I have never purchased an Original Mattress Factory mattress that I didnt like. Sounds like a commercial BUT its true! It's a bit firmer than I prefer, but that has nothing to do with the quality or satisfaction on your end. Know this Original Mattress Factory, you've lost a lot more than just my own return business. Copyright 2023 The Original Mattress Factory. But. Sales people we met seemed like fishy used car sales people here in MN. "IF YOU BUY IT, IT'S YOURS" That's policy of The Original Mattress Factory. Poor support has created back and hip problems. No interest on their part to make this problem right, like a pro-rated refund, another mattress or anything. We spent so much money on this mattress and looked forward to finally getting good quality sleep after 18 years in our old bed. One $800 mistake is enough. We are focused on educating our employees on steps to prevent illness and spread disease. We started with an online brand and actually really liked it but within a few short weeks we were both sagging in crevices on our sides. Answer a few questions to see good matches for you with I am extremely pleased with my purchase. 2023-2024 Slumber Search $1,000 Scholarship. Hopefully this mattress will last at least, if not longer, than our old mattress. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. Beginning to end, the experience was great and I'm so happy with the hybrid mattress! We have slept on it for 4 months - no change. Mattress is a rock and I have literally not been able to sleep. The sales person I spoke to was rude and constantly interupted when I was speaking. We bought the most expensive king, yet it started sagging in less than 2 months. I love the no-pressure sales tactics that are used by the employees. Went to their Norcross, GA, location 2 weeks ago, ready to purchase. Awful experience would not recommend ! The Year End Sale!!! PS - watch as they argue with this post, as they have in below posts and with posters on the Better Business website. Ridiculous! We bought this mattress 17 years ago and it's STILL the most comfortable mattress I've slept on. Shop today! I can't get comfortable on it and it feels like I am sinking right down into the hard springs. I've literally slept in every day since I bought the mattress (Serenity Memory Foam) about 2 months ago. What he, and the top banana backing him up didn't know or consider, were the connections that seemingly helpless people of reversed fortunes sometimes have; the potential customers that can be lost when a business treats someone poorly. Yes there is a $38 delivery fee, but in comparison Sam's club has a $99 delivery fee.I've only had my mattress for a week and I have never felt better. Purchased an Orthopedic Euro Top 12/4/2019. Have an update or correction to our information about Original Mattress Factory? I am so grateful to Chris and his staff for their patience and calmness. It is higher in the center and lower on the edges so to be comfortable, you have to sleep in the middle of the bed. stitched cotton padding and handles for ease of turning. Worst purchase decision I've made in a long time! Original Mattress Factory has mattress stores in Florida, Georgia, Kentucky, Minnesota, North Carolina, Ohio, Pennsylvania, South Carolina and Virginia serving a number of . Your screen name will look like: Powered by GoodBeds intelligent matching technology, you can even get your Original Mattress Factory mattresses are sold primarily through the Original Mattress Factory stores located in the South and Midwest. I just got one a year ago.Nice place to by a bed.I bought a bed there a year ago. Contrary to what the salespeople tell you, it will NOT fit your bed frame unless your bed frame is over 83 inches long. We will continue to monitor what is happening in our local markets and plan to adjust business operations and policies as needed. ", "Awesome product!! unique needs and preferences. The salesman did not try to trap me or waste my time with promotions. ", "The overall experience was pleasant. Get started on GoodBed by claiming your business profile. OMF gives the air of having good customer service and having owned several of their beds in the past I can't say that I had any issue with them. They came and measured with a level, said "yes it is crooked" Took it back to their "warehouse" to fix it. Everything was in stock and they threw it all in the van for me.It seems like the negative reviews are the fancier mattresses, maybe they don't do as well with those - but I prefer a less plush mattress and we're very happy with what we got.VERY low pressure sales, very happy with the mattresses. We chose based on the information they gave us and the result was a product that neither lives up to their description nor fits our needs. When we asked what was done to it, no one could answer us. available mattresses, See all Original Mattress Factory reviews , See questions from other mattress shoppers, Since the Serenity Mattress is not 100% latex, but a synthetic blend, will dips develop in a few years?, What is cost of original mattress factory king latex supreme box & mattress set. CAUTION: Other store sales personnel will try to convince you that the two-sided, "flipable" mattresses are no longer manufactured. After having the mattress for a while it became clear that it is nowhere near as supportive as they claim. I can't begin to tell you how wonderful this company is. Serta SleepTrue Meadow Brooke Plush Pillow Top Mattress. Said it was a "body cavity" so therefore not covered by the warranty.And he said this without even seeing or feeling it!When I pushed him, the fellow said (rather perfunctorily) that he could send a technician out to look at it, but unless a spring is visibly showing, it will be ruled a body cavity.Right, so clearly I was being told it would be a waste of my time to even bother, because, unless I was able to go to court and fight it, this is what I was stuck with. With global attention on the COVID-19 outbreak, each day brings more uncertainty for our customers, employees, and communities. Their pricing makes it feel like they are nickle-and-diming you. That said, they are much slimmer than the average mattress and use less materials than average, which means that comfort may be lacking for sleepers that are used to larger mattresses. I have so much regret. You have no recourse for and repairs, replacements and/or returns. Totally recommend.As a bonus - whatever wood they use to make the box springs smells amazing so for the first week or two you will have a wonderful cedary smelling bedroom - if that is your thing. The delivery was on time and the staff was very courteous and neat with the removal and clean up. If you share these beliefs, join us by claiming your free profile today. We feel our quality at every price level is second to none! I spoke with Greg Graves, the Manager, who was extremely professional on the phone. Turns out this large mattress needs rotated every 90 days and flipped every 6 months to hold it's form. Although they say they have a one year comfort warranty, this experience proves that they do not stand by that warranty even if you've never used the bed. The cons: Not many firmness options and some had durability issues. The The Original Mattress Factory Orthopedic Luxury Firm is part of the Mattresses test program at Consumer Reports. Avoid like a plague!! WASTE OF MONEY AND TIME. If I had thought about it, I would have refused delivery when two big burly guys delivered they mattress they complained about how heavy it was. These mattresses, alike to the Classic line, are layers of foam and comfort material above innerspring lattices below. We realize that we will never be able to satisfy 100% of our customers, but when a situation does arise we do our best to resolve any issues. When I called & asked about that with Customer Service, they said that they measure from the middle of each item. I do not think we were lied to or mislead, (the owner got defensive and seemed to think this is what I was suggesting). IF YOU BUY IT, IT'S YOURS" That's policy of The Original Mattress Factory. BEWARE. Best purchase we've made in years. Companies in the GoodBed community believe in providing consumers with straightforward information, quality products, and good service. Her response was "Mom, this isn't the same bed we laid on in the store!" The Classic One is the Original Mattress Factory's least expensive mattress. your criteria. "The buying process was great, no pressure and nice education provided on the products. I am into day 6 of sleeping on the mattress and my lower back pain and neck pain have returned with a vengeance. When I made my first call to the company, they promised to send out a company representative to investigate the status of the mattress, but when I called back to confirm, more questions were asked and no representative was offered to come out. We narrowed it down to 4 mattresses & box springs. The store was super dismissive and rude. You can ask for your preference for a morning or afternoon delivery but they cannot guarantee it. ", "Good. The cons: There may be cheaper options for similar quality. The best mattresses for back pain -Jun 27, 2022 8:00:00 AM. I am so happy to write this post. 365 Day comfort Policy Did Not cover our issues! I knew about the no return policy and bought it anyway. * Shopping there is a pretty relaxed, low pressure experience. The one gentleman made some calls - we could have a split for a nominal up-charge but it wouldn't match our set. "See a doctor or a chiropractor if you are having pain!" No worries the delivery guy got on the phone to the factory in Aspinwall and spoke to the owner. I most highly recommend Original Mattress Factory mattresses, boxes and frames to anyone and everyone. Editor's Note(s): I decided that we have to go with one we can actually feel first this time. Everyone was friendly, not pushy yet helpful. He was there to answer all our questions but never pressured us. Their solution? There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. I spent time stretching out on all 4 and made my decision. I am beside myself. Based on 3,663 real owner experiences with this brand. box springs without a mattress? He called a few hours later and was told he couldn't return it. The warranty is a joke! I would never purchase an Original Mattress Factory Mattress again and I would not recommend them to anyone. The salespeople are fast talking charlatans who just want you to buy something. We won't buy from them again though. These mattresses have layers of comfort layers (such as foam and cotton batting) covering an innerspring matrix that is classically interconnected. The companys no return policy coupled with the misleading statements of the salespeople resulted in us now owning two expensive adjustable bed bases that we cant use. Paid $1800 for this mattress. Best week of sleep I've had in a long time.Also it is made on the facility and I feel good contributing to the local economy. This is reasonable if we were exchanging based on some change in our preferences or because we simply decided it wasn't as comfortable as we first thought it was. The quality of the product is EXCELLENT and delivery was fast with no hassles. $999.95. My husband and I purchased a mattress in September of last year- when we were not happy with the comfort we were told it was because we did not purchase the box spring- so not only did we purchase the box spring but we upgraded the mattress spending an additional $670- After a few months we are still unhappy not only can you feel every movement of your partner but it feels as if you are falling out of the bed- $1500 and we both cannot sleep through the night- , I was not happy with the surly attitude of the delivery people. They do not offer a 100 day sleep guarantee or anything besides you keep it or you pay more. Within 7 days, I realized it was sloped and called the company. DO NOT BUY these mattresses!!!!! Want split box springs for your queen bed? $1,050.00. This company won't even think about fixing a mistake. I heard good things about OMF. As for the delivery, it was quick, and the delivery people were efficient.We are so excited to be sleeping on such a wonderfully made, and comfortable product! The Original Mattress Factory has a strong mattress craftsmanship legacy. Thank you OMF! Sorry, we don't know of any stores in your area where you can try this product. When the warranty inspector came they offered no solutions. It only lasted about a year because the body shape sunk into the foam and left a hard spot to sleep in, so we got an Original Mattress Co. product. No return policy - and after paying for a 2nd mattress - the second is just as bad as the first. personal match score for each of Original Mattress Factory Orthopedic's Have had it for about 3 months. It is 10 times better than our old Sleepmaker mattress, and was more than $1000 off the regular retail price. I was wrong. We bought there top of the line mattress ,about two plus years ago for almost $2000 ,we have been having nothing but back pains since . Great product. Please make sure you measure AT THE STORE then when it arrives to your home to insure you get what was ordered! When its time to replace this mattress, and I hope to get at least 5 more years out of it, Im going back to the Original Mattress Factory. Excellent customer service from Mark and Teresa. Purchased at Original Mattress Factory ( Hickory, NC ) Helpfulness ( +1) by Robert L from Banner Elk, NC on Jun 24, 2010. There are multiple firmness options from ultra-firm to ultra-soft super pillow top. We are very happy with it and think it is the most comfortable mattress ever! Don't buy without a return guarantee. Great experience with sales and delivery for my daughter's bed for her first apartment off campus. He inspected everything from the box springs to the mattress. They argued back and forth for at least an hour, dragging in personnel of increasing seniority. This mattress will easily serve us for 15-20 year when flipped and rotated regularly (every 3 months). The mattress is just like new again! Regardless of the fairness of the store policy, it seems to me like it's not a good idea to subject your other customers to this somewhat unpleasant and lengthy scene. personal match score for each of Original Mattress Factory Classic's The salesperson was respectful and knowledgeable, the store was clean, and we found exactly what we were looking for. Original mattress factory mattresses have no support near the edges of the mattress. When I reported this to the store attendant, the reply was that I am out of warranty.come and but a new one! If you don't like it you can bring it back. Frames? It is forgiving, soft and feels like you melt into it but it is also somehow a little firm. Don't obsess. Highly recommend Original Mattress Factory.It was recommended to me by Consumer Reports. From day one, the mattress has had squeaky springs, a lumpy top and body indentations. To see your detailed Match Score for each product, simply take the GoodBed Quiz. Ultra-Soft super pillow top, `` flipable '' mattresses are no longer manufactured that. Are having pain! Norcross, GA, location 2 weeks ago, ready to purchase met like. Few hours later and was more than just my own return business I would not recommend them to anyone everyone! Months ago back and forth for at least an hour, dragging personnel! Spoke to the mattress has had squeaky springs, a lumpy top and body indentations her response ``... It became clear that it is forgiving, soft and feels like I out! N'T return it covering an innerspring matrix that is classically interconnected our information about Original mattress Factory mattresses have of! There to answer all our questions but never pressured us you melt it! 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