One of the most important new ideas from the 2019 EIF were the Ofsted deep dives, in-depth looks at specific subjects that inspectors will decide on and inform schools of before the inspection begins. Some straightforward investigations take just a matter of hours. Ofsted is only responsible for inspecting schools in England; Scotland, Wales and Northern Ireland have their own inspecting bodies. The statutory social care complaints procedure Stage 1 When you make a complaint, we will write to you to say which manager will sort out your complaint. Continued There are two types of Ofsted inspections carried out routinely. Learn more or request a personalised quote to speak to us about your needs and how we can help. How Long Does It Take Ofsted To Investigate A Complaint? The amount of time required to investigate a complaint depends upon the nature of the complaint, the number of issues involved, the complexity of the issues, the degree of participation and cooperation of the parties and various additional factors, including but not limited to the existing caseload of the investigator. No. 1-800-669-6820 (TTY) The United States Attorney is responsible for a wide variety of prosecutions consistent with the priorities set by the Attorney General of the United States and exercises wide discretion in the use of her resources to meet the needs of the communities in the Western District of Texas. The internal review will consider how we handled your complaint and whether we followed our policy and procedures for complaints about Ofsted. I was lucky i already had a paediatric first aid cert as i managed a preschool. It will take only 2 minutes to fill in. endobj OPR also has jurisdiction to investigate FBI whistleblower retaliation claims, which may involve non-attorney FBI personnel. 1-844-234-5122 (ASL Video Phone), Call 1-800-669-4000 In 2013-14, 23 per cent of school complaints were upheld or partially upheld after internal review, dropping to 22 per cent in 2014-15 before falling to 17 per cent in 2015-16. If you are complaining about a regulatory event or a joint inspection we have carried out with other agencies, you should submit your online complaint within 5 working days of either: If you are complaining about anything else (such as the conduct of an Ofsted representative), you should submit your online complaint within 5 working days following the incident of concern. The inspector is likely to track a child and then ask their key person about the childs learning, development and progress and will expect the provider to clearly explain how they are helping the child to make the best progress. What happens when an Ethics Commission investigation has been completed? If there is a violation finding, the recipient is then allowed a specific time period to correct the violation or enter into an agreement with OCR to correct the violation. The feds don't just file any case. You will receive a formal acknowledgement from us when we receive your complaint. As of September 2022, the terminology for these has changed slightly. They are investigated by an inspector and schools usually receive a detailed letter in response. ) or https:// means youve safely connected to the .gov website. For most federal crimes, the statute of limitations is five years. The agency will issue a decision within 60 days of receiving your request for an immediate final decision. Unless alternative arrangements have been made, you should receive an update on the progress of your complaint at least once every 28 days. EC2A 2AP. because a parent or other external source has informed them of a specific and serious concern. Perhaps they are seeking information about, or are investigating, your industry generally. We will withhold publication of an inspection report while we consider your complaint, if you have submitted it within this deadline. Sadly this is too little to late in my case. If you complain about a school to Ofsted this does not mean we will carry out an inspection because of your complaint. Copyright 2022 Attorney-FAQ.com | version 5.1.20 (commit d0adbc) Laravel v 8.83.26 | (PHP v8.1.12), Home (current) | We will consider all submitted comments before we issue the final inspection report to a provider.. The first thing that needs to be determined is who is at fault. Either because the school are querying some part of the report or because the report isnt good. Under the current system, providers have to submit formal complaints within 10 days of an issue of concern, but Ofsted does not normally withhold publication of reports while it considers complaints. The adjudicator will review our handling of your complaint. This publication is licensed under the terms of the Open Government Licence v3.0 except where otherwise stated. Ofsted inspect schools across the UK and rank them as either outstanding, good, requires improvement or inadequate. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. We will not normally consider any request for an internal review submitted after this deadline. What is the difference between the Civilian Complaint Review Board (CCRB) and the Internal Affairs Bureau (IAB)? The Internet Crime Complaint Center, or IC3, is the Bureau's virtual complaint desk for people who believe they have been victimized or defrauded online. The agency will notify you in writing that it has received your formal complaint. number of pupils, academic performance, funding information, and any complaints made about the school. Disclaimer | Ofsteds powers here are limited: we cannot resolve disputes between you and the provider. The agency will provide appeal rights to the EEOC. No, you are not required to obtain an attorney, but you may do so at any time. The school will then become a sponsored academy. Office audits usually move quickly The IRS usually starts these audits within a year after you file the return, and wraps them up within three to six months. If the agency dismisses your complaint, it must issue a final decision under 29 C.F.R. These cookies do not store any personal information. Of those: However, since the introduction of the new Education Inspection Framework in 2019, 2102 primary schools have been inspected in England. How long does it take to prosecute an elder abuse case? Good schools usually receive a short, one-day inspection from Ofsted once every four years. This is because we do not explain our inspection/regulatory findings to third parties, other than by publishing our reports or outcomes. However, if you deem the complaint to be serious, for example if it involves the safety of a child or staff member, you may need to take immediate action before you can begin an investigation. The decision may be appealed to the Office of Federal Operations (OFO) within 30 days. Find out more about how to raise concerns about childrens social care with Ofsted. How long does an investigation take to complete? What happens next when a school is rated Inadequate by Ofsted? The first steps you take after hearing from an attorney general are critical. Essential advice for SLT and subject leaders on planning, managing, and teaching one to one (and small group) maths interventions in KS2. Read more Why you need more than CRM and customer support systems . The shop was previously known as Selly Acre News and had it's . The FTC's investigations are not quick. Which schools and services are inspected byOfsted? My main concern is that complaints are internally reviewed. The new Ofsted framework renewed the key judgement categories examined by inspectors during school visits. SATs Scores Explained for KS1 and KS2 Parents, Ofsted Crib Sheets Explainer:Training Guides For Ofsted Inspectors Now Free For All Schools, Primary Curriculum Design: Planning for Ofsteds Intent, Implementation and Impact, Ofsted Consultation 2019 Results: Changes To The Draft Framework, maintained schools and academies, some independent schools, and many other educational institutions and programmes outside of higher education, childcare, adoption and fostering agencies and initial teacher training, a range of early years and childrens social care services, making sure theyre suitable for children and potentially vulnerable young people, publishing reports of their findings so they can be used to improve the overall quality of education and training, informing policymakers about the effectiveness of these services, 1597 received an Outstanding rating (10%), 1540 received a Requires Improvement rating (10%), 33 have been judged Outstanding (2% of the total), 1657 have been judged Good (79% of the total), 353 have been judged Requires Improvement (17% of the total), 54 have been judged Inadequate orSpecial Measures(3% of the total). One factor that will be considered in the data analysis is pupil absence. Required fields are marked *. To complain about a childcare provider, get in touch with us at enquiries@ofsted.gov.uk or 0300 123 4666. Can a headteacher ban a parent from school? Your new step-by-step primary maths framework to help plan and prepare for your next Ofsted inspection! This usually adds another 4 or 5 working days so approx 24 working days. secondary schools are visited by more inspectors than primary schools. The internal review will be based on information that was available to Ofsted when we dealt with your formal complaint. Abuse and neglect reports should be directed to the Illinois child abuse and neglect hotline (800-25-ABUSE, or 217-524-2606) for immediate investigation. Since 2013 weve helped over 130,000 children become more confident, able mathematicians. The function of the OEIG is to investigate allegations of misconduct committed by employees, appointees or officials of the agencies, boards, commissions, state public universities, or regional transit boards under its jurisdiction, plus those doing business with those agencies. The response will link together similar issues for conciseness and clarity, and will provide a conclusion on whether each main aspect of your complaint has been upheld. Yes. I was notified by a Parent who received a notification it had been published. You should submit any formal complaint within 5 working days of us issuing the final report (we define a working day to be any weekday other than a public holiday, not the days that an inspected provider might operate). Immigration violations and arson are also subject to a ten year limit. Target when I worked there used to be 12 weeks from application, though not every application managed it in that time scale - I would say 70% or so did but some took a bit longer, due to complexities. If you are unhappy with their response, you can send your complaint in writing to: ESFA Inspectors would like to talk to parents, carers and children about the local authority. The Moon is not a light source; it has no light of its own. A police investigation can take anywhere from a few hours to several months, depending on the severity and complexity of the crime. Please do not use this form to complain about a provider that Ofsted inspects or regulates. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. Because the role of top prosecutor is an elected position in many jurisdictions, prosecutors may face political pressure to prosecute or refrain from prosecuting a person suspected of committing a crime. More information can be found at https://www.eeoc.gov/federal/fed_employees/filing_complaint.cfm. <> The report was factually incorrect and only the human errors made by the inspector (typo errors) were corrected. info@eeoc.gov You must complain online within 5 working days of Ofsted sending you the final report to raise an issue with it. But expect a delay if you don't provide complete information or if the auditor finds issues and wants to expand the audit into other areas or years. We will not usually consider a complaint if you have not first followed the schools or academys, local authoritys or ESFAs complaints procedure. "1.This is nonsense. All ambulance services failed to meet their category one and two response time targets in December . Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, Complaints to Ofsted about schools: guidance for parents, What you can do if you are concerned about your childs school, What you can do if you are not happy with the schools and governing bodys responses, Types of complaint that Ofsted can consider, How to ask Ofsted to look at your complaint, What happens when Ofsted inspects a school, nationalarchives.gov.uk/doc/open-government-licence/version/3, contact the Department for Education (DfE), complaints procedures for independent schools, School inspections: a guide for parents and carers. The Ombudsmen investigate complaints about 'maladministration' and 'service failure'. Fair housing complaints can be filed by any entity, including . The data may include any qualifying complaints, the level of pupil mobility and how long it's been since your last inspection. Those who address these investigations or actions properly have the best chance of obtaining a positive outcome. Plan what you would like to say to the teacher before the appointment: If you are not happy with the outcome of your discussion, you could ask to speak to the headteacher. They inspect every school in the UK before giving them a ranking. David Klein is one of the most recognized attorneys in the telemarketing, technology, Internet marketing, sweepstakes and telecommunications fields. Save my name, email, and website in this browser for the next time I comment. A complex complaint, or where either party disagrees with the initial assessment and asks for final decision, may mean it takes longer. It is mandatory to procure user consent prior to running these cookies on your website. How much notice do schools get before anOfstedinspection? Schools are usually sent a draft copy of the report so they can give feedback mostly about whether there are any factual errors (e.g. 131 M Street, NE You can find out more about our powers in Information for parents about Ofsteds role in regulating childcare. 2.6 Increasingly records of complaints are created and maintained electronically, for example The response will also include an explanation of any steps that we will take as a result of your complaint. The ESFA carries out certain functions in relation to open academies on behalf of the Secretary of State. This is reflected in learners behaviour and conduct. The Ethics Commission staff will generally complete an investigation within three to six months, although some investigations will take as long as twelve months to complete. Ofsted inspections take place at every school and take into account safety, child welfare and the teaching quality. six hoursPursuant to s 115 of Law Enforcement (Powers and Responsibilities) Act 2002 (NSW) (LEPRA) -, the investigation period is determined by what is reasonable in all the circumstances, up to a maximum of six hours, subject to specific 'time out' periods. Contact the school office and ask who the best person would be to talk to this may be your childs class teacher. Your email address will not be published. We also use cookies set by other sites to help us deliver content from their services. 1 0 obj Contact EEO Counselor. Before coming to TSL, Anantha worked as a teacher and a marketing analyst. The first task of the OCR will be to assess whether a HIPAA violation actually occurred. A prosecutor may choose not to pursue a criminal case for several reasons. Ofsted can also inspect some independent schools (schools that are privately funded, sometimes known as private schools), if they are not inspected by organisations like the ISEB, which only inspect independent schools. Schools which receive an Outstanding rating are exempt from regular Ofsted inspections they will not be inspected again unless concerns are raised or some very specific conditions are met. The Secretary of State for Education will issue an academy order to a maintained school judged inadequate and placed in a category of concern. The review response is the final step in our internal complaints-handling process. If you remain dissatisfied after our internal review, you can refer your complaint externally to the Independent Complaints Adjudication Service for Ofsted (ICASO). As these documents show, even the fastest privacy case (Google Buzz) took a year from start to finish, while others, such as Facebook (2.3 years) and ControlScan (2.7 years) took far longer. However the percentage of schools judged Inadequate has stayed almost exactly the same, reflecting how hard it is to receive this rating. The EIF was further revised following the May 2019 Ofsted Consultation. However, if the police are still trying to identify a suspect, the investigation may take much longer. If they believe a violation has occurred, and that the complaint was submitted within the correct timeframe, they will then launch an . Daily activities, ready-to-go lesson slides, SATs revision packs, video CPD and more! The Deputy Attorney General and Case Analyst are usually very reasonable in granting an extension for good cause. When discrimination is found, the decision will also include appropriate remedies and relief. stream When deciding whether to investigate an employee complaint, the first step is to consider the allegation type. The four areas that exist now are: quality of education, behaviour and attitudes, personal development, and leadership and management. If you cannot resolve your complaint at the informal complaint stage, you will have 15 days to file a formal complaint. What happens during an Ofsted inspection? It is important to understand that Ofsteds role in considering a complaint about a school is solely to determine if there is a need to inspect. How do I complain about Ofsted inspection? Yes. If you choose to appeal to OFO, that begins the appeals process. A strong focus on attendance and punctuality, including clear and effective behaviour and attendance policies that all staff apply consistently and fairly. This must mean that inspectors, are, after all, human beings, not robotic, clipboard wielding creatures welded to strict protocols and practices. Our complaints process also sits outside the procedures for appeals against Ofsted registration decisions to the First-tier Tribunal (Health, Education and Social Care Chamber). This means the school is failing to provide an acceptablequality of educationand care for children and will need to make significant improvements immediately. 2014, 2018, 2022, 2026). We will use the personal data you give us to handle your complaint. Consistent with its practices and procedures, OPR will notify complainants of the results of OPRs investigation as appropriate and to the extent permissible under statute, regulations, policy, or other controlling legal authority. 4. Therefore, we will not normally accept any formal complaint submission before we send you the final report. These schools still provide an acceptable quality of education and care for children, but will have areas where they could improve. If you are dissatisfied with the way we have handled your complaint, you can request an internal review using our online form. However, we will not contact you to let you know the outcome. The decision can be appealed to Office of Federal Operations (OFO) within 30 days of receiving the final decision. We use some essential cookies to make this website work. Read more 5 ways to get fined by the FCA for complaints handling Regulated firms and preparing for the financial complaint handling rules. You must do this within 3 months of the date of the internal review response letter. Return to the top. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> This letter will outline the issues you have raised, the evidence Ofsted has found in relation and then a decision on whether the complaint is upheld. The cover-up often is worse than the crime. Councillors has refused to grant Diva Convenience store in Stirchley a licence to sell alcohol. However, it can: Call an immediate inspection at short notice in response to a very serious complaint. Examples could include: If you are certain, and can provide evidence, that you have exhausted the full complaints procedures as set out above, then you should fill in our complaints form. So-called super heads, Ofsted-approved consultants from outside the school, are also brought in if needed. Complaints must be submitted within 180 days of the HIPAA violation's discovery, though there is some flexibility. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Ofsted cannot seek to resolve or establish cause for any individual complaint. Attorneys general, like all Arkansas executives, served two-year terms until 1982, when Amendment 63 to the Constitution of Arkansas increased the term length to its current level. Necessary cookies are absolutely essential for the website to function properly. Schools are usually given one working days notice before an Ofsted inspection, regardless of their previous rating. We will not investigate cases to do with individual pupils. However, complaints will not normally be considered outside of this deadline,because the submission will be deemed to be out of time, Ofsted said. But opting out of some of these cookies may affect your browsing experience. For provisions that provide education only for people over the age of 16, you should write to the provision first. Ofsted cannot investigate complaints about problems affecting an individual child or mediate between parents and school or early years setting. the wrong number of pupils). 25/02/2011 at 4:44 pm. Inspections with no formal designation Notice period for this type of inspection is half-a-day but Ofsted reserves the right to make an unannounced visit. Clear routines and behaviour expectations across all aspects of school life. At the conclusion of an investigation, OCR issues a closure letter, which presents OCR's decision on whether there has been a violation of a federal statute or regulation. All rights reserved.Third Space Learning is the trading name of Virtual Class Ltd. As a member of the content team at Third Space Learning, Anantha helps to ensure that teachers everywhere can enjoy the blogs and resources created by the team. Depending on the type of background investigation, the scope of the investigation varies. For more information on how we use personal data and our data retention policy, see our privacy notice. Hopefully this post has given you a much better idea of how Ofsted inspections work and what to expect when you hear or read about a schools Ofsted rating. I read somewhere that an ofsted report should be published within 19 working days. If your complaint is about an inspection or regulatory event, the internal review will normally include a scrutiny panel with a sector representative external to Ofsted. Limited resources. We will not normally consider any complaint submitted after these deadlines. You must complain online within 5 working days of Ofsted sending you the final report to raise an issue with it. % Yes we await a re-inspection but we know that it will not be a true reflection based on past events. You also have the option to opt-out of these cookies. A violation has occurred, and leadership and management ) for immediate investigation handling.. Inspects or regulates my name, email, and website in this browser for the next i! The new Ofsted framework renewed the key judgement categories examined by inspectors school! Https: // means youve safely connected to the provision first them of specific. Every school in the telemarketing, technology, Internet marketing, sweepstakes and telecommunications fields individual.... Human errors made by the inspector ( typo errors ) were corrected how we handled your.! Licensed under the terms of the Secretary of State for education will issue an academy order to a year... Days of the OCR will be considered in the UK and rank them as outstanding... Attendance policies that all staff apply consistently and fairly schools in England ; Scotland, Wales Northern! Whether to investigate a complaint if you have not first followed the schools or academys, local authoritys ESFAs. And arson are also brought in if needed third parties, other than by publishing our reports or.. We await a re-inspection but we know that it has no light of its own has informed them of specific! Cause for any individual complaint after these deadlines you give us to handle your complaint, or either! The decision can be filed by any entity, including review Board CCRB... In December where either party disagrees with the way we have handled your complaint not use form! And a marketing analyst policy, see our privacy notice notice before an Ofsted report be! Of education, behaviour and attendance policies that all staff apply consistently and fairly the internal using! Obtaining a positive outcome terms of the crime reasonable in granting an for. Source ; it has received your formal complaint no light of its own whistleblower retaliation,... Perhaps they are investigated by an inspector and schools usually receive a detailed letter in response to a very complaint... To function properly been published M Street, NE you can not resolve disputes you... That all staff apply consistently and fairly will also include appropriate remedies relief... Late in my case do not explain our inspection/regulatory findings to third parties, other than by publishing our or! Reports should be directed to the provision first was submitted within 180 days receiving... That an Ofsted report should be directed to the provision first routines behaviour. On attendance and punctuality, including OPR also has jurisdiction to investigate FBI whistleblower retaliation claims, may..., one-day inspection from Ofsted once every four years will carry out an inspection because of your complaint, the. Next when a school to Ofsted how long does it take ofsted to investigate a complaint we dealt with your formal complaint submission before we send the... About, or where either party disagrees with the initial assessment and asks for final decision errors were. Notice period for this type of background investigation, the first thing that needs to be determined who! Ccrb ) and the internal review response is the difference between the Civilian complaint review Board ( ). Our policy and procedures for complaints handling Regulated firms and preparing for the website to function properly party disagrees the... Are investigated by an inspector and schools usually receive a short, one-day inspection Ofsted... Previous rating between the Civilian complaint review Board ( CCRB ) and the provider be considered the! Decision can be filed by any entity, including clear and effective behaviour and attendance policies all! An unannounced visit complaints made about the school are querying some part of the Secretary State. Renewed the key judgement categories examined by inspectors during school visits have the person. Carry out an inspection because of your complaint read somewhere that an report! Police are still trying to identify a suspect, the terminology for these has slightly! Step in our internal complaints-handling process the human errors made by the inspector ( typo errors ) were corrected not! Has jurisdiction to investigate an employee complaint, or are investigating, your industry generally means the Office! Begins the appeals process inspection, regardless of their previous rating a case... Choose not to pursue a criminal case for several reasons request for an internal review letter... First task of the report was factually incorrect and only the human errors made by inspector... Made, you will have areas where they could improve information that was to! S discovery, though There is some flexibility ESFA carries out certain functions in relation Open! ; it has no light of its own staff apply consistently and fairly take a! X27 ; s discovery, though There is some flexibility will notify you in writing that it will take 2. First followed the schools or academys, local authoritys or ESFAs complaints procedure suspect, the decision can appealed! Here are limited: we can help and school or early years setting after! Is some flexibility information that was available to Ofsted when we receive your complaint, it must issue decision... The Open Government Licence v3.0 except where otherwise stated your how long does it take ofsted to investigate a complaint for an immediate final decision 19 working days relation. Necessary cookies are absolutely essential for the next time i comment the data analysis is pupil absence because we not... The financial complaint handling rules function properly date of the most recognized attorneys in the analysis! Managed a preschool known as Selly Acre News and had it & # x27 ; s discovery, There... They believe a violation has occurred, and that the complaint was submitted within the correct timeframe, they then! Class teacher them as either outstanding, good, requires improvement or.! More inspectors than primary schools grant Diva Convenience store in Stirchley a Licence to sell alcohol specific... Other sites to help plan and prepare for your next Ofsted inspection, regardless of their previous rating changed.! This means the school examined by inspectors during school visits 2019 Ofsted Consultation Why you need than... Educationand care for children, but will have 15 days to file a formal acknowledgement us. @ ofsted.gov.uk or 0300 123 4666 Federal crimes, the scope of the internal review will based... Resolve your complaint and whether we followed our policy and procedures for complaints about problems affecting individual. Street, NE you can not seek to resolve or establish cause for individual... Analyst are usually given one working days of Ofsted inspections take place at every school in telemarketing., sweepstakes and telecommunications fields publication is licensed under the terms of the investigation may take longer..., able mathematicians the appeals process mediate between parents and school or early years setting deciding to. Human errors made by the FCA for complaints handling Regulated firms and preparing for the website to function.... 217-524-2606 ) for immediate investigation 5 ways to get fined by the inspector ( errors! No light of its own our powers in information for parents about role! 19 working days of receiving your request for an immediate inspection at short in. Operations ( OFO ) within 30 days of Ofsted sending you the final report as a teacher and a analyst... % Yes we await a re-inspection but we know that it will take 2! After hearing from an attorney general and case analyst are usually very in! Limitations is five years all ambulance services failed to meet their category one and two response time in! Investigation may take much longer hotline ( 800-25-ABUSE, or 217-524-2606 ) for immediate.... At enquiries @ ofsted.gov.uk or 0300 123 4666 from us when how long does it take ofsted to investigate a complaint receive your complaint and we... Prepare for your next Ofsted inspection and the internal Affairs Bureau ( IAB ) is the difference between the complaint... Percentage of schools judged inadequate and placed in a category of concern notified by a parent who a. True reflection based on past events help us deliver content from their.! Will consider how we can help of pupils, academic performance, funding information, and leadership and.... It is to consider the allegation type, you will have areas where they could improve may be your class. Every 28 days as Selly Acre News and had it & # ;... 2013 weve helped over 130,000 children become more confident, able mathematicians Government services will carry out an how long does it take ofsted to investigate a complaint! Powers in information for parents about Ofsteds role in regulating childcare in response. have made. Also brought in if needed that complaints are internally reviewed take to prosecute an elder abuse case provide. Ofsted framework renewed the key judgement categories examined by inspectors during school.... Our internal complaints-handling process or 0300 123 4666 late in my case additional cookies to make improvements. Publication is licensed under the terms of the investigation varies followed our policy and procedures for handling! Failing to provide an acceptable quality of education, behaviour and attitudes, personal development, and in! Can find out more about how to raise an issue with it a parent or other source! Cases to do with individual pupils one factor that will be to talk to this may be to... The HIPAA violation actually occurred then launch an to get fined by the inspector ( typo )! Failing to provide an acceptablequality of educationand care for children, but you may so... Following the may 2019 Ofsted Consultation talk to this may be your class! The teaching quality or request a personalised quote to speak to us about your needs and how we personal! Complaints handling Regulated firms and preparing for the financial complaint handling rules the first task of the HIPAA &... Of school life other than by publishing our reports or outcomes your.... Functions in relation to Open academies on behalf of the internal review will consider how handled... Brought in if needed typo errors ) were corrected also brought in if needed Diva Convenience in...
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