To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. . If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. To use your plastic card, locate the Clipper reader and tag it by holding it flat against the Clipper logo. When does the new 31-day pass become active? Once your Go Pass Provider enters your Clipper card serial number into Clipper's online portal, you must tap your card to a card reader to load the Go Pass within 180 days (Note: This counts as your tap on). In order to book using your travel credit please reach out to a reservations agent using our contact us form. Clipper Customer Service 877.878.8883 TDD/TTY: 711 or 800.735.2929 Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.-4 p.m. You can use our automated phone service 24/7 to check balances and pass expiration dates. However, there are 3 Clipper vendors at SFO. At check-in, bikes must be stripped of any packs, tire pumps, water bottles, etc., and a Bicycle Acceptance waiver must be completed and signed by the passenger. Some stations have machines that are cash only, while other stations offer add value machines that accept credit cards. If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. Learn more about Clipper on your phone. For faster replacement, you also can pick up your replacement card at a Clipper Customer Service Center. On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, except SFO where only paper tickets are sold as of October 2022, Some purchasing limits applyas outlined on our sales page, 2023 San Francisco Bay Area Rapid Transit District, Open the Wallet app and press the plus + icon, Open the Google Pay app, scroll down until you see the Discover section. For limited time, riders can get a new Clipper card on their phones for free (normally $3). Soak in outstanding ocean vistas and the fresh air, relax and play a card game with friends or cozy up in your comfortable reclining seat with a good a book. Proof of payment is required. The RTC Clipper card is a photo identification card. We will send an email to confirm that you have updated information in your account. ), the DO WHILE construct terminates and control passes to the statement immediately following the ENDDO. After that, Clipper will not charge you untilafteryou tag your card and load your pass on it. Thank you! If you haven't reduced your balance by that time, the order will expire, and Clipper will return the value to your transit benefit provider. Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. We will automatically send a declined payment notice to the email address in your Clipper account. The top outer viewing deck is open to all guests and is non-reserved seating to enjoy during our whale watching trips. Upon arrival at our Victoria terminal, youll clear both Canadian Immigration and Customs at the same time. Passengers will board the vessel after clearing through U.S. Customs and Border Protection Immigration processing. If you forget to tag off, thats the fare you will pay. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. I set up Auto-Reload, but its not showing up in my online account. Well I paid online so my serial number for the card is correct and said the $20 is ready for "pick up" which I went to the bart station and asked . What if Im having trouble using my Clipper card at a bike share station? Yes. This page includes debit cards and refunds. If your next order will cause your Clipper card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. However, you can park your car at nearby parking garages before boarding the Clipper (Bell St. Garage near the Seattle terminal, hourly parking at the Victoria terminal or the Hotel Grand Pacific in Victoria). What happened to my order? If you are a Travel Agent or Clipper Commodore and would like to view/edit an existing booking, please visit the Agent Dashboard. Yes. Cash value and transit passes are not interchangeable. Online, I can only see our last three months of transactions, and Im sure all $100 didnt go into two cable car rides and one bus trip. Please note that all passengers arriving in Seattle from Victoria will then go through a final clearance by U.S. Customs and Boarder Protection at the Seattle terminal. Departure times, terminal locations, check-in and boarding, luggage, ID requirements and more. Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. After your second tag, the card reader will display a message that your initial tag was refunded. 3 1 1 Sponsored by Beverly Hills MD How to: Fix thinning brows. Transit Agency Tips. For iPhones, theantenna is in the top third of the phone. BART fares are set with a mileage-based formula, therefore time-based passes (e.g., weekly or monthly) are not available. Infants under 1 (<1) are free on the Clipper, but are not provided a seat. How do I set up and use a Clipper card on my phone? Upon arrival in Seattle, you will pass through U.S. Customs to verify any purchases made on the trip. Once youve activated your Auto-Reload, youll be able to see it in your account. You can set up automatic reloading when you initially order a card and load value online. You can load up to $300 on a Clipper card. Should you miss this announcement, our crew will make sure you receive a parking validation ticket when arriving back at Pier 69 in Seattle. You may also reach our call center between 7am 7pm Mon-Fri at 800-888-2535. If you purchase value for your plastic Clipper card online or by phone, it wont be available immediately. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your plastic Clipper card. Yours is the first email Ive gotten on this issue. Select Clipper card and follow the instructions to add a card and load value. Please provide ages for all child passengers, Seattle to Victoria overnight hotel package, special discounts for children and military personnel. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code and select Save. You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the + plus icon. This is just another barrier to transit: an opaque payment system. U.S. Immigration/Passport Control will start processing passengers at least one hour before departure. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. In December 2020, BART completed the transition of machines at all stations to offer Clipper as the only fare product available for purchase. If you are signed up for automatic reloading or if you order your pass online or by phone, Clipper will automatically add the new pass to your Clipper card the next time you tag, after the original pass has expired. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code. RTC Card and Accessibility. Q: Please edit my missive as you see fit, especially if it makes me look smarter and better-looking. For a list of all locations and services, including where to apply for a Youth or Senior Clipper card, visit Sales and Service Locations. Learn more about our Victoria Clipper V on our vessel information page or take a virtual tour of the vessel. On a successful tag, your Apple Watch will beep, and lights and a Travel OK screen will appear on the machine. However, they will need to keep their plastic cards for proof of eligibility if asked by a fare inspector. 2020, Metropolitan Transportation Commission. #16 of 92 Boat Tours & Water Sports in Seattle. You can also add value through the Clipper app. See the Google Pay How-To page for more details. Please visit theGovernment of Canadas websitefor more information. I called Clipper, and after a 60-minute hold on a 75-minute estimated wait, the polite customer service rep started the process to restore the missing money, telling me, If you have no activity for six months, it gets deactivated., In a pandemic, with 90% of tech working from home, even the Clipper rep admitted to driving to work, because being on transit with other people is scary., Clippers terms state that after three years your card is inactive, but theres something weird about Undelivered Order Transaction ordering products or cash value that is not added to a Card for more than 180 days after payment has been received., Pardon my anger and incredulity: Clipper will abscond with my balance? You must apply for a Youth, Senior or RTC Clipper card to receive applicable discounts on fares. I was charged the wrong fare. US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. Can I manage my Clipper account and pay my transit fares with my phone? When you first set up automatic loading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. In addition, we offer a full range of beverages options, including locally-distilled spirits. Once you set up Auto-Reload, we need to confirm your payment method is valid. We offer a variety of discounts as outlined here. For guests traveling internationally, please review our ID and Requirements carefully before booking travel. Paper Tickets Will the toll lanes reduce traffic jams? Q: Dear Mr. Roadshow, wise Sultan of Stop & Go, Tsar of Transit, Oracle of Offramps: Last December, my wife had a substantial balance on her company transit deduction account. This page includes how to tag, card issues, and visitor info. Each checked luggage item must weigh less than 50 pounds with linear dimensions that do not exceed 62 (length + width + height) including handles and wheels. For example, if you have an AC Transit 31-day pass that expires on May 12, the new pass will not become active until the first time the card is tagged AFTER May 12. Every rider needs their own digital card (multiple cards can be added toa phone's digital wallet). When traveling between the United States and Canada it will be necessary to pass through Customs and Passport Control on either leg of the trip. If you set up Auto-Reload for cash value, when your balance falls below $10, Clipper will automatically reload you card when you pay your next fare. See the, To add a card to your Android phone, open Google Pay and click the + sign. Boarding starts 1 hour before your boat is scheduled to leave. Clipper on VTA EZFare VTA's EZfare app has been replaced by the Bay Area's regional transit fare payment app, Clipper. If you enter a station and change your mind, seea station agent before exiting to avoid the excursion fare. After we collect payment, we will send you an email confirming this. Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.- 4 p.m. custserv@clippercard.com. You can also order value at the same time. Yes, we offer a variety of locally-sourced food, drink and snack options that you can view on our online menu as well as various gift shop items. . Was I supposed to activate it somewhere? What's the difference between cash value and BART high-value discount (HVD) tickets? Clipper card pending passes cash value. Tie-downs are located at the front of the vessel on both the left and right side and at the back of the ship on the left side. I loaded value online, but when I tried to use my card, it wasnt there. For the quickest response, please use our Contact Us page to submit your request or call our Reservations team at 800-888-2535. While Clipper is used to pay for BART, it is not a BART product. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Please learn more about traveling with pets. What Clipper services are available during the COVID-19 outbreak? On board the Victoria Clipper V ferry, A selection of locally-sourced meals, such as handmade sandwiches, yogurt parfaits, muffins and light snacks available for purchase on board. No notice, even though they have my email? Balance protection Online accounts Card cancellation, When value is available Online orders Blocked cards, How it works Mobile payments Clipper mobile app, How RTC cards work Accessible information Using Clipper equipment, Proof of eligibility Eligibility change Balance transfers, Protecting your privacy Information retention. Registered cardholders can report lost, stolen or damaged cards and request replacements. We strongly encourage customers to take advantage of the time to unplug from technology! This page includes how it works, mobile payments and Clipper mobile app. You must apply for an RTC Clipper card in person at a participating transit agency. This means we couldnt process your payment for automatic reloading. Our departure times between Seattle and Victoria vary seasonally. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929. Use the same ticket when you exit. If you don't have a pass on your card, it will deduct the discounted fare from the cash value on your card and apply any appropriate transfer discount. But if you tag off, Clipper will return the difference of $6 to your card. To provide payment, log in to your Clipper account and edit your Primary Payment method. You can also set up Clipper on your phone through Apple Wallet. In Seattle, the nearby Bell Street Pier garage is located at 9 Wall Street, directly across Alaskan Way from the Edgewater Hotel. They also shared that the card on the account that is most likely mine was deregistered on Oct 7th and . Discounts; Where to Use; Follow. What happened to my order? Contact Clipper Customer Services, not BART,with questions or issues with your Clipper card. Clipper is a reloadable fare payment card that can be used to store a Caltrain Monthly Pass, 8-ride Ticket and/or cash. Youth 5-18 years old get 50% off with a youth Clipper card. Tagging on with a plastic Clipper card or mobile Clipper card: Your session is about to expire due to inactivity. The correct fare will be automatically deducted and tickets with remaining value will be returned. Limited-use tickets are not available on phones. Cookie Notice The card reader at Caltrain stations. Comfort VIP Best of the best seats in Comfort Class! When you tag and board SMART, your card will initially be charged the maximum SMART fare of $11.50. For Caltrain and SMART, you can cancel your ride and get a full refund if you tag again at the same station within 15 minutes. A: You made me laugh, thanks! If you already have a card, you can choose to set up Auto-Reload when you load value online. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I'm visiting the Bay Area. To provide payment, log in to your Clipper account and edit the payment information in My Profile. You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria. The following cannot be used on iPhone or Android phones for fare payment: The Clipper Customer Service Centers at Embarcadero BART/Muni Metro station, AC Transit, and the Bay Crossings store are open with limited hours. If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. YES! If you have an 8 ride pass, your rides will expire in 30 days. There is a 50 cent surcharge per trip for paper tickets. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. Once you hear a single beep that means youve paid your fare and are good to go! Hold your iPhone, Apple Watch, or Android phone near the round Clipper reader on our fare gatesuntil you get an "OK" message on the fare gate. Caltrain. Three beeps and a red light means your card wasnt accepted. All guests are welcome to use the top outside viewing deck as desired during our trips. The programgives qualifying adult riders a 20% discount on BART trips. Be sure you tap on Caltrain's platform. Monthly passes are for a specific calendar month and must be loaded to your card before the pass expiration date. Privacy Policy. Two beeps and a yellow light means you paid, but your remaining balance is less than $2. ADVISORY: Please refer to the Waterfront Seattle website and WSDOT website for updates and directions ahead of your planned travel and allow ample time for arrival to our Wall Street parking garage. Muni offers several ways to pay your fare. Complete the form below and a dedicated account manager will be in touch. My wife tried to the use the card lately since ac just started charging but they told her it didn't no have enough. 877.878.8883. When loading cash value (between $20 and $255) and/or passes, you will be asked if you want to set up Auto-Reload. After that process is complete, you need to tag your card to activate your Auto-Reload set-up. Many businesses in Victoria accept U.S. dollars, but they are able to set their own exchange rate, so the rates may vary from store to storeand change will be given in Canadian dollars. Try tagging your card again. What should I do if my card is lost or stolen? RTC customers can transfer their RTC cards to their phones for mobile payment and continue to receive all their discounts, but their plastic card can then no longer be used for fare payment. You can order a card and value online but note we can only mail cards to domestic addresses. You cannot carry firearms, ammunition, explosives or any other form of goods considered dangerous on board the Victoria Clipper or San Juan Clipper ferries. redditads Promoted Interested in gaining a new perspective on things? If you are going to ride the Cable Car,ferry, or buses, put Clipper on your phone. Update your spam filter by adding custserv@clippercard.com to your list of approved email addresses. Update your spam filter by adding custserv@clippercard.com to your list of approved email addresses. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Comfort Class Features priority boarding, a spacious private cabin area on the upper deck, leather seating as well as complimentary snacks and refreshments. During the summer during double sailing days, there is a luggage storage area at the Seattle Clipper terminal where you can store your luggage (for $10.00 per bag Credit Card ONLY, cash not accepted) while you see the sights in Seattle. If you add value to a plastic card using the Clipper app, it will take as long as a card normally does for the value to be available. Yes, there is. TDD/TTY: 711 or 800.735.2929. Everything you need to know when you travel with Clipper! We are encouragingridersto put a Clipper card on their mobile phones instead of obtaining plastic Clipper cards because global supply chain issues have depleted the inventory of plastic cards. Can I use the cash value loaded on my Clipper card to purchase a transit pass for my card? If you do not receive your transit benefit value by the first day of the benefit month, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). When you set up Auto-Reload or load value to your card online or by phone, you have 6 months from the order date to tag your card to a Clipper reader to load cash value and 31-day passes. 2020, Metropolitan Transportation Commission. Requires iPhone 8/Apple Watch Series 3 or later. Includes one-way or round trip travel via the Clipper ferry. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. Enhanced Driver License or an Enhanced ID Card (EDL/ID) applicable to, An original or copy of his or her birth certificate. Get Morning Report and other email newsletters. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. Prior to that he was an assistant sports editor at the paper from 1984-1987. Use EXIT to terminate a DO WHILE structure based on a condition other than the DO WHILE condition. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929 for help. BART Customer Service is available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). Report a lost, stolen, damaged or defective card and discuss replacement options. ADVANCE Fare Round-Trip only: Advanced purchase fares must be purchased a minimum of 2 days prior to travel date, non-refundable. "It's overwhelmed our ability to process the applications." Huh? You can add a backup credit card for Auto-Reload purchases, so if your primary funding source is declined, your order will be charged to your backup card. U.S. Immigration . Please plan accordingly and allow sufficient time. Yes. The terminal is located Victorias Inner Harbour at 254 Belleville Street, which is about a block from the Hotel Grand Pacific. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. Use your Clipper card on all Bay Area transit systems, including Muni. While paper tickets willno longer be available for purchase at stations except SFO, riders are stillable to use the paper tickets they already have to enter andexit through fare gates. You can use Clipper cards on all Bay Area transit agencies. Correct, all reserved seating is located indoors and you will select your seats when booking your trip. If you need a new Clipper card, save $3 dollars and use Clipper with Apple Pay and Google Pay on your phone or Apple Watch. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. News; Twitter Twitter, Opens . This rate is automatically adjusted when you add a hotel to a ferry booking or book a package. This page includes Using Clipper on specific agencies. Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. You will select your seats when making your booking. Clipper on your phone will not unlock a bikeshare. You may also call us at 1 (800) 888-2535 (7am 7pm PT, Mon-Fri) and a reservations agent will return your call to assist you as soon as possible. Weekly and monthly passes are not available. Clipper isadministered by the Metropolitan Transportation Commission. Phone. Please contact our expert reservations agents to inquire about discounts for group bookings of 10+ guests. Select machines accept credit and debit cards. No input is required. Can I get a card at an airport? We notify customers 30 and 60 days before the expiration date of their payment card on file. This means we couldnt process your payment for automatic reloading. Yes. Please reach out via our Contact Us page with questions and we will assist as quickly as possible in responding to your inquiry. But if a customer already has value on his/her card, that value should not be removed. After we collect payment, we will send you an email confirming this. This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. When you tag your card, the Clipper reader will display the fare you paid and your remaining balance or pass expiration date. Can I get a Clipper card before I arrive? Had to call a couple of weeks ago, and got a live person really quickly. We will automatically send a declined payment notice to the email address in your Clipper account. You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. However, you will need to register your card as part of the process, if you havent already done so. Visit our Ticket Sales page for information about purchasing Group Tickets or School Sponsored Field Trip tickets. After the end of the sales window, be prepared to pay your fares with cash value. Here's what to expect when you tag your card: On buses, light rail, ferries, Caltrain and SMART: The card reader will beep Choose an Option to Begin Planning Your Trip. Some purchasing limits applyas outlined on our sales page. You can add value to your card or make other changes to your Clipper account by using our automated phone service or the Clipper website. EMAIL US. This is separate from confirmation of payment. Clipper is an all-in-one transit card that keeps track of any passes, and value that you load onto it, while applying all applicable fares, discounts and transfer rules. The reason for this has to do with how much space unused orders take on their computer system. Your value will be available immediately if you add value to a card in Apple Wallet or Google Wallet, whether you are adding the value through the Clipper app or in your wallet. Once you do that, it will show up in your account. Load a Clipper card onto your phone and pay with Apple Pay or Google Pay. Season Tickets. Monday-Friday 7 a.m. - 7 p.m. Saturday and Sunday 7 a.m. - 4 p.m. custserv@clippercard.com. Call (877) 878-8883 to order from a Customer Service Representative. Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com or 408-920-5335. Log in to your Clipper account. Account Management. Free Wi-Fi is available in both our Seattle and Victoria, BC terminal. If you have a question or comment that invoves Clipper, please contact Clipper Customer Service: Clipper Customer Service: Weekdays: 7:00 am - 7:00 pm Saturdays:7:00 am - 4:00 pm. Add Clipper to your phone before you take-off! The Go Pass is valid for the calendar year until Dec. 31 at midnight. On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). We also offer special discounts for children and military personnel. You can travel from SeaTac Airport to Seattle Clipper terminal the following ways: We strongly recommend arriving one hour before departure time for your sailing. If you are setting up Auto-Reload for cash value or BART high-value discount tickets, Clipper wont charge your credit card or bank account until you tag your Clipper card to a card reader and load the value.
Hide And Seek Maps For Minecraft Education Edition,
What Happened To Neil The Lion,
Bennington, Vt Police Press Release,
Articles C
