Oscar Ferruz Director of Supply, Primary and Operations. Pro tip: Each number appears to go to a different department. WebCall us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S How do I contact? For more information on StubHub, visit StubHub.com or follow @StubHub on Twitter, Facebook and Instagram or YouTube.com/StubHub. Our business partners include more than 130 properties in MLB, NBA, NHL, MLS and NCAA, plus AEG, AXS and Spectra Ticketing & Fan Engagement. Level up your tech skills and stay ahead of the curve, A comprehensive look at the most efficient ways to resolve an issue with StubHub. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking Understandably, the situation remained difficult and challenging, with many still frustrated as we managed the tangled mess between sellers, buyers, leagues, venues, and more. Ticketbis is one of the first to successfully export the American-born business model to the regions of Southern Europe, Latin America and Asia. eBay Invites Shoppers to Fill Their Carts with Color at First Virtual Block Party, eBay Connect Pushes Developers to Innovate. Within a seven-day span, StubHub went from handling more than a billion dollars in ticket sales in any given quarter to almost nothing. By June, we had completed the majority of our restructuring, including the downsizing of most of our senior leadership team. During March and April of 2020, our leadership team and I rapidly restructured multiple parts of StubHub and its operations. In this regard I was right; but major unforeseen risks would also unfold on my journey. We connect fans with their favorite teams, shows and artists and introduce them to the ones they'll love next. Join the list. We are thrilled to be a part of the eBay family, and we look forward to continuing our innovation in ticketing as part of the StubHub brand.. Eric Baker Founder. Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity through Connected Commerce. Choose Possibility: Take Risks and Thrive (Even When You Fail). Actual results could differ materially from those predicted or implied in this press release for a variety of reasons. With this acquisition, eBay Inc.s StubHub business grows its presence across Latin America and Europe and expands into Asia Pacific, becoming the global ticket marketplace leader, as measured by volume of transactions and international reach. The below posting was originally published on May 24, Winning Together: 1,100 Sellers Attend eBay OPEN in Las Vegas, eBays Mobile App Wraps in One Time Password, Touch ID and Android Wear Support. These statements are based on eBays current expectations, forecasts and assumptions and involve risks and uncertainties. Founder oftheBoardlist, former president ofStubHub, and author ofChoose Possibility: Take Risks and Thrive (Even When You Fail). Viagogos CEO would want to run the combined company, leaving me out of the top job and unable to realize the bigger ambitions Id had for the company. stubhub inc. What had initially been a relatively low-risk career move for me with mostly upside morphed into a high-risk situation, with the company now in unexpected peril. We'll do our best to get back to you in the next 24 % of people told us that this article helped them. You possibly can contact StubHub Buyer Help both by StubHub Buyer Service Cellphone or StubHub Buyer Service E-mail. Name to the StubHub Buyer Service Cellphone Quantity 1 866-788-2482 and converse to the StubHub Buyer Care Agent about your points. The StubHub Buyer Service Traces resolves your issues inside couple of minutes by making a cal to stubhub 800 telephone variety of stubhub customer support line. He was thrilled to be buying his old company back fourteen years after hed left it. She will report to eBay Inc. CEO Devin Wenig and become a member of eBay's executive leadership team. Singh Cassidy will be based in StubHubs San Francisco headquarters. Ticketbis makes it easy for users to attend events all over the world. StubHub is proud to work with world-class partners - including teams, artists, and venues - to help them connect with their fans, grow their business, and give our customers an amazing event-going experience. Lots of answers to questions are in our FAQ. And after my years-long risk at Joyus, I was ready to jump into leading a successful and well-established consumer service and help it to grow even more. Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and being the first ticketing company with stadium naming rights in 2013. Within nine months of my arrival at StubHub, thats exactly what happened. Personally, though, I found it disappointing. The only boundary to an incredible experience is access, and this acquisition will enable StubHub to offer more events on a global basis to fans and event-goers around the world, and to help them discover new ways to enrich their lives. Singh Cassidy has also held senior leadership positions at Google, including President of Googles Asia Pacific and Latin America business for more than five years and started her career at Amazon and Merrill Lynch. The months that followed were all outwe had to pitch the company to private equity firms and other ticketing companies seeking to acquire us, all while trying to keep employee morale high amid the uncertainty, and executing our operational game plan. ", StubHubs extensive assets will add tremendous value for ticketing patrons and sellers worldwide, especially as we continue our expansion into nascent markets, said Ander Michelena, co-founder of Ticketbis. Being OK With Spectacular Failure. eBay Files Supreme Court Amicus Brief on Internet Sales Tax, eBay and Natural Resources Defense Council Collaborate for Earth Month. All Rights Reserved. Founded in 1995 in San Jose, Calif., eBay is one of the worlds largest and most vibrant marketplaces for discovering great value and unique selection. This article was co-authored by wikiHow staff writer. If youre in a rush to talk to someone, press 4its usually the fastest way to get someone on the line. The Utah-based firm announced on LinkedIn it Ultimately, the founder and CEO of Viagogo, a highly profitable international ticketing player about a quarter of StubHubs size, agreed to pay more than four billion for StubHub. Stubhub serves customers worldwide. StubHub is an eBay company (EBAY). Throughout North America, the United Kingdom and Germany, StubHub provides the total end-to-end event going experience. StubHub Phone NumberCall StubHub customer service faster with GetHuman. Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!StubHub's Best Toll-Free/800 Customer Phone Number. Contacting StubHub - by phone or otherwise. I had closely considered these challenges (the subway) when I took the job, but concluded that I could still thrive and have impact as StubHubs leader. Since I had no interest in serving as StubHubs number two leader after the merger, he and I agreed amicably that I would depart shortly after the transaction closed. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. Published and reprinted by permission of Houghton Mifflin Harcourt. The contact number is only for US and Canada. Will His AI Plans Be Any Different? eBay Inc. (NASDAQ: EBAY) is a global commerce leader including the Marketplace, StubHub and Classifieds platforms. As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. Joo Almeida D'Ea Head of Integration Office. You should not rely on any forward-looking statements. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. We'll do our best to get back to you in the next 24 hours. This press release contains forward-looking statements relating to, among other things, the future performance of eBay Inc. and its consolidated subsidiaries. Stubhub serves customers worldwide. Buy Sukhinders Book! Ticketbis will become part of eBay Inc.s StubHub business, the largest ticket marketplace in the U.S. With this acquisition, StubHub will grow its presence across Latin America and Europe and expand into Asia Pacific, becoming the global ticket marketplace leader, as measured by volume of transactions and international reach. Enjoying This Built In Excerpt? By using our site, you agree to our. If youve got an especially unique problem and nobody on the customer service phone line can help you, email might be a good way to get more concrete help. Stubhub, Inc. operates as an entertainment ticket agency. StubHubs customer service line is available from 5:00 AM to 9:00 PM Paci Use of this website signifies your agreement to our, Find out more about the StubHub affiliate programme, User Agreement, Privacy Notice and Cookie Notice. 199 Fremont Street, Floor 4. Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love. In January of 2019, activists took a stake in eBay, joined the board, and petitioned it to sell StubHub in order to create more shareholder value. For more information on StubHub, visitStubHub.comor follow @StubHub onTwitter,FacebookandInstagramorYouTube.com/StubHub. hours. Cons For more information about the company and its global portfolio of online brands, visit www.ebayinc.com. How do I get my tickets back if they didn't sell? For More information on partnership opportunities with StubHub, contact partnerships@stubhub.com. In March, the entertainment industry crashed. It was now time for me to leave and begin my own next chapter, secure in the knowledge that I had completed the critical work of helping the company survive the immediate Covid crisis and stabilize for the longer term. Check your order confirmation email for WebWelcome to StubHub Support Support Home / Getting paid Browse by Category Delivering tickets Getting paid Getting paid for your StubHub sale Direct deposit bank info is wrong Updating your default payment method to sell tickets Ways to get paid when selling tickets on StubHub How to see your payment history Instead of StubHub acquiring another player in live entertainment, as I had lobbied for we would be the company acquired. These features are designed to create a better end-to-end customer experience for live event-goers and strengthen StubHubs commitment to connecting fans with inspiring event experiences across the globe. form" and let us know how we can help you. We are thrilled to open our flagship store in the heart of New York City to further serve our fans and inspire them to experience the world through incredible live events, said Glenn Feinberg, Head of Flagship Operations at StubHub. The transaction, subject to customary closing conditions, is expected to close in mid-2016. Instead of a smooth and happy departure, I now had to scramble to keep the company going for an indeterminate period of time until the live entertainment sector managed to recover. The store also includes other customer experience enhancements such as a photo booth and ticket kiosks where fans can find upcoming events around New York City and anywhere else around the world. Alternatively, Then came the coconut, an event none of us could have predicted. This was not just bigit was unprecedented. 4 if you have questions about listing tickets. Ticketbis, founded in 2009, is based in Bilbao and Madrid, Spain and became a market leader in Spain in its first year. A former educator and poet, his work has appeared in Carcinogenic Poetry, Shot Glass Journal, Prairie Margins, and The Rusty Nail. StubHub doesn't operate in Singapore, so you'll have to place an international call to call the US customer service number (which is the only customer service number) and ask for help. Somehow, Id have to navigate us through it. Our RSS feed includes all eBay news articles published on this website. WebNYC Flagship Office - Stubhub. They mention on their website that you should call their normal customer service number to ask about adding an event. All rights reserved. WebStubHub's corporate address is: 199 Fremont Street, Floor 4 San Francisco, CA 94105 StubHub's corporate address is: 360 Third Street, Suite 400 San Francisco, CA 94107 Welcome to StubHub Support 2697 Lakeville Rd. StubHubs business was sizable, posting over one billion in annual revenues on close to five billion in annual ticket sales volume. WebStubHub uses 5 email formats: 1. first_initial last@stubhub.com (88.9%). Our RSS feed includes all eBay news articles published on this website. WebGet in touch with us today! As a small thank you, wed like to offer you a $30 gift card (valid at GoNift.com). All information in this press release is as of May 24, 2016, and we do not intend and undertake no duty to update this information. The acquisition of Ticketbis is not expected to impact the second quarter 2016 or full year 2016 guidance that eBay provided most recently in its first quarter 2016 earnings announcement. I ordered tickets but can't view them online even with the access code. Being OK With Spectacular Failure. Picking up your tickets at one of our Last Minute Service Centres? Within a seven-day span, StubHub went from handling more than a billion dollars in ticket sales in any given quarter to almost nothing. Sukhinder Singh Cassidy will become the president of StubHub, a division of eBay Inc., starting May 2. It WebStubHub uses 5 email formats: 1. first_initial last@stubhub.com (88.9%). If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. For UK media enquiries, please get in touch with the, Alternatively, you can send us an email at, Customer service all the way to your seat, 2000-2023 StubHub. StubHub is an eBay company (NASDAQ: EBAY). WebOUR PARTNERS. Search open jobs at StubHub in Salt Lake City and find out about the interview experience in Salt Lake City or explore more of the top rated companies in Salt Founded in 2,000 and with presence in over 40 Surviving wasnt easy. ", The acquisition of Ticketbis will enable us to significantly scale StubHub's international footprint," said Devin Wenig, President and CEO of eBay Inc. "eBay's global presence will help StubHub acquire new customers as it expands into markets outside of the U.S. Built Ins expert contributor network publishes thoughtful, solutions-oriented stories written by innovative tech professionals. StubHub is the largest ticket marketplace in the world and enables fans to Although we did our best to offer reasonable severance packages and other resources, there is no denying the dislocation and pain people experienced. While all of this was going on, we were also forced to quickly restructure every part of our internal cost base. Although I couldnt have predicted the pandemic and its implications for StubHub, and the decisions at the end were excruciating to make, I look back on my time as StubHubs president as a success in terms of my ability to deliver outcomes and have impact. Ticketbis is an online platform for the sale and purchase of tickets to events worldwide. WebWe send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration. I recruited a number of new leaders whose capabilities and principles were strongly aligned and who were equally energized by what we could build together. Among our most difficult decisions was the need to let go roughly two-thirds of our U.S. business employees given our steep decline in business volume. WebStubHub's Field Operations. Founded in 1995 in San Jose, Calif., eBay is one of the world's largest and most vibrant marketplaces for discovering great value and unique selection. the most efficient ways to contact StubHub to file complaints, ask for your money back, or get help with an issue youre having. I had not expected to preside over a record sale of the company, to be out of a job within two short years or to manage the extreme risk and volatility that unfolded during my tenure, but there it was. By signing up you are agreeing to receive emails according to our privacy policy. First, we adapted all of our previous policies to our new Covid reality, dealing with thousands of angry customers who wanted their cash back immediately for ticket purchases theyd made on now suspended events. Sign up for News Alerts to receive occasional emails about eBay corporate announcements. My Secret to the Success of Amazon? Sukhinder Singh Cassidy will become the president of StubHub, a division of eBay Inc., starting May 2. With this new store location, StubHub is creating a more personal relationship with our fans and providing them with an amazing event-going experience in the greatest city in the world.. Depending on who acquired us, I might have the opportunity to lead the company post-sale, or I might not. Terms of the deal are not being disclosed. Two big events changed our journey, one of them a subway (an occurrence we could potentially anticipate), the other a coconut (a freakish, truly unexpected event). Olivier Ropars Vice President & CMO. I had not expected to preside over a record sale of the company, to be out of a job within two short years or to manage the extreme risk and volatility that unfolded during my tenure, but there it was. In 2017, eBay enabled $88 billion of gross merchandise volume. WebStubhub, Inc. operates as an entertainment ticket agency. Eric McClure is an editing fellow at wikiHow where he has been editing, researching, and creating content since 2019. The flagship is located at 1412 Broadway on the corner of Broadway and 39th St in Manhattan. Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. Find contact information here. It was highly stressful work for everyone, conducted swiftly under a time crunch, but the entire company came together to help get it done, showing great flexibility, understanding and resiliency, as well as a sense of urgency. After leaving Joyus, I took several months off to evaluate different opportunities to lead a larger company, hopefully in e-commerce. This article was co-authored by wikiHow staff writer, Eric McClure. To subscribe, click on the button below and copy the URL into an RSS reader. It's often the quickest way to sort something out. We also delayed all nonessential initiatives, in essence creating an entirely new operating model for the company, designed to last as long as necessary. 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Web199 Fremont Street San Francisco, CA 94105 https://www.stubhub.com/ Phone Contacts Main: (415) 222-8400 Customer Service: (866) 788-2482 Customer support is available AtStubHub, our mission is simple: help fans find fun. Some market experts predicted that if eBay couldnt boost growth and profitability, activist shareholders would mount a challenge to the company, as Carl Icahn had done years earlier (resulting in the spinoff of PayPal as a separate company). Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world. Read on to get the help you need to contact StubHub. The online secondary ticketing market has been around in the U.S for over a decade, however, in many countries, this type of business model is relatively new and unknown. Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. If you buy through links on our site, we may earn a commission. StubHub's US Field Operations team is made up of 80 employees located throughout the country with home offices in New York, Chicago and Los Angeles. Now, as a newly private company owned by another private company also strongly affected by the pandemic, we had a much smaller balance sheet and faced an industry shutdown ruining our entire business. And the decisions they make have huge consequences, not just for the bottom line, but for communities, cities, even entire countries.
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