It is pleasing to read such lovely comments regarding the care your Grandmother received from our staff in A&E and AEC along with the team who carried out her X-ray. We saw that new mattresses had been purchased in the emergency assessment areas and one person told us 'It is really comfortable'. Weve put some small files called cookies on your device to make our site work. We use this information to improve our site. This condition related to the provision of specialist medical in reach and support into the emergency department. [Very happy with 'Waiting time'], Report review titled My visit to A & E after an accident as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. This was particularly evident in the category of adult majors. What we found is summarised within the overall summary. A company working in a hospital has been found to have broken Covid safety laws after a significant number of staff caught the virus. Patients presenting to the emergency department did not always receive a robust assessment of their clinical presentation and condition during the triage process. We are continuing to monitor progress against these. B65 8DA, In However, fortunately it didnt have to come to that and thanks to the actions of ALL of those members of staff who work in those departments my son is still here with us today and is recovering well at home. To call the information desk from within the hospital, dial extension 7081. We visited the accident and emergency department, the emergency assessment unit, the isolation ward and the trauma and orthopaedic ward. Arrangements were in place for the safe handling of medicines. The Foundation operates exclusively for charitable, religious, educational and scientific purposes to enhance the quality of life for those [], DUE TO COVID-19, WE ARE NOT OPEN TO THE PUBLIC! In fact, we're the only hospital in Broward ADVERTISEMENT: Services or products are not endorsed by the Trust. We have shared your compliments with the team and senior leaders who will be thrilled to hear of them. this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. What's the least amount of exercise we can get away with? Russell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. Tell us what was good and what could be improved, say thanks or call for change As a long-standing member of our hospital board, Mr. Russell has been instrumental in our strategic plan and steadfastly supports our vision to become a regional hub for geriatric medicine. There are no community services for inpatients or children and young people. WebRussells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care services. Staff provided emotional support to patients to minimise their distress. Doctors appeared frustrated at the focus on sepsis and did not fully engage with the need to assess for sepsis. Share your experiences of UK health and care services, Default After completing the form and handing it in, the receptionist seemed alarmed and asked about my symptoms. Our hospital brings together high-tech state-of-the-art technology for improved The kindness and support of the people working in the maternity ward were so appreciated at such a scary time. financial benefits and cost savings for hospitals, and often for patients too. There was no clear accountability of which team was responsible for the patient once they had been referred to a medical speciality. The diagnostics service did not have enough allied health staff with the right qualifications, skills, training and experience to provide the right care and treatment. People we spoke to on the different wards and units were generally happy with the care, support, and treatment they received. Family donates $25M for senior facility expansion at Russell Medical, (Kenneth S. Boone | Source: Russell Medical), Investigation underway after body found in Montgomery, Juvienile shot Saturday afternoon in Montgomery, Montgomery Motor Speedway to hold 59th annual Alabama 200, Pedestrian struck in fatal Covington County crash, Three shot, another injured in Dothan bar fight. 2654/1783). The concerns are believed to relate to outsourcing firm Mitie's offices at Russells Hall Hospital, Mitie is one of the UK's biggest government outsourcers and provides pest control, cleaning, healthcare and security among other services. Click here for the news and events happening at Russell Medical. Local audits being completed for sepsis patients were providing false assurance on the management of this condition within the department. We did not speak to people as part of this follow up review. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. 3136/3139) Vikki Thompson, AMU (ext. We are carrying out a review of quality at Russells Hall Hospital. Tickets cost 3 and the journey takes 5 min. The Dudley Group was the first trust in the area to be awarded Foundation Trust status in 2008. Since the last review, we have continued to monitor the trust and progress against their action plan. The trust must review its capacity in phlebotomy clinics as this is seen as insufficient. We always aim to offer the highest standards of patient experience and care, so it is great to hear that your daughters experience reflects this. All the best and take care. We specifically looked at the safe aspects of our key lines of enquiry within the emergency department at Russells Hall. Inspection Report published 6 December 2011 for Russells Hall Hospital - PDF - (opens in new window), Published Russell Medical is a progressive, not-for-profit, acute care facility serving the needs of east Central Alabama. Rainbow Unit is a two-storey facility with an acute assessment unit on the ground floor with 22 spaces and eight monitored beds. I'm OK with analytics cookies. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. AEC is located next to Ward A2 (formerly ward A1) and consists of four trolleys for assessment, three clinic rooms and a room for triage and treatment. ED can also refer you to AEC if you are an ambulatory patient (not likely to require inpatient admission). We saw and were told that staff were responsive and provided people with appropriate support. Address We are centrally Have you experienced something like this, here or elsewhere? Thank you so much to everyone that day. There was also some guidance from Birmingham children's hospital regarding his care over the phone so I'd also like to thank who ever helped there aswell. This is the major ED in the area and serves the population of Dudley and surrounding areas. These send information about how our site is used to a service called Google Analytics. Report review titled Genuinely kind and helpful staff as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. Staff cared for patients with compassion however, patient dignity was sometimes compromised. Guest hospital is a satellite hospital which offers additional outpatient facilities. We have 11 permanent physician associates and one rotational physician associate in our department. In 2011/12 33,000 ambulances turned up at our Emergency Department. [Very happy with 'Staff attitude'] Suspended ratings are being reviewed by us and will be published soon. Official information from NHS about Russells Hall Hospital including contact details, directions, opening hours and service/treatment details Accident and emergency services - Russells Hall Hospital - NHS Our rating of effective was good overall. The Trust also asks patients for their views and experiences of care on a regular basis, and we looked at the analysis of these surveys. Send your story ideas to: newsonline.westmidlands@bbc.co.uk, Ministry of Defence confirms what caused 'sonic boom' that shook the Midlands, Country music club returns to Stourbridge pub after 50 years, Special police stop and search powers to continue for another eight hours across Birmingham, Senior Labour MP says she contacted police over threat, New data reveals train commuters spend up to 2450 more a year than car-owning colleagues, Virtual Reality used to soothe anxious 15-year-old with curved spine before surgery, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. We took this action as we believe a person will or may be exposed to the risk of harm if we do not do so. It is great to hear that you received excellent care and treatment in Maternity Department. WebMaps & Directions. Visit https://www.careopinion.org.uk The project was made possible thanks to a $25 million donation from Ben and Luanne Russell. Located in the main lobby of Russell Medical. For Covid-19 Test Results or Patient Portal registration please call the number below. For common health problems visit your pharmacist, GP or walk-in centre. Your lovely comments have been shared with the AEC team who will be delighted to receive them. This meant that shortfalls were identified so that improvements could be made. Video messages to our community from our Physicians and our Staff. We further focussed on the areas of assessing and responding to patient risk, nurse staffing, medical staffing, leadership, governance and risk management. 2023 BBC. She was sent to AEC where she waited a short while for bloods, had a feinting episode whereupon the alert buzzer was called and the staff excelled in providing emergency care. there are some services which we cant rate, while some might be under appeal from the provider. First amu then onto ward A2. Our rating of caring was good overall. Patient Experience Team. - we'll pass your stories to the people in health and social care who can make a difference. We spoke with staff on A2 ward and the IMAA who described the teams as stressed and not coping as a result of the high number of agency staff. There was insufficient senior medical and specialist oversight and in reach to the department. Patient Experience Team. WebThe programme gained charitable status (registered number 518586) and was renamed Action Heart in the late 1980's. nhs.uk Patient Experience Team. Method A retrospective case note review was carried out for 200 consecutive patients at Russells Hall Hospital, Dudley, United Kingdom, who had CTCA sent for Heartflow CT-FFR analysis (HeartFlow, Redwood City, CA) between January 2018 and December 2019. The electronic tracking system did not allow for patients to be easily located within the department. Following the inspection, we told the provider that it must take some action to comply with the regulations and that it should make other improvements, even where a regulation had not been breached, to help the service improve. Published They suggested I phoned 111. The HSE said its intervention followed concerns about Covid-19 cases among Mitie employees at Russells Hall and its letter outlined how health and safety law had been breached. Like us on Facebook http://facebook.com/DudleyGroupNHS/Patient Advice & Liaison Service: 0800 073 0510 Dudley, West Midlandsdudleygroup.nhs.ukJoined November 2009 1,201Following 7,496Followers Tweets Tweets & replies Media Likes The Dudley Groups Tweets The The trust MUST ensure that specialist clinical expertise is secured to ensure expertise across the emergency department. Visited Accident and emergency services on April 2022, Report review titled Kind staff as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rating our services as 5 star. Yes these are difficult times and I understand pressures but that is no excuse for not retaining professionalism. Some patients told us that they were uncomfortable staying in these areas for longer periods due to the design of the areas and the number of temporary staff who worked in the areas. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. 18 April 2018. It is great to hear that you received excellent care and treatment during your stay and with our Outpatients department. We saw two patients whose clinical deterioration had gone unnoticed by staff, this had to be alerted to staff by the inspection team who then acted on this immediately. These conditions related to the management of patients at risk of deterioration and the arrangements for assessing and triaging patients. The Dudley Group NHS Foundation Trust, Download full inspection report for Russells Hall Hospital - PDF - (opens in new window), Published A contravention notice was issued by the Health and Safety Executive (HSE), calling on Mitie to make improvements at Russells Hall Hospital in Dudley. Staff were not always using clinical judgement alongside NEWS scoring criteria. Close menu, I just want to say a massive thank you to the kind nurses who made me feel at ease and understood how nervous I was. TheSDEC Community online workspaceis a collaborative platform designed for teams and providers to share best practice, access information and guidance, and raise questions to the national SDEC team. The Emergency Department (ED) is located at Russells Hall Hospital and is a 24/7 service. The community services provide clinical care to patients who are acutely, chronically or terminally ill in their own homes or from GP practices or health centres. We are pleased to hear that you were impressed with the care and treatment you received with us. There are daily reviews by consultant from 8am in AMU, RAB and AEC, seven days a week including bank holidays. Following streaming or triage in emergency departments (EDs), Specialists (e.g. (Online ordering and Curbside pickup available) Current Hours: 7:00 a.m. 4:00 p.m. Bus operators. Patients admitted to these wards could stay for extended periods and we saw that on some occasions their specific health and dignity need were not met because of this. After being discharged yesterday I had spent a month in your care 4 July 2012, Termination of Pregnancies Review Report published 8 June 2012 for Russells Hall Hospital - PDF - (opens in new window), Published All of the staff on the ward were brilliant with him, Honest and open with me and his mom and were professional and courteous until the moment he was discharged. - we'll pass your stories to the people in health and social care who can make a difference. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. 27 July 2018. Patients were not wearing allergy wristbands, allergies were not easily identified unless records were consulted or reviewed. WebRussells Hall Hospital is an NHS general hospital located in Dudley, West Midlands, England, managed by the Dudley Group NHS Foundation Trust. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. I told the receptionist who then asked if I had taken a LF test and I said I had and it was negative. How could this website work better for you? The trust MUST ensure that all systems and processes in place to identify and manage patients with deterioration effectively are followed. WebRussells Hall Hospital jobs Sort by: relevance - date 19 jobs Cleaning Supervisor Mitie 2.9 Dudley DY1 11.14 an hour Full-time Responsible for a front of house catering team, You can also view all doctors across all Russell Medical locations or call for a referral locally at 256-329-7149 or toll free at 1-800-329-DOCS. The trust MUST ensure that staff record an accurate, complete and contemporaneous record of the care provided to patients. Our rating of well led was requires improvement overall. Thankfully she was allowed home, but she is safe in the knowledge that should she need emergency care again in the future, she will be in the best of hands.Fantastic hospital, thank you. They told us that this had led to a poor culture and working environment where some staff told us thatthey felt fearful and disempowered. We saw that a number of improvements had been made to the diet and fluids that people received. Between October and December 2010, 507 surveys had been completed. This was based on our findings of previous inspections and to monitor compliance of the conditions that we had previously imposed on the trusts registration. Learn more. "This includes maintaining a Covid-secure workplace for our colleagues as well as following government guidance regarding the use of hand sanitiser, PPE, social distancing and other measures. The diagnostics service was not up to date with the most recent ionising radiation regulations. AEC can be a busy unit, but we aim to make your journey through the acute unit as smooth as possible. Exceptional healthcare awaits you at Russell Medical, located in Alexander City, Alabama close to the pristine waters of beautiful Lake Martin. Pensnett Road, Dudley, West Midlands, DY1 2HQ In partnership with the Choose Well campaign, we are helping you get the best possible treatment by selecting the service that is right for you. They tell me everything they're doing.". WebFind a Physician or Specialty. The environment was clean and people we spoke to confirmed that this was what they had experienced when they used the services available. We provide healthcare in hospital and the community. Patients can be referred to SDEC treatment through different routes, including: Some of the many types of SDEC treatment include: The ambitions from theNHS Long Term Plannote that all hospitals with a 24 hour ED (type 1) will: There are significant benefits associated with treating people through SDEC services, including: The SDEC programme produces a wide range of resources, and works with key stakeholders to support the implementation of SDEC across the NHS. It is great to hear that you received excellent care and treatment in the Day Surgery Unit. Menu Who has Care Opinion told about this story? Staff were unable to describe what fit to sit meant or any criteria for this assessment. "The safety and wellbeing of employees and patients at the [hospital] trust is our top priority," a spokesperson said. WebRussell County Hospital located in Russell Springs, Kentucky, is a 25-bed Critical Access hospital offering quality healthcare and 24- hour emergency services. We are continuing to monitor progress against these. After firstly being admitted with a cellulitis infection in my left leg or call us on 0845 113 0012, Response from We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. All the best with your pregnancy and take care. Departments did not always have effective systems for identifying risks. About: Pensnett Road, Dudley, West Midlands, DY1 2HQ. WebWhat companies run services between Dudley, England and Russells Hall Hospital, England? Our rating of responsive was requires improvement overall. 6 December 2011, 'I've not been told what is happening but it's really busy', 'I've been in and out a lot recently, can't fault them', 'My care was discussed and information was clear', 'The most positive thing is that I know that when there are hiccups they will be sorted out and I will be listened to'. They said 'I could not have been treated any better anywhere, its all first class' and 'I have been treated above and beyond the call of duty'. We are currently in the Yellow category for Visitor Risk Level. 30 July 2013, We found that people received care that met their needs. the service isn't performing as well as it should and we have told the service how it must improve. I visited this hospital for my mental health which I naturally was very fearful of, but I really shouldn't have been. If you need a longer stay for further treatment, you may be transferred to other appropriate wards after 48-72 hours. Thank you for taking the time to tell us about your experience at our hospital and rate our services We found that people's complaints and comments were taken seriously and escalated when appropriate. Thank you for taking the time to post feedback about your recent experience with the Ambulatory Emergency Care (AEC) Unit at Russells Hall Hospital. We took this action as we believe a person will or may be exposed to the risk of harm if we do not do so. WebRussells Hall Hospital Ground floor, west wing, Russells Hall Hospital (01384) 456111 (ext. Whilst some of the core service areas within the trust required improvements in leadership, we found the executive team and the trust board had a clear focus on improvement and as such we rated this trust as good for its overall leadership. West Bromwich, Patient Experience Team. 2023 Russell Medical. Inspection Report published 4 July 2012 for Russells Hall Hospital - PDF - (opens in new window), Published Following your discharge home, an electronic discharge summary will be sent to your GP giving details of investigations and treatment on the unit, with details of medication changes, medications on discharge and any recommendations for follow up and referrals.
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