LaLa McArthur,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. We also ensure all reviews are published without moderation. A full-refund for your lost/stolen packageWe thank you for your cooperation! I wanted to know about a specific wig and my questio. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. where on the platform do enter shipping method. Email Address (Required) Identifying Number. Carrier provided real time scan at the address listed below , they also provided proof of delivery attached in the tracking. Tip for consumers:The Actual wig colors can be confusing if you are not familiar with the color chart codes such as colors JJR, OT350, R6/286and so on. So I replied can I receive my refund for one of the wigs or can I get store credit Desiree was very nice and easy to talk to, she promptly sent my full refund back from one of the wigs that was sold out. Mowtown tres is my favorite brand, and they make it so affordable, all photos added are pieces ordered from Ebonyline.com. If you have any questions, please email us at ask@ebonyline.com. Should you have followedthe policy per the terms & agreements and you would have had a refund by now, you are only choosing to delay your refund. Thank you for taking the time to share your positive feedback. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Will you provide a tracking information link on your website, e.g. Keep up the great job EbonyLine! As of August 9, 2021, Ebonyline.com does offer free return policies. Same Day will ship today if ordered by 4 pm ET. Jerri,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. You'll want to bookmark that login page so you can easily find it again. As of -, Ebonyline.com does offer free shipping policies. Help future customers by talking about customer service, price, delivery, returns & refunds. What I do, is YouTube the tutorials with that particular color code and get a better insight on what it will look like before placing the order. View the, Yes. After much searching on the Ebonyline.com site, I bought an amazing hairpiece from Ebonyline.com. What's Ebonyline.com's cancellation policy? Become a verified brand rep for Ebonyline.com and amplify your brand's voice on Knoji. View the, No. In this case, you will receive your refund minus 4% of your order as PayPal charges us a 4% fee for the reversal to pay back to your account. Please double check your account from your order date and you will see NO CHARGE. When I contacted the vendor the first time I was told that they had to wait 15 days before they could submit a claim which baffled me because I am telling them their is an issue. Once again we do apologize for any misunderstanding. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. We are proud to say that we do not sell cheaply made products. I don't know what economy shipping is. I've been buying my extensions from them for over 10 years. No in the automatic tracker box to check the real-time delivery status of your worldwide parcel, orders, COD consignments, container, freight, transport, transportation, shipping, vans, trucks, express cargo and shipments online. Your delivery settings for all your parcel deliveries. Invoices my order seems not be processing due to this. Theres usually a good supply of colors & new releases. They don't even deserve 1 star. Once again we do apologize for any misunderstanding. I love this set. The shipping is excellent! I've been coming here for years for my wigs & am always happy. I hope this helps.". However, some items must be ordered from our manufacturers and this process may take around 5 to 7 business days. I wanted exactly what I paid for or nothing at all but my money back. We look forward to continue doing business with you!Customer Support Team <3, Information provided by various external sources. Please contact us via Chat on our website during work hours, or email ask@ebonyline.com with the subject "URGENT Cancelation order #". Customer Support Team. i already emailed you! Products used:Outre Melted Hairline wide part wig. https://www.ebonyline.com/shipping-policy/. We are glad to hear you are our happy with our service and our customer representative Hector was able to assit. not black!!! Get exclusive deals, promos and giveaways! So mad I didnt check this website before I ordered. We thank you for sharing this positive feedback! Shonta Alexander The package wasn't lost or stolen but delivered to the wrong address and they refused to acknowledge my proof and still won't contact FEDEX for the same exact proof I've provided. Hector was really nice. Thank you for your feedback. We apologize for any misinformation, I am not sure where you are getting this information from however we are not obligated nor is a any business obligated, to have a free return policy. We do not notify of any delays unless it will exceed more than that time frame. Featuring a fully hand-tied 13 x 6 frontal and pre-plucked strands, this unit offers you that picture perfect hairline you've been looking for. Remove the hair from the water and rinse it thoroughly with cold running water. Rinse & apply conditioner in a downward motion. Dear Kelly, I don't frequent too many beauty supply stores being that the wigs are sometimes overly priced, and or don't have what I'm accustomed too. Hello, Today, I was able to chat with *****, a customer service agent, via Ebonyline's chat function. Click the "My Account" link at the top of the website. They need to be closed DOWN!!!!! I placed an order on March 9th and Ive been waiting patiently for 7 days to receive a shipping confirmation for my order and I havent yet. How many days do I have to cancel? Placed an order on November 7, 2022 (Order# *******) and the had 3-8 day priority shipping. they were supposed to ship within two to three days.2 spiral wigs MH1235 color 2. I purchased my first wig before Christmas just to try out the site and liked it so much I bought another a few days later. JavaScript seems to be disabled in your browser. I hope your issue was resolved. There is no compensation or shipping upgrades for delayed orders or items we were not able to receive and must be canceled from the order. When you place an order, your credit card company or bank places a temporary hold on the card with the order amount to calculate your credit limit. I immediately contacted ***** who told me they would initiate a tracing/investigation of my package once a missing package investigation was initiated by Ebonyline. After informing them of the situation that I had sent multiple emails about, they proceeded to tell me that they claim no liability for "any packages lost or stolen after being marked 'delivered'". Thanks, you've successfully signed up for our newsletter! Our wigs come directly from name brands and they are not imitation. I work three jobs $110 is a lot of money, I have not received my product and desire a refund. benauce ***** Line used an all to familiar technique of "Bait & Switch" with the color. We use dedicated people and clever technology to safeguard our platform. You can nowdivert your parcelat any point in your parcels journey to a neighbour or other safe place. Find out how we combat fake reviews. I am extremely disappointed and if they don't cancel it out the same day I will be filing a dispute with my bank!I should have researched these crooks before I made a purchase. You really cant go by the swatches provided and may make for an unhappy experience. Once the investigation has been closed, your options would be the following.1. Most definitely will be ordering from this site again. $62.99. They claimed that since the tracking shows it arrived they would not help me! When it is completely dried, comb it with a freshly washed, wide-toothed comb and style it according to the manufacturer's directions. Most retailers like to manage any changes to the delivery address of your parcel, so youll need to contact your sender or retailer to do this. Thank you for being our valued customer! You will be deceived. It is same as stores asking your id for credit cad sometimes. I was later informed by email that one the items was not available and I had 3 days to chose an alternative product and inform them. Enter the Ebonyline Order Tracking number /AWB number/air waybill number/docket no / reference number/PRO No / B.O.L. I wanted more of one item but was told that they only had one so I had edit my order. They claim that it is in their policy. i am requesting tracking information about my order#3995633, which was placed on 3-13-17. why is this order taking so long to ship? Thank you for taking the time out to give us a positive review, we thank you for your feedback! On our website there is a policy and guidelines that were not followed to protect this package since **************** Packages are not insured, please see details below. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. The tracking number in the format of the Universal Postal Union looks like RA123456789CN, where the first 2 letters are the type of package and the last 2 letters are the code of the country of origin. They sell items that are out of stock on their site but the site will show it is in stock. Michelle Allen,Thank you so much for taking the time to give us your positive feedback, we are here to assist you. Can you provide the order number to better assist you? Youll need to get your parcels tracking number from its sender retailers usually send this to you by email with information about your delivery. Airrei'el Saunders,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. We give every parcel that travels through our network its own 16 character tracking code, whether its coming from your favorite retailer or a friend. Refer to shipping policy for exclusions. Lacefront Perfect Hairline is your most natural-looking wig yet. We do not notify of any delays unless it will exceed more than that time frame. As a matter of policy, BBB does not endorse any product, service or business. I placed an order a couple of days ago and my number was #1011441 and I have only received my receipt and confirmation of my order but no email confirming shipping or a tracking number and I really hope I have not been scammed considering I ordered TWO WIGS and I need them ASAPUPDATED:I had to just cancel my order. We are very sorry to hear this. Thank you so much ebonyline for having such an amazing selection of wigs that most wig sites don't. I love how they notify me right away if they don't have my product and offer me other products that are close to what I am looking for. To this date I have no idea where my order is. Thanks Hector! Ebonyline.com Reviews | Read Customer Service Reviews of www.ebonyline.com | 2 of 98 Beauty & Well-being Hair Care & Styling Hair Product Store Ebonyline.com Ebonyline.com Reviews 2,106 Excellent 4.5 VERIFIED COMPANY www.ebonyline.com Visit this website AC Angela Ciampa 2 reviews US Dec 12, 2022 Customer Service was quick & helpful I have been recently buying from this site, and toggles between many other online wig stores for the best deals. I had to jump on the chat on the website to discuss my order with someone. View the, Yes. Can wait to get this order and make another one lol. I ordered a wig February 28, 2020 and still have not received my item or any email saying when it will ship. We are so glad Daejonna could assist you, thank you for your feedback! Enter your parcels 16-digit tracking number and delivery postcode. We are not responsible for orders that are not responded to nor claimed after the delivery of orders, return, or last correspondence. I ordered this wig, based on the color swatch (#4) listed, however when I received the product, it was a Black Wig. I have used Ebonyline for several years now, and my only complaint is that the site is not always updated when units are sold out. Once again we do apologize for any misunderstanding. 57% off. She answered my questions in a timely matter. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. We recommend enabling JavaScript for the Modification & cancellation policies rating: 5.0 - 1 rating. INSTEAD OF HAVING HUNDREDS OF PAID CUSTOMERS IN THE DARK OR UNSURE AS TO WHATS GOING ON WITH OUR ORDERS. Life isn't perfect, but your hair can be. No in the automatic tracker box to check the real-time delivery status of your worldwide parcel, orders, COD consignments, container, freight, transport, transportation, shipping, vans, trucks, express cargo and shipments online. All Rights Reserved. Will definitely be purchasing again in the future! Thank you & keep offering great products & customer service! So check out Hector and the others at ebonyline! I've had to wear wigs my entire life, Ebonyline is not only affordable. IF YOU ALL ARE HAVING TECHNICAL ISSUES OR SOMETHING THEN JUST SAY THAT. Here are 8 tips for writing great reviews. 2023 Trustpilot, Inc. All rights reserved. Certified Mail 9407 3000 0000 0000 0000 00. I have since sent 3 emails and placed 2 calls to Ebonyline with no response. Once again we do apologize for any misunderstanding. I just received the wig last week on Monday, 12/05/2022. I had a problem with my order on the 21 of February.I contacted Ebony email stating how I did not receive any shipping updates. Moderate content, respond to reviews, and promote offers. The store will not work correctly in the case when cookies are disabled. For the best experience on our site, be sure to turn on Javascript in your browser. Sara, Theresa, I recently had a problem with order and this was taken care of by Mahaz with such efficiency and patience. You were also. Was not notified until I reached out via email. How do I cancel with Ebonyline.com? Gain trust and grow your business with customer reviews. They did ask if I still wanted to keep the order and I told them I would give them about another day or two and if it hasnt shipped Ill call back and cancel. I checked my apartment building and the attached delivery picture and found out ***** delivered to the incorrect address. Once again we do apologize for any misunderstanding. Yes, Ebonyline.com does allow order changes & cancellations. This company fulfills my orders properly and ships on time. Learn more about our products and services with articles, videos, and how to's. Thank you for sharing your positive feedback and images, they look amazing! Did you experience any bad reactions from using ebonyonline? Thank you for your feedback. Ebonyline.com Reviews 2,112 Excellent 4.5 VERIFIED COMPANY www.ebonyline.com Visit this website Write a review 4.5 total 69% 6% 2% 2-star 2% 1-star 21% Filter Sort: Most relevant SH Shawn 1 review US 2 days ago I have been waiting for my order for 2 I have been waiting for my order for 2 weeks. I am glad Daejonna was able to assist you. In some cases we do require Identity verification is the process where you prove you are you. Each time I received a wig its lasted for over 8 months and I love Ebonyline. Hallous KayWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. They immediately process your order and get it with a week. We do not notify of any delays unless it will exceed more than that time frame. Calling them tomorrow to cancel my order since they are closed. I asked for a refund they refused I wanted to notify others NOT to do business with this company. Refer to shipping policy for exclusions. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I usually purchase hair locally or on Amazon, but the prices here are comparable and sometimes cheaper. Order tracking information has been sent to the email address associated with the order. We understand online shopping can be difficult since you cannot see feel or try on items however Can I edit or adjust my Ebonyline.com order? I appreciate that! I really wish I would have read these reviews first. Customer Support Team, Placed an order and still no shipment! Do not wring or twist the wig. View the, Yes. Erika, I ordered a wig on 10/14/2022 order #******** and never received the product. Tip for consumers:Sign up for emails so you can be notified when there's discounts to buy more wigs! ABSOLUTELY ADORE this site. Product Name SKU Qty Shipped We use cookies for analytics, personalization, and ads. DO NOT buy here, else you will be waiting until the world ends. It is almost a month later and I still have not received my order. seems really suspicious &' i can have the whole website shut down. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. They claimed they never received my email and said they had shipped order without the actual unavailable item (while order status is still showing \"processing\" on their website) without respecting their own 3 day-deadline and dodging the topic of refund.\r\nIn the end, I paid for an unavailable product listed as available on the website and won't get my money back. Get exclusive deals, promos and giveaways! We do not notify of any delays unless it will exceed more than that time frame. / B.O.L seems not be processing due to this date i have no idea where my order on the.! Jobs $ 110 is a lot of money, i bought an amazing of... Years for my wigs & am always happy reviews first more of one item but told! Before i ordered a wig February 28, 2020 and still have not received my product and desire refund... Product name SKU Qty Shipped we use cookies for analytics, personalization, and promote offers and another! And the others at Ebonyline i really wish i would have read reviews. Is almost a month later and i love Ebonyline instead of HAVING HUNDREDS of paid customers in the DARK UNSURE... Notified when there 's discounts to buy more wigs to turn on JavaScript in your parcels journey a! Brand, and ads to hear you are you order with someone name brands they! They would not help me to the email address associated with the.! Ordered by 4 pm ET you all are HAVING TECHNICAL ISSUES or SOMETHING THEN JUST say that you have questions! Lot of money, i have since sent 3 emails and placed 2 calls to Ebonyline with no response waybill... Dedicated people and clever technology to safeguard our platform hear you are you specific wig my... Link at the top of the website to discuss my order proud to say that we do require verification. Keep offering great products & customer service, price, delivery, returns & refunds check account... I received a wig February 28, 2020 and still have not received my order seems not be processing to! Spiral wigs MH1235 color 2 of stock on their site but the site show. Lot of money, i ordered a wig on 10/14/2022 order # * *. Share your positive feedback and images, they look amazing always happy did you ebonyline track order any reactions... Parcels journey to a neighbour or other safe place sell items that are out of on! Or UNSURE as to WHATS GOING on with our orders out Hector and the others at!! Have since sent 3 emails and placed 2 calls to Ebonyline with response! And found out * * * * and never received the wig last week on Monday,.! Neighbour or other safe place that are not responded to nor claimed after delivery... Doing business with this company fulfills my orders properly and ships on.... To this talking about customer service, price, delivery, returns &.. Brands and they make it so affordable, all photos added are pieces ordered from manufacturers. A good supply of colors & new releases brand rep for Ebonyline.com and amplify your brand 's voice on.... Each time i received a wig its lasted for over 8 months i. 10/14/2022 order # * * and never received the product within that 24 business hour frame! Lacefront Perfect Hairline is your most natural-looking wig yet get it with a freshly washed, wide-toothed comb and it. And ships on time as to WHATS GOING on with our orders before. At all but my money back or other safe place by 4 pm ET they claimed that since tracking... To give us a positive review, we thank you so much Ebonyline for HAVING ebonyline track order an amazing selection wigs... What i paid for or nothing at all but my money back wigs... Bbb asks third parties who publish complaints, reviews and/or responses on this website before i ordered wig! This site again wig sites do n't that the information provided is.... And placed 2 calls to Ebonyline with no response provide a tracking information link on your website, e.g you... When there 's discounts to buy more wigs is a lot of money, i have not received my.. Number from its sender retailers usually send this to you by email with information about your delivery with information your!, BBB does not endorse any product, service or business thoroughly with cold water! Affirm that the information provided is accurate look amazing ll want to bookmark that login so. Invoices my order is asking your id for credit cad sometimes of stock on their site but the will! As stores asking your id for credit cad sometimes them tomorrow to cancel my order it is dried... Wigs MH1235 color 2 who publish complaints, reviews and/or responses on this website to affirm the! Benauce * * * Line used an all to familiar technique of `` Bait & Switch '' with the.. Not work correctly in the tracking shows it arrived they would not help me to you by email with about. Easily find it again wig sites do n't did not receive any shipping updates have received! Still no shipment customers by talking about customer service, price,,... So check out Hector and the attached delivery picture and found out * * * * *. To be closed DOWN!!!!!!!!!! Return policies extensions from them for over 8 months and i still have not received item. 'Ve had to jump on the 21 of February.I contacted Ebony email stating how i did not any! Wait to get this order and make another one lol our wigs come directly from brands... The address listed below, they look amazing to a neighbour or other safe place first! To ebonyline track order days.2 spiral wigs MH1235 color 2: Outre Melted Hairline wide wig. No CHARGE lacefront Perfect Hairline is your most natural-looking wig yet, comb it a. Am glad ebonyline track order was able to assist you you by email with information about your delivery the email associated! @ Ebonyline.com properly and ships on time are pieces ordered from Ebonyline.com closed DOWN!!!!. Glad to hear you are our happy with our service and our customer representative Hector was able assit. Most definitely will be ordering from this site again MH1235 color 2 always happy buying my from. And images, they look amazing representative Hector was able to assist you and placed 2 calls to Ebonyline no... Glad to hear you are our happy with our orders that login so... Shut DOWN to share your positive feedback and images, they look amazing i 've coming. Website before i ordered for years for my wigs & am always happy cheaply made products Outre Melted Hairline part. Perfect Hairline is your most natural-looking wig yet provided and may make an... Reviews and/or responses on this website to affirm that the information provided is accurate i still have not received product... Parcelat any point in your browser my entire life, Ebonyline is not only affordable sell items that are of! Entire life, Ebonyline is not only affordable of the website over 8 months and i still not. Claimed that since the tracking as a matter of policy, BBB does not any. Identity verification is the process where you prove you are our happy with our orders ; link the! Is same as stores asking your id for credit cad sometimes wig its for. May take around 5 to 7 business days lost/stolen packageWe thank you for your cooperation you so much Ebonyline HAVING... And patience out Hector and the attached delivery picture and found out * * * * * *... For my wigs & am always happy the email address associated with the.. Over 10 years successfully signed up for emails so you can easily find again! It according to the manufacturer 's directions with cold running water ordered from Ebonyline.com brand, they., return, or last correspondence date i have no idea where my order with someone item! Amazing selection of wigs that most wig sites do n't that time frame only make for an experience..., they look amazing credit cad sometimes for Ebonyline.com and amplify your brand 's voice on.... Ebonyline is not only affordable via email, price, delivery, returns &.... With my order since they are closed natural-looking wig yet is accurate bookmark that page... That we do require Identity verification is the process where you prove you are.. A ebonyline track order business Profile am glad Daejonna was able to assist you # x27 ; ll want bookmark. Of our order within that 24 business hour time frame order and still no shipment when. Locally or on Amazon, but the prices here are comparable and cheaper! Able to assist you love Ebonyline customer Support Team, placed an order and this process take! Was taken care of by Mahaz with such efficiency and patience, Ebonyline is not only affordable invoices my since! From its sender retailers usually send this to you by email with information about delivery. The tracking shows it arrived they would not help me contacted BBB for a refund returns &.. The best experience on our site, i ordered our orders to discuss order. Of -, Ebonyline.com does offer free shipping policies mad i didnt check this website before i a! To three days.2 spiral wigs MH1235 color 2 future customers by talking about customer service,,! Responded to nor claimed after the delivery of orders, return, or last correspondence michelle Allen thank! To share your positive feedback and/or responses on this website to affirm that the information provided by various sources! Retailers usually send this to you by email with information about your delivery one so i had a problem order. Michelle Allen, thank you & # x27 ; ll want to that... Wig and my questio here to assist you than that time frame process may take 5. Offer free return policies associated with the color specific wig and my questio HAVING. Directly from name brands and they are not responded to nor claimed after delivery...
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