Woody heard from StubHub twice after spending $1,748.70 to purchase eight tickets to the event: Once, on March 7, to preemptively explain that if an event were to be canceled, he would have the option to receive a refund or a coupon, and again on March 14, to say the concert was canceled, and once again he had the option for a refund or a coupon. ", According to the suit, StubHub found itself in the current jam because it pays for tickets before events occur, "exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers.". If you push back and a company still refuses to give your money back, you might have to take legal action, like filing a claim in small claims court. Use of this website signifies your agreement to our, Read more about our event cancelation policy, relist your tickets and we'll waive the sell fee. Its as simple as going down to your local Magistrate Justice and filing a simple one paragraph claim - I bought these tickets, the event was canceled, I cant get a refund. ATTORNEY GENERAL HERRING HOLDS STUBHUB ACCOUNTABLE OVER FAILURE TO PROVIDE REFUNDS FOR CANCELLED EVENTS ~ StubHub, Inc. has agreed to honor its refund policies and is paying refunds to consumers whose events were cancelled as a result of the COVID-19 pandemic; more than 8,300 Virginia consumers were affected by StubHub's actions ~ Its been well-reported in the media[2] and is the subject of a class-action lawsuit. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. The StubHub policy for rescheduled events is that the tickets are good for the new event and you can either attend or sell the tickets. Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. This station is part of Cox Media Group Television. If you are denied entry or are dismissed from the event due to your failure to comply with these policies, you will not be compensated for your order. What To Do If Someone Isn't Social Distancing Or Wearing A Mask? Blockchain Technology Makes Buying Concert Tickets Cheaper, And May End Robots Buying In Bulk, Tri-State Coronavirus Travel Advisory Quarantine List, Resources, Hotlines, Unemployment & Covering Bills, Remote Learning Tools For Parents Teaching At Home, CBS2's Dr. Max Answers Your Health Questions. Stated performance for THIS DATE, THIS EVENT, is canceled. This material may not be published, broadcast, rewritten, or redistributed. The suit says StubHub's "Fan Protect Guarantee" was a key reason customers were willing to pay premium prices and fees fortickets through the $4 billion company. SAN FRANCISCO, Calif. (CBS) - The ticket resale company StubHub is now offering customers cash refunds for tickets to events that were canceled during the pandemic. Please also read our Privacy Notice and Terms of Use, which became effective December 20, 2019. That customer may need to try and exchange those tickets, or attend the rescheduled date. A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. All Rights Reserved. Live Updates:The latest on coronavirus in Wisconsin, Daily Digest:What you need to know about coronavirus in Wisconsin. If you sell they will reduce or waive the sellers fee. Also, if you bought tickets on StubHub, there is a class action lawsuit underway to settle the issue on whether they have to honor refunds. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told the Associated Press. This image from. She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March . Sellers must tell StubHub about any seat changes and disclose any relevant health and safety requirements associated with their listing when they differentiate from the overall venue policy. There is no place on the website that says you have a time limit, but you do. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. seq., it seems unlikely that an arbitrator would find a claim demanding a refund in the context of a COVID-19 event cancellation to be so frivolous as to award arbitration fees against the consumer. White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. If you can no longer attend the event, you can relist your tickets and we'll waive the sell fee. Daphne, AL 36527 More Local News to Love Start today for 50% off Expires 3/6/23, StubHub says it can no longer afford that business practice, the company furloughed 67 percent of its workforce last week, Stay up to date on all of MLives coronavirus coverage, Wash your hands often with soap and warm water, Clean and disinfect frequently touched objects and surfaces. You do have to be careful not to agree to something you dont want, like a voucher for the future, because that could change your legal standing. If your event is canceled, StubHub says it will add a coupon worth 120% of your original order to your StubHub account. Through it all, Marketplace is here for you. These include national distributors like StubHub and Ticketmaster, as well as local organizations, including the Annenberg Center for the Performing Arts and the Penn Museum. StubHub, however, wont offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceledonly credits. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. The AAA, upon its receipt of your refund arbitration claim, will notify you and StubHub that your claim has been received and StubHub will then be required to submit its written response (and its payment for the costs of the arbitration) within 14 days. Customerscomplained to the press andfiled lawsuits. Farley said refunds should be a piece of cake. Join us for a free, virtual event for International Women's Day on March 8! If they cant produce to you what you paid for in and around the same time you bought it to occur, then, youre entitled to your money back. It doesn't look like the case has officially seen the courts yet. Fugitive in $18 million COVID fraud scheme extradited to U.S. Energy Department report on COVID's origins rekindles ongoing debate. On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. The complaint contains several responses to StubHub's tweet about the changed policy from angry users to show they did not consider it convenient. Worth to consider! The Wisconsin Department of Agriculture, Trade and Consumer Protection and Wisconsin Department of Justice announced a settlement reached with StubHub, Inc. regarding the company's refusal to pay refunds to Wisconsin consumers for events that were canceled as a result of the COVID-19 pandemic. Most venues, ticket platforms, and resellers are offering full refunds (ticket fees included) when an event gets canceled. Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. If you want to file a refund arbitration claim against StubHub for COVID-19 related event cancellation, you should follow the steps below. Customer service all the way to your seat, 2000-2022 StubHub. The credits are valid through the end of 2022. 5. His law firm, Kimmel and Silverman, which has a Pittsburgh office, is also helping consumers to file legal claims to get refunds. "It's really bad customer relations, I think, to kick people off for disputes like this," said Ted Rossman of BankRate. ContactBruce Vielmetti at (414) 224-2187or bvielmetti@jrn.com. At regular volume, we can afford to take that risk. All rights reserved (About Us). "When an event is canceled, you will receive a @StubHub coupon worth 120% of your original order. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. But in a March 30 email to its customers, cited in the suit, it said the crisis has delayed getting its money back from sellersat a time when buyers expect immediate refunds. 199 Fremont Street, 4th Floor That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. Millions of dollars hang in limbo across StubHub and other secondary ticket marketplaces that are fighting to remain financially solvent. "You can apply this coupon to one or multiple StubHub orders in the. By matching highly experienced lawyers with specific client needs, Christian & Small develops innovative, effective, and efficient solutions for clients. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press. Our mission to make business better is fueled by readers like you. Required fields are marked *. Legal Statement. Fax: 205.328.7234, 603 Duling Avenue StubHub has made an exception in one case: If the buyers billing address or event is in one of 14 states with consumer laws around refund, the customer still can get a refund. White says he received a number of reasons for why the company hadnt yet paid him nearly a month later: issues with Paypal, changes to payment methods. Suite 204 That, she said, included the policy of refunding buyers before recouping the money StubHub paid original sellers of those tickets. For full information about the FanProtect Guarantee, and how it works for you as a ticket buyer, click here. For most sold out events, Stubhub is a great and easy way to get tickets. A brutal sucker punch in the OVC tournament stopped the game in its tracks. Refunds will be equal to the original purchase price. And StubHubs award-winning customer service is on standby to help with any issues or concerns. Buyers who attend events during the pandemic agree to comply with COVID-19 verification requirements and health and safety policies as the venue, team, or performer requires. 2875 Michelle Dr., Ste. 2023 CBS Broadcasting Inc. All Rights Reserved. Unless you want a refund). SBNation.com. Events that were postponed or rescheduled wont be refunded, Fowlks said. We'll email you when an event is canceled. StubHub normally sells almost $5 billion in tickets a year. For the reasons described above, the likely result of these quick-fire response and payment requirements is that StubHub will agree to pay your refund claim on or around the due date. From a mall parking lot altercation to a fight with a teenager during a pickup game, these are the allegations Ja Morant is facing. We will process the refund to your original payment method within 5 days. They're trying to claw that back. Edit: People are asking a bunch of questions, so here is the article with StubHub's statement. 4. This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. Suite 1800 Financial Center Date of experience: 20 January 2023. Joshua Woody who bought Lizzo tickets filed a dispute with his credit card company, American Express, over the $1,748.70 he says he was owed, and it found in his favor. First published on August 20, 2020 / 6:06 PM. The reason I bought tickets on StubHub was the guarantee. In these cases, theres nothing people can do but wait, until things get back to normal and events resume. The suit accuses StubHub of breach of contract, conversion, negligent misrepresentation and violations of various California consumer protection laws. But StubHub responded by booting him from their ticket platform altogether, something experts say is a sneaky clause in StubHub's fine print. The cost of loneliness: Social isolation holds back workers and costs employers billions, Businesses and consumers are borrowing more, despite rising interest rates, Why a Guarneri violin is expected to fetch $10 million at auction. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. [8] See Paragraph 22, Section B, titled Arbitration Procedures, regarding the requirement that you must submit a Notice of Dispute form before filing a refund arbitration claim. Sorry we couldn't be helpful. NO MORE REFUNDS. Tom Wolf, VIDEO: Man dead after 3 people start shooting outside apartment in Allegheny County, DOWNLOAD the Channel 11 News app for breaking news alerts, Pittsburgh woman missing for more than 30 years found alive in Puerto Rico, Crafton man accused of sexually assaulting 11-year-old girl at playground, Target 11 Investigates: SWAT team truck damaged, This Sewickley home is for sale for almost $5M (photos), Family of local teacher left with brain injury from car crash searching for healthcare options. [2] "StubHub said they'd refund canceled tickets, but now they're taking that back (StubHub is here for you. Your donation today powers the independent journalism that you rely on. Call 1-800-GAMBLER. Consumer lawyer Craig Kimmel says in most cases, its better to get a refund now. Fans Still Struggling To Get Refunds From Ticket Re-Seller StubHub For Concerts, Sporting Events Canceled Due To Pandemic August 20, 2020 / 6:06 PM / CBS New York NEW YORK (CBSNewYork) --. See, If a team, venue, or event organizer relocates seats due to social distancing measures and the new seat doesn't match what the buyer originally purchased, the buyer, If the primary doesn't invalidate the seller's tickets and they drop the order, the seller will face consequences under our. Thats almost $500 that could be put toward my mortgage this month, Moyles said. What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. Filled out the block for reason. If you can no longer attend the event, you can, Log in to your StubHub account and click or tap Profile then. If your event is canceled and not rescheduled, you'll automatically receive a full refund back to your original method of payment. Instead, theyre offering customers 120% credit for the canceled purchases, according to a letter from the companys president. McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. How are others in the industry handling this? Jackson, MS 39216 [1] This article is written for use by U.S. residents; if you reside outside of the U.S., certain parts of the user agreement discussed in this article may be inapplicable. Looking to sell? The settlement stems from allegations that in March 2020 StubHub changed, the company's "FanProtect Guarantee" policy that offered full refunds of the purchase price and fees for canceled. It turns out, according to BankRate, more than half of people who laid out cash for events since the pandemic shut everything down didn't get it returned, and 60% have given up trying. As the COVID-19 situation continues to evolve, your comfort and safety remain our top priority. StubHub will offer refunds for canceled events but not postponed events. That guarantee is a promise you'll get your money back. StubHub and several more of these. But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. That includes includes California, Connecticut, Florida, Hawaii, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Rhode Island, Utah, and Virginia. Buyers turn to credit card disputes to recoup cash. The buyer will be provided a credit for 120% of the total amount originally paid or the option of a cash refund. What is your rescheduled or postponed event policy? If you've purchased tickets, you'll . If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. Home Online Shopping Buying and Selling StubHub Course StubHub Return Policy and Refunds. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. Theyve only suspended them. The company, built around the constant sale and exchange of tickets to live events, announced cost-saving measures on March 24, according to Celebrity Access, an entertainment industry site. View complete StubHub Return Policy If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. New York Attorney General Letitia James' office said it has received more than 100 complaints about people not getting refunds for canceled events. No. * 21+ (19+ CA-ONT) (18+ NH/WY). The fired Google engineer who thought its A.I. NEW YORK (CBSNewYork) -- For months, major concerts and sporting events have been canceled or postponed due to the coronavirus pandemic. "The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHub's decision to make this move now," the company said in a statement. We have a situation right now where we had over 20,000 events canceled, basically at the same time," StubHub president Sukhinder Singh Cassidy told Axios.com. 2023 Fortune Media IP Limited. A buyer that had Opening Day tickets is stuck waiting to see what Major League Baseball is going to do with the 2020 season. For your convenience, we will directly add it to your StubHub account once the event is canceled.. Dial 833-228-5143. StubHub said theyd refund canceled tickets, but now theyre taking that back, The Clippers Russell Westbrook experiment is off to a terrible start. The StubHub promise used to be every order is 100% guaranteed, but now due to the coronavirus, the company is no longer giving refunds. Avoid touching your eyes, nose and mouth with unwashed hands. Powered and implemented by FactSet. If a ticketholder can't attend, they can resell their tickets on StubHub with no selling fee. Customers can choose to keep their credits if they like. A StubHub official said Wednesday the company doesn't discuss active litigation. If these are not available, you will likely get a full refund.
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