Celebrity Cruises. In these Booking Conditions, you and your means all persons named on a booking and we, us, ourselves and Celebrity Cruises means either Celebrity Cruises Inc. or RCL Cruises Ltd trading as Celebrity Cruises as will be determined as being the Carrier under these Booking Conditions. If you are unable to complete the online check-in process, this may be due to an outstanding balance on your booking. Any claims covered under The Athens Convention must be made within the time limits set out in The Athens Convention. Reservations that are not paid in full by the final payment due date are subject to cancellation and in the event a reservation is canceled, a cancellation fee will apply. When this information is provided at the time of booking or subsequently, it is subject to change (including the substitution of non-scheduled flights for scheduled air services and/or re-routing of air travel due to scheduled air services being withdrawn or changed or being unavailable). For items which are so deposited, the maximum we will pay you if any item(s) is lost or damaged (for any reason) whilst in our care is the maximum which is payable under The Athens Convention (see section 5.8 below) in this situation. Guests will go to a tender platform from which you will board the tender. Please note that passengers embark, travel in and disembark tenders at their own risk. If you or any of persons travelling with you is prevented from taking the holiday, such as due to medical reasons, you/they may give your/their place on the booking to someone else (suggested by you). The value of the supplement will be confirmed to you at the time of making a booking with us. We regret we must reserve the right to refuse to allow anyone to travel in accordance with applicable laws including, but not limited to, EU Regulation 1177/2010 and EU Regulation 1107/2006 which permits us to lawfully refuse a person to travel in order to meet safety requirements established by international, European Union or national law or those competent authorities, where the design of the ship or port infrastructure (including terminals) and equipment makes it impossible to carry out the embarkation, disembarkation or carriage of a guest in a safe or operationally feasible manner or where such refusal is necessary in order for us to comply with applicable safety requirements, or for air travel, the size of the aircraft or its doors makes embarkation physically impossible. The maximum luggage allowance for guests boarding our ships is 90kg per guest, (with the exception of Celebrity Xpedition Class), however, airlines also impose their own baggage allowance, with which you must also comply, this is usually less than the cruise allowance. We may refund all or part of your cruise fare if you test positive for COVID-19 during the sailing. 5.6 Can you refuse to allow me to travel? Both the person who was originally due to take the holiday and the person who actually does so, must make sure that the administration fee and any charges/costs (see below) as well as any amount which is still due to be paid for the holiday, is paid in full before the change will be made. Matches and normal lighters are allowed onboard. 2.7 Are there any formal health requirements? When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question. Full and final payment is due 75 days prior to sailing. In any such situation we will be fully entitled to rely on all defences, exclusions and limitations contained in the Booking Conditions set out below. UK-issued EHIC cards are still valid at the time of publication and offer the same cover as GHICs in the EU. If we consider that, because of your special needs, your booked holiday is unsuitable, we will make contact with you as soon as possible after you have provided information to us about your needs to explain our reasons and assess any possible alternatives. Please note that any amendment or transfer fees will also be charged when a booking is cancelled. The changed arrangements will then be treated as a new booking. I logged onto Celebrity, pulled up my reservation and realized that my final payment due date was July 1,. Any verbal complaint must be put in writing and given to the supplier and us as soon as possible. For further information please contact Celebrity Cruises. Generally, if you cancel you will have to pay the cancellation charges set out below on the total price of the booking: For cancellations received, the following cancellations charges will apply: For bookings confirmed prior to 1 July 2021: 5 days or less: 100%, 6 to 14 days: 90%, 15 to 28 days: 75%, 29 to 56 days: 50%, 57 days or more: Deposit only (including any increased deposit amount to cover the booking of non-refundable items). If 3 or more consecutive sailings are booked, then we will collect a deposit for each of the cruise segments. If you have booked via a travel agent, please speak to your travel agent so that the funds can be transferred to us, so you can then complete your online check-in. Flights will either be by scheduled or non-scheduled service. Please note: The date of departure means the date the arrangements you have booked with us . Guests are allowed to bring aboard, on embarkation day only, 2 bottles (75cl) of wine or champagne for consumption within their stateroom. A. . the carrying of any special medical equipment, assistance animals, wheelchairs, assistance at the airport/port/on board or relating to ship or hotel accommodation at the time of making a booking. Please contact your Personal Cruise Specialist or your travel agent for further details. https://www.celebritycruises.com/gb/terms-and-conditions, https://www.state.gov/state-sponsors-of-terrorism. Please see the onboard sales consultant for full details. Individual staterooms may only be occupied solely by minors where such staterooms are adjacent (directly next door or opposite) to the stateroom of the parent or Legal Guardian of the minor. Guests who purchase their holiday arrangements via our website need to ensure that all details are correct at the time of booking as amendment or cancellation charges may apply to any components that are requested to be changed at a later date due to any error or omission made by you. 2023 Celebrity Cruises, Inc. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. Our own processes and procedures change in line with those policies. We have published an update to our Privacy Policy which details how we will use your personal data as part of the additional steps we are taking in relation to COVID-19. For build your own package guests, apart from the services relating to shipboard services as set out above, what is included will be as per your selection only. Flights may have at least one re-fuelling and/or other stop and this may not be shown on your confirmation invoice. Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you at the applicable higher price. Where you book a fly cruise holiday through a travel agent, your travel agent shall provide you with the ATOL Certificate either on our behalf or on its own account. When consumed in any shipboard restaurant, bar or dining venue, a corkage fee of $15 applies per bottle. No problem. If you wish to travel on a particular carrier, flight routing, if your departure and/or arrival date differ from the standard flight inclusive package, a Custom air fee of 20 per person may be payable along with any additional costs and charges incurred by us or imposed by the airlines. Please note: The ability to pre-book your seats and complete online check-in varies between airlines and ticket class. Please note: All guests must be checked-in and onboard the ship no later than 90 minutes prior to the published sailing time or they will not be permitted to sail. Some flights may incur a supplement which will be advised at the time of booking. Please note, the amendment fee is a non-refundable amount, which will be included in any cancellation charges as detailed in section 1.10 above. After the cruise final payment date the refund is, the total value of the ticket will be refunded less a $200.00 non-refundable penalty. Key rights under Directive (EU) 2015/2302 shall be available for your review at, https://www.celebritycruises.com/gb/eu-package-notice/key-rights, GUEST HEALTH SAFETY AND CONDUCT POLICY, AND OTHER POLICIES, It shall be a condition of boarding and remaining on-board any of our ships that all guests throughout their stay comply with our Guest Health Safety and Conduct Policy (Guest Conduct Policy). Please consult your travel agent or us directly for deposit, payment, cancellation and other information. You can get a provisional replacement certificate (PRC) if you need treatment abroad and do not have a card. General information on travel vaccinations and a travel health checklist is available on the NHS website. . We may also need to collect other personal details such as your nationality, citizenship, gender and passport details in addition to the details mentioned above. Celebrity Cruises can accommodate the following special diets on board: vegetarian, diabetic, low-fat, low-sodium, low-cholesterol diets. Alternatively and to stay up to date on the latest visa requirements, please go to: https://www.gov.uk/travel-abroad Please note: that the above visa advice is for UK passport holders only. September 25, 2016. new mexico. And also be prepared for what is likely to be a long hold time on the phone - 45-60minutes+ is typical these days. For guests making bookings onboard any of our ships, different deposit policies may apply. Additionally, as required by law, RCL Cruises Ltd has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent. 379. Subject to the above, we and the airline will only be liable for destruction or loss of, or of damage to, checked luggage on the condition only that the event which caused the destruction, loss or damage took place on board the aircraft or during any period within which the checked luggage was in the charge of the airline. The final payment due date on sailings departing between October 1, 2021, through December 31, 2021, will now have until 30 days prior to sailing to submit full payment. . Where the works are likely to seriously impair your holiday, we will notify you as soon as possible. The contract between us is governed by English law. The flights used in conjunction with our cruises may be based on special fares and may not be by the most direct route. Forums. We need to pass on your personal details to the companies and organisations that need to know them so that your holiday can be provided (for example your airline, hotel, the ship operator, other supplier, credit/debit card company or bank). This will be the case even if the services did not comply with the laws and regulations of the UK, which would have applied had those services been provided in the UK. Deadlines for cruise deposits, payments & refunds (cheat sheet) . While onboard, drones must be stored safely in the stateroom. 1.10 If I have to cancel my cruise holiday, will I receive a refund? Please contact your Personal Cruise Specialist for further information. Further, where we do not exercise our right to cancel your booking in these circumstances, you agree to reimburse us for any fines, surcharges or other financial penalties we incur as a consequence of any failure by you to provide full and accurate details within the time-limits we specified to you. You will be advised of the relevant contracting party at the time of booking and/or in our confirmation invoice. You are viewing the Booking Conditions applicable to cruises with Celebrity Cruises (and any related goods and services booked through Royal Caribbean Group) purchased in the United Kingdom (UK) only. By continuing to browse the site, you agree to the use of cookies. Should you wish to make any changes to your confirmed holiday, you must notify us in writing as soon as possible. Please note, changes and errors occasionally occur. Your full name, including any middle names, as it appears on your passport, as well as your date of birth, must be given at the time of reservation. If the value of the Future Cruise Credit covers the full deposit amount, no additional funds will be owed until the Final Payment due date, at which time any cruise fare balance and taxes/fees must be paid using another form of payment. Please note that any sensitive personal information you provide to us will be treated in the strictest confidence. In certain limited circumstances, we are entitled to refuse your request. It is our guests responsibility to remove all of their belongings from their stateroom when they depart their cruise. Celebrity Cruises assumes no liability for guest drones that may be confiscated by local authorities for violating local laws or for any accident or injury resulting from a guest drone flight.3. Airlines, hotels, lodges, rental companies and our other suppliers have their own conditions, which will apply to your holiday, we strongly recommend that you refer to these. Alcoholic beverages that are purchased in ports of call or from onboard shops will be stored by the ship and delivered to guest staterooms on the last day of the sailing. How far out if final payment due? Such limits may vary with regard to persons with reduced mobility, pregnant travellers and those with specific medical needs whom have made us aware of their needs at least 48 hours prior to travel. Norwegian Cruise Line recently extended its final payment deadline through April 30, 2022, and to 60 days rather than the previous 160 days before sailing. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). We reserve the right to correct errors in both advertised and confirmed prices. No action is required on the part of guests or travel agents, and no cancellations will occur until the new final payment date. Please note: It may not be possible to confirm your flight details at this point. Very rarely, we may be forced by force majeure (see section 5.10 below) to change or terminate your holiday after departure but before the scheduled end of your time away. We will endeavour to accommodate reasonable requests, although we cannot guarantee we will be able to meet requirements. It is New Year's Da. However, neither we nor the airline will be liable if and to the extent that the destruction loss or damage resulted from the inherent defect, quality or vice of the luggage. If, for any reason, you do not claim against the airline and make a claim for compensation from us, you must, at the time of payment of any compensation to you, make a complete assignment to us of the rights you have against the airline in relation to the claim that gives rise to that compensation payment. 8.Title: Visio-BES Org Chart March 2022 DRAFT.vsd Author: GForman1 Created Date: 3/28/2022 4:37:11 PMThe VI Guidance establishes a step-wise evaluation procedure to be used in conjunction with other DTSC guidance. Please note that any request of this nature should be advised at the time of booking and confirmed in writing at least 45 days prior to your sail date. Celebrity Cruises at 1-800-437-3111 in North America or (316) 554-5961 worldwide at least 48 hours prior to sailing. Likewise, if any details change of your holiday that changes the details in the ATOL Certificate we will issue a new ATOL Certificate to you which will replace and supersede the previous one. Go to site. Learn how to make payments, view your booking details, make changes to your booking, and more. Please note: If you book two or more cruises to be taken back to back and either one or all cruises are booked under a GTY (guarantee) basis, there is the possibility that you will be allocated different staterooms on each cruise, therefore necessitating the need to move between staterooms on the changeover day between your consecutive cruises. In this situation we are entitled without prior notice to refuse to allow you to travel on any ship and to terminate your cruise holiday at any time. You are also strongly advised to take out appropriate and adequate insurance to protect such items. A cancellation can come for any reason on any booking made by January 31, 2022. If our "best price guarantee" results in a decrease in the guest's cruise . This must include as a minimum, cover for the cost of cancellation by yourself and the cost of assistance including repatriation in the event of accident or illness, emergency medical treatment and medications. Once your holiday has been terminated in this manner, we will not have any further responsibility towards you. For guests making bookings onboard any of our ships, different cancellation policies may apply. If you book a fly cruise package holiday with us directly via our UK website, we shall provide you with a Confirmation Invoice and ATOL Certificate (Package) via email as soon as you have booked. If you book a Celebrity Cruises cruise-only holiday, fly cruise holiday or build your own package with us, you can have the peace of mind in knowing that we shall have responsibility for the proper performance of all aspects of your holiday. Guest understands and agrees that Carrier may prohibit Passenger from going ashore in any port of call, and/or limit guests going ashore for health-related reasons in its sole discretion. Celebrity Cruises or RCL Cruises Ltd limit of liability for any shore excursions activities is covered in section 4.6 of these Booking Conditions. If you do not have access to the Internet, please see your travel agent or contact your Personal Cruise Specialist if you have booked direct. I advised that he actually pay no later than due date and that I always pay a few days sooner. 5.4 What about advanced or delayed sailings and changes to the itinerary? Such events are likely to include war or threat of war, acts of terrorism or threats of such acts, riots or civil unrest, industrial action, natural or nuclear disaster, fire, adverse weather conditions, health risks, epidemics and mechanical difficulties (which we could not have anticipated or avoided despite our normal comprehensive mechanical checks) and all similar circumstances which are outside our control. It is a central source of information for Celebrity Cruises, which provides you with tools to market and sell cruises with ease and professionalism. 5.10 What about circumstances which are outside of your control? Each cruise line has different rules for payment due dates and cancellation deadlines. Full details of onboard facilities with age restrictions are contained within the Daily Programme, which is available from the Guest Relations Desk. Subject to availability and paying any applicable difference in price, you can arrive in style by upgrading your flight. Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. If you have booked a cruise to the Galapagos Islands onboard a Celebrity Xpedition Class ship, please note that air carriers flying between Quito and Baltra typically limit the baggage allowance per guest to one checked piece of luggage not exceeding 20kgs and a small carry-on bag. Celebrity Select Dining is subject to availability. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London, SE1 9EQ. Onboard please refer to the Guest Relations Desk or the Medical Centre. If you have booked a Celebrity Cruises flight inclusive cruise holiday via one of our authorised travel agents, all monies you have paid for that booking will be protected by the above arrangements regardless of whether that travel agent becomes insolvent before or after we have issued our confirmation invoice. If you have not completed online check-in, you will be required to complete this process at the pier no later than two hours prior to the published sailing time.
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