Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. How long typically is the wait for a private van at the Cancun Airport? Horrible experience! Airports Cancun Airport, Cancun Mexico Departure Time 11/27/2019 - 2/8/2022 Drivers were polite and knowledgeable and proud of their company.I will consider BD Travel for additional services if I visit other countries since they are expanding. We have the most horrible experience this morning with BD experience. Round trip private transfer VAN-Airport-Hotel-Airport-Playa del Carmen. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. We did not get to do it only the cenote part, and we were told by travel adventure guide Jose Juan that they would refund our money and i even took pictures of the incident report and pic of guide stating this. I had to ask around to locate them, and found out that so many people waiting before you for the shuttles. " La mejor pizza de Cancn " 10/01/2023. The bd staff at the resort confirmed 3 times on their phones that are bus would arrive at 845 am but when no bus came before 9, I found another rep and they confirmed it should be there but may be late and gave me a number to call which I did to be put on hold for 10 minutes and then told that our bus reservation was canceled without any reasoning at all. Estimado pasajero, " Excelente restaurante italiano " 22/08/2022. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? In cash. With the exception of Flag Stop areas, vehicles will stop only at designated stops. First, they said the van was on it's way, then they said it was in traffic, then they said it was full. 08 Days. We thought it was a bit strange, but we said we would wait a few more minutes before trying to contact them. *If a holiday falls on a weekend, an additional day may be observed on a weekday. No car seat as requested either. We were told we had to be in the lobby at 3:10 AM, yes that early. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. customerservicecun@bestday.com, Flight changed to 6:50 on Thursday Jan 5. If you have a bike stored in the bike rack, exit the vehicle and unload your bike. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher, Airport shuttle didnt show up; cost us $200. There are videos and photos online of how bad this situation was. Dear guest, She then proceeded to get much worse by raising her voice and continuing in her condescending manner. We were immediately helped. This is the version of our website addressed to speakers of English in the United States. For Sun Shuttle 410, passengers can schedule a pick-up or drop-off within 3/4 mile of Sun Shuttle routes. Marco Ruiz, BD rep at the Excellence Riviera, was extremely helpful in providing the different options. BD experience excursion Snorkeling with Turtles. My trip was booked AND payed 2 times due to a failure of the system. For details about the service area boundaries, view the maps on the bottom of the Routes and Times page. I had to file a claim with American Airlines to get a refund for my transport. Don't use BD experience for transportation between hotel and airport. Suggestions may be selected). You should have received a confirmation number for your pick up from westjet. that we need to pick one more family up at another terminal etc. Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services. No alcoholic beverages. From $69.50 USD. Customer Service (520) 792-9222 to plan your trip. Overall the process was pretty smooth. About one block from your desired stop, pull the cord or press the bell tape next to the window. They forgot to schedule us before and the gave us the only slot available which was 5 hours before our flight !! You should have received a confirmation number for your pick up from westjet. Gather personal belongings before you exit. Sightseeing Tours, Private Tours, Archaeology Tours, Archaeology Tours, Boat Tours, 4WD, ATV & Off-Road Tours, Sightseeing Tours, Fishing Charters & Tours, Private Tours, Scuba & Snorkeling, Cultural Tours, Historical & Heritage Tours. Poorest service we received in Mexico to get picked up from Cancun airport to Barcelo hotel on December 14th. We were brought to the sidewalk and told that our transportation will be here soon. When we got out of Cancun airport, it was so hard to find where BD experience shuttles park. Always keep arms, head and hands inside the vehicle. Its always a pleasure to assist you and we remain at your disposal. Shame on you Bd, what a bad organisation !!!! It was an insane scene. Emergency Hotline Number: (623) 240-4556 - Please call if you are having an emergency service issue. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. So we waited and waited and waited in the hot muggy heat for 30 minutes. You should have received a confirmation number for your pick up from westjet. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We thought it was a bit strange, but we said we would wait a few more minutes before trying to contact them. They were running with luggage to catch their flights! We scheduled a transportation for a flight out. Ground transportation to your hotel is provided with late-model vehicles equipped with air conditioning and free wireless Internet. On the way back to the airport we were told that they would be picking us up at 10:20am plus or minus 10 minutes so be at the lobby at 10am. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The company accommodated and told us our new pick up time. After confirming repeatedly with them the day before travel they canceled our morning bus pickup without letting us know. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Thank you very much for contacting us. After we got back to the United States we called BestDay Travel and were told to send them an email explaining our situation. Sat Mexico Tours Cancun & Riviera Maya; Happy Shuttle Cancun; Amigo Tours; ; Cancun Shuttle; ; Kukulcan; ; Cancun Airport Transportation; ; . We have used BD the last 3 years. This was clearly not possible as we had been standing there the entire time and they definitely did not show at the time that was written on the piece of paper. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. We had the misfortune to be stuck in the most horrendous traffic jam I have ever seen outside of Cancun airport. Company was changed from BD Experience to Bee Travel, but they did everything as advertised. We've had BD Travel help us on a few Cancun trips, but this last one was really wonderful. Great, fast service every time I have used them. We were told that is was due to the rain. 10 Days. BD Experience (Cancun) - All You Need to Know BEFORE You Go, Review of: Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels, Review of: Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto -Hoteles Tulum, Review of: Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn, Review of: Round trip shared transfer-Airport-Hotel-Airport-Playa del Carmen, Review of: Round trip private transfer VAN-Airport-Hotel-Airport-Playa del Carmen, Review of: Round trip shared transfer-Airport-Hotel-Airport-Puerto Morelos, Review of: Luxury SUV Private Transfer R/T-Airport-Hotel-Airport- Playa del Carmen, Adults Only and Adult Friendly Resorts Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Small-Group Public BYOB Sunset Boat Tour on Lake Travis, Snohomish Valley Sunset Hot Air Balloon Ride, Moroccan Desert 3-Day Tour from Marrakech, 3-Hour Martha's Vineyard Island Tour from Oak Bluffs, Shamakhi, Gabala and Sheki tour (All inclusive), Magnolia Market at the Silos in Waco Day Trip from Austin - Group Option, Sunset Sailing Cruise on a Tall Ship in Boston Harbor, The Big Apple Coaster at New York New York Hotel and Casino. First time purchase only, local category deals. Poorest service we received in Mexico to get picked up from Cancun airport to Barcelo hotel on December 14th. Worst company to work with. See Promotional Terms. There are no standard taxis around, unlike other airports, so it is really helpful to have something booked in advance. After going back and forth with Best day and Viator and no help from either i had to use another vendor at airport to get to my hotel and pay. They said we missed it. Take your trash with you. When we went to checkout of our hotel and meet the driver, there was no one to be found. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. He took a very long time to explain how he was going to save us lots of money on excursions, save us from aggressive timeshare sellers, etc. Was an all day event, 830am -6pm. Find job postings in CA, NY, NYC, NJ, TX, FL, MI, OH, IL, PA, GA, MA, WA, UT, CO, AZ, SF Bay Area, LA County, USA, UAE, SA, North America, abroad. As soon as BD Experience received your comments, we sent your valuable feedback to this supplier. Aircraft Maintenance, A&P Mechanic. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. After sitting at the airport for over 2 hours, they told us they only had 2 seats available to Tulum and that they only had reservations for 2. Yes Best Day Tours was the same as BD. 34 opiniones. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. Transfers again had been paid through Costco. Sun Shuttle is not responsible for items left on vehicle. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. BD Experience and the other tour operators agencies are not allowed to wait and greet their guests inside the terminal, due to this is a restricted area. Cancun Airport Transportation 3,982 Reviews #48 of 588 Transportation in Cancun Transportation, Taxis & Shuttles Cancun 77533, Mexico Open today: 12:01 a.m. - 11:59 p.m. Save Cancun Airport Hotel Private Transfer by Minivan 156 Book in advance from C$50.03 per adult Check availability View full product details 551kishab 2 BD Travel This is the version of our website addressed to speakers of English in Hong Kong. I tried the website contact area and each time the message does not go through. Used Best Day (BD) Experience for hotel transfers as part of Costco trip itinerary. 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