickets. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. I have had to change my shifts and take unpaid leave in order to attend this show and I am not happy with the outcome. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. We often link to other websites, but we can't be responsible for their content. 2.13 Seller Payment. Its not possible to cancel or exchange tickets once a purchase has been made as orders are considered final. Sports. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. Note that Your payment may be withheld if you violate this clause. 7.5 Miscellaneous. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). Dear Justin, Unfortunately we have had to cancel your sale 9181945 of your Adele tickets. 23rd May 2017 - tickets are available to download 1.3 viagogo Guarantee. Viagogo lead me to believe that this was the official ticket seller for fleet foxes tickets as they came out at 10am yesterday morning. My parents went as a birthday present to find it outdoor in a field not in the castle with a crowd of 2000. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. As part of our listing guarantee, should the sale not be fulfilled, viagogo reserves the right to charge the cost . We expressly disclaim any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. what if the buyer got the tickets and did not want to go the event, and claims that he/she was denied entry after the event. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. 2.4 Listing. by Ethan More 2 months ago. 16/06/2022 . Kind regards 5.2 Violations, Termination and Suspension. My event is cancelled or postponed - What do I do? How do I unsubscribe from your newsletter? viagogo charge for cancelling sale. I've sold WC tickets more than a month ago and Viagogo doesn't pay me. They were selling 3 lots of tickets all showing where you could be seated in the O2. 13th June 2017 - made a call to the customer service and was told to email When We receive an offer by bank transfer, We will check to see if the bank account is valid. I don't think you've got much to stand on here as you agreed to all of this as part of the service in trying to sell the tickets, I do think it's a little shady if they never told you how much the replacement cost fee would be prior to cancellation; Was there a warning prior to cancellation e.g. 5.3 Disclosure of Information. I was mislead by viagogo and have been completely conned out of this money. I demand my money back as they never made the concert due to it being outside on the heat. This is not OK and I would not use Viagogo again. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. I ordered tickets for 18/6/17 for the above concert. No tickets arrived so on 15.6.17 I rang to be very ridley told there were no tickets available and they had sent an refund & email on 13.6.17 (Of which I never recieved). Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. You also agree not to separately contact the Buyer at any time for any reason. I sent my two platinum tickets for the ICC champions final to viagogo on Thursday after speaking to one of your customer services by courier. Submit a complaint and get your issue resolved. You will need a username and password to access the Site and use the Services. You may only use the Services if You can legally enter into and form binding contracts. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. and how does an unforeseen circumstance suddenly make you require tickets to a concert? 27th May 2017 - I emailed to ask about either a refund or access to new tickets if concert was relocated 6.3 Allocation of Risk. So why is it my responsibility that the buyer must go to the event having bought the tickets? Sellers: once your tickets have sold, viagogo charges a service fee. 6.1 No Warranty. 2.6 Making an Offer. Their reply was that it is to gurantee the tickets are valid and the buyer is not denied entry on the day of event. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. 2.15 Claims under the viagogo Guarantee. My event is cancelled or postponed - What do I do? When I clicked to 'report a problem' thinking o could explain the situation, I just got a messaging saying the order had been cancelled followed by an email saying my card would be charged 20 (from card details I was told were only required for ID and would not be charged). I want to go to the rearranged concert or receive a full refund as the error was Viagogo's. To be a member of this Site, You must agree to accept the terms in this Agreement. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. 3.1 Accurate Descriptions. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. I want to raise this as an official complaint as trying to resolve this previously has simply not worked viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on the Site. viagogo charge for cancelling sale. How do I find tickets I've already downloaded? Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. Piggyback tickets may not be sold in the same listing. I think they should refund the fees, and they should CLEARLY state, along with the very first mention of the ticket price, what the handling fee is. 2.14 Ticket Information. We will not allow You to buy or sell tickets before You have registered with Us. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. At no time do We provide the Buyer's payment information to the Seller. navionics hotmaps platinum east lake list; luigi's mansion 3 electrical socket locations. Note that this is separate from any VAT viagogo is required to charge on its fees. To sell tickets, a Seller lists the tickets in the Site database. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. Invalid tickets are defined as anything where buyers are refused entry. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. 3.2 Other Information. 6.5 Tax Indemnity. The thing that upsets me the most is the fact that I could have used a different website to buy the tickets, and right now I'd be going to my dream concert. I am disgusted that tickets were sold when they were not there to sell plus not being informed and no tickets or even refund to purchase more tickets. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. This fee is displayed in the selling process and covers the cost of marketing your tickets to millions of potential buyers worldwide. Please remember that you will not be paid for this sale. 1.1 Introduction. We make no warranty with respect to the software, tickets, events, and services provided on the Site, or that sellers or buyers will perform as promised, and We expressly disclaim all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. Hi i am very annoyed and feel very let down by your team. If you are unable to deliver the tickets you sold, viagogo reserves the right to charge you the cost of finding comparable replacement tickets for the buyer. viagogo charge for cancelling sale. 6.8 All Sales are Final. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). I'm from singapore and my number is +65 [protected]. shawn mendes tickets order no [protected]. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. the price it is sold for on the primary market). After reading a lot of negative reviews, I had second thoughts. Viagogo bought rival StubHub in February 2020 for $4.1bn (3.1bn). Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. I am now in a position that I am still waiting to sell my tickets (for a minimum of 1000) and I still can't. figueroa street shooting; jeffrey friedman chiropractor; gifted child humming; how to adjust sim max driver; viagogo charge for cancelling sale. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. All sales and bids are final. Ring me or give me a real number to call Our street address is 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. We will also add sales or value added tax on our fees as applicable. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. Order Number [protected] I was directed to Viagogo site NOT an official site and find I have now paid $747-85 for tickets valued at $329. arizona high school rodeo standings; cryptocurrency tax accountant near me You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. Once the Seller lists tickets for sale, the Buyer purchases these tickets, the Fulfillment lies with viagogo and Paris Saint-Germain and is done automatically. To list as a Seller, You must provide a valid credit or debit card. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. In its FAQ for Can I cancel my sale? 2.12 Seller Payment. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. Fees at 133% of the ticket itself. Subscribe. I confirmed the sale and wanted to ship the tickets over. montgomery school calendar meny a. Note that this is separate from any VAT viagogo is required to charge on its fees. They STILL are not active. I haven't received an email confirming my order. We do not control the information provided by other users which is made available through the Site. All sales and bids are final. I want my money back how do I go about this? You may only use the Services if You can legally enter into and form binding contracts. 4.3 Sellers Shall Not Include Promotional Material with Tickets. This will be deducted from your next payment. 6.2 Waiver of Consequential Damages; Liability Limit. I'm sure a massive company like yourself doesn't care about the odd thousand pound here or there, but to normal families this is our livelihood. I can't believe they are allowed to do this and that there is no method of recourse especially when I told them within the hour I didn't want the tickets. 2.6 Pricing Formats. Cancelling it so close to the event is not acceptable, as explained we are both self-employed and have taken the day off for this event. November 18, 2021 If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to find replacement tickets for the Buyer and to charge the Seller with the respective replacement fee, other charges, and/or take other measures, as . You also warrant that you own the tickets and are authorized to transfer or resell the tickets. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Profitable Tips About Online Casino Sites. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. Can I buy tickets that are personalised with someone else's name on them? I'm Travelling - where and when will I receive my tickets? In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. I called back of which a different agent explained the situation and no tickets were available. Should I actually pay for this? mrs browns boys show tickets - no tickets. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets.
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