The shop was small but ok. Nobody in the family gets left behind on holiday as Brittany Ferries welcome dogs on board too. Booking online is fairly straightforward but the options offered are confusing and so-called offers are not up to much.In the past Club Voyage members (fee-paying thing that supposedly reduces costs) got a FREE return cabin if they booked a cabin on the outward journey. Remaining balance due at least 60 days before travel date. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. Theres no shortage of cities here either, whether you want the medieval grandeur of Santiago de Compostela or easy charm and amazing food in San Sebastin. Simply book your ferry travel on or before 28 February 2023 for Flexi Tickets at the same price as standard tickets. CHOOSE YOUR TICKET TYPE We have three ticket types available so you can choose the level of flexibility to suit your travel needs. Welcome Brittany Ferries UK. Would have liked a smoothie or ginger beer. Full payment is required if booking within 60 days of travel. Thank you for choosing to travel with us and try this route and ferry for the first time. Kind regardsLeah Brittany Ferries. Anyone can write a Trustpilot review. Review of Brittany Ferries. In addition, those choosing a sail-and-stay package, holiday makers will still be able to book with just a 50 per person deposit. Taking the family car not only lets you travel on your own terms, it means you can pack as much or as little- as you like. The company is celebrating its 50th Anniversary in 2023 which is a mark of excellence in itself. #3. Dramatic Saint-Malo is also gateway to the east of Brittany, not far from Normandy and under an hours drive from the grand city of Rennes. Find the Chargeback Instantly product on DoNotPay. Estimate Value. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. Like many others' experience: the phone is always engaged, the website allows you to fill in some changes before giving you an "oops something went wrong" message, and an email which was promised to be answered within 14 days ("covid") is as yet unreplied to. Refund: 50% by voucher, Cancellation Fee: 25% of price of ticket or deposit if greater, Cancellation Fee: 25% of price of ticket or deposit if greater. From the checking in at Portsmouth to coming on board Galicia ship was smooth and efficient. Stop by and enjoy all we have to offer. From the checking in at Portsmouth to coming on board Galicia ship was smooth and efficient. Checking in, restaurant,cabins. Brittany Ferries: Flexi ticket joke - See 3,386 traveler reviews, 864 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Easy to book; strange that we could only book one seat despite being a couple and could not book a 2 berth cabin with window. Families of keen cyclists will be pleased to know La Vlomaritime criss-crosses Normandy as well as Brittany. This email was sent January 10, 2023 3:49pm. Full payment is required if booking within 60 days of travel. We went to Plymouth Millbay to ask about the offer for flexible bookings and what it offered.The full details were explained to us and we booked a crossing for May this year knowing that we can move it if needed with peace of mind. Lets hope that the few problems with the ship are ironed out the experience will then be perfect! Just been offered a free bottle of water, due to EU regulations apparently. I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. When I needed to revise the booking my telephone call was answered quite quickly and the rep. very helpful, with the cost revision immediately available. MH. FLEXI benefit: 7 days + before travel:FREE + any difference in fare.0-6 days before travel:25 fee + any difference in fare. You must follow the correct procedure by contacting them first rather than cancelling via the website. You will learn about Brittany Ferries cancellation and refund policy and whether you can get a full refund in this article. No refund in case of a ticket booked in a special offer. Book now to get our Flexi ticket for the same price as a Standard and enjoy free amendments up to 4 hours before sailing as well as other benefits. These tickets require a 25% deposit at the time of booking. If you've changed your mind about your ferry trip and have booked our Flexi ticket, you can cancel your booking up to four hours before outward departure and get a refund of 75%* of the cost of your ticket by the method of payment. Why not credit the original card? Fees are in addition to any price increase that may apply. This includes a lowest-price economy ticket for those who are clear on their travel plans and are unlikely to make changes before departure.. For more assistance, you can contact the various departments by using the following Contact Details: Reservations and Enquiries: Call 0330 159 700 or reservations@brittanyferries.com. We've paid the 127.50 deposit and remaining 75% is due to be paid on 12th May. Would not refund difference or apply to my booking when I phoned. Of course, if you 'flex' the ticket by changing it later, you then pay the flex fare ! Refund of remaining 50% as a travel credit (valid for travel to end 2022) FLEXI benefit: Cancel up to 8 days before travel and get 100% of booking value refunded as a travel credit (valid for travel up to end 2022). I see you have - once again - amended your booking forms. Brittany Ferries offers Portsmouth-Santander sailings from 271 for two adults travelling as foot passengers with a four-berth, inside, en-suite cabin.Access to the Commodore C-Club lounge is. There are other ways of contacting us and I have provided the link below:https://www.brittany-ferries.co.uk/information/contactThank you for your patience as the wait time for email response is 14 days. From Galicia in the west to the eastern Basque Country, its the perfect area for family beach holidays. Successfully filing a chargeback can be tedious and difficult. Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. I'm sorry to hear of your dissatisfaction with our prices on this occasion. Score: 4.3/5 (13 votes) . The company has also taken the opportunity to reassure customers on both sides of the channel concerned by post-Brexit arrangements. Thank you Marcelo!!! (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. I moved . It all screams SCAM! And if your crossing doesnt include splashing around, children can look forward to anything from play areas to cinemas instead. Back to driving thru France to Spain. Flexi I have already paid premium price for this option.The administration of Brittany Ferries in recent months has been poor and it shows no sign of improvement. Fees are in addition to any price increase that may apply. Brittany Ferries offer different types of tickets to its customers. Cancel up to 24 hours before departure: No Refund: 100%^ 100%^ Cancel up to 2 hours before departure: No Refund: 50%^ 100%^ Cancel within 2 hours of departure: No Refund: No Refund: No Refund : No show or cancel after day of departure: No refund / amendment: Other Benefits (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. You rock! The video games room is noisy and downmarket and doesnt fit with the genteel ambiance elsewhere in the ship. The most popular fare, 50% deposit on booking and free amendments up to two weeks before departure. hi ,,not sure if this is correct place ,,but could someone tell me what i should do ,,i booked a flex ticket for 5th sept but i need to postpone it for a week or so but not 100% when, should i cancel it ? Welcome to Brittany Ferries. I'm sorry to hear of your dissatisfaction on this occasion regarding the extra cost charged on your booking. Our phone lines are being answered, but currently there is about a 30 minute response time.We will respond to emails, but unfortunately 14 days is our expected response time. . But what annoys me is having altered your crossing if you need to pay extra, you pay there and then.But what if your crossing is now cheaper? We had a 4 berth cabin for two. I went on site with doubts about its ease to use and was delighted to find that every stage went very smoothly. Twice been on hold for over 2 hours. Decided to try the Roscoff to Plymouth ferry for the very first time. We are currently recruiting more staff to help with this. Loved by our customers Maybe try searching. . Tripadvisor performs checks on reviews. Our booking was made with great patience by one of the staff who had to constantly repeat his words. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. No refund within 2 weeks and after outward sailing, Refund by method of payment up to 4 hours prior to outward sailing. Kind regardsAlison. It goes against our guidelines to offer incentives for reviews. Exp. If you've already purchased something and want a refund, DoNotPay can help get refunds from: DoNotPay can help you save time and protect your privacy in many different ways. Unfortunately, the customer satisfaction levels for the service have been disappointing. BF-CustomerServices, Manager at Brittany Ferries, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC, Recommended experiences in and around Plymouth, Natural History Museums, Science Museums, Aquariums. Like any other ferry or ship service, Brittany Ferries also have cancellation and refund policies. If a company increases ticket prices after booking, then you are entitled to cancel the ticket and get a full refund. Tripadvisor performs checks on reviews. I was answered very quickly by a charming young man called Dean who could not have been more polite, helpful and tolerant of an older gentleman on the phone. However, what that means for passengers is greater confidence all round. Good Afternoon Mr OsbourneI am sorry to hear of the concern you have over your bookings.Please accept our apologies that you have not been able to speak to anyone.I believe that an agent has now been in contact with you after your post on Trust PilotKind regardsAlisonBrittany Ferries, This is the version of our website addressed to speakers of English in the United States. Dont make chili, thats OK. Come sample and help to judge. Requiring to return to UK just one week earlier on 19th March 2023 I was astounded when they placed a surcharge of 86 for making a change. I am pleased that you were impressed with all the facilities onboard and I hope that it will not be too long before we can welcome you back onboard. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. Ventouris Ferries runs regular crossings from Bari, in southern Italy, to mainland Greece and the islands of Corfu and Sami.. By booking in advance with Direct Ferries, you can save on your 2023 Ventouris Ferries sailings:. They do nothing, you have to ring and ring and ring, no answer. Dear Gavin, Thank you for taking the time to write a review. Rank in 1 month. Cancellation charges apply according to different ticket types. Please accept our apologies that the dining did not come up to the required standard. . The staff were very helpful and supportive for us and we really appreciated their help. Online. 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