Walk the interviewer through your approach. But by fact gathering, exercising good judgement, and making every effort to support your team, you've put your all in, and that is all you can be expected to do in such a situation. (TASK) As a person with integrity, I believe it is my duty to report instances that I witness. I have worked in respite shelters where there is a daily overdose, and I come across dead bodies often. It also informs you that you can likely predict this isn't the first time nor the last they will conduct themselves in this manner. The diversity of our people and the ideas they generate are the source of our innovation.' Officer trainee entrance exam (OTEE) 2. The CBSA states, 'Values cannot be considered in isolation from each other, as they often overlap. The potential deportee receives a letter from CBSA requesting that he or she attend an "interview" at a local Canada Immigration Enforcement office (in Toronto this is known as the Greater Toronto Enforcement Centre or GTEC). Some scenarios will be quick, where you'll experience several role plays back to back. This sign can save you a lot of time on the US . The CBSA frequently uses customer service based scenarios for their role-playing. Adherence to these values is what enables the CBSA to justify its right and privilege to enforce the law and keep Canadians safe.". "I believe in behaving correctly in terms of honesty and integrity even when no one is looking, such as bribery, personal gain, lying, etc. How much do CBSA agents make? Rate your skills in each language as beginner, conversational, or fluent. It also serves to clue them into how developed your leaderships skills are. This also will help in your diplomacy and negotiation in the situation. Solid answer! Then describe all the considerations that played into the action you would take. Trust that who you are today, as well as the integrity that you bring, will be enough to shine. I checked with my school international advisor and it is real. These types of interviews are intimidating at best but also can be hard to prepare for. Your answer will provide insights as to how seriously you're competing for this position. Behavioral interview questions are presented as past scenarios you've previously encountered ('Tell me about a time when'). 9. Ask questions and process out loud your reaction, response to the situation, and what actions you would take. Walk your interviewer through the steps you'd take to de-escalate the situation. If you've never involved yourself with illegal substances, state that with conviction, and that any associated behavior is against your values, morals, and nature. In law enforcement, I believe it is imperative to maintain a calm, controlled presence at all times. Depending on the policies in place, you'll likely need to start an incident report where you'll gather all the client's information. Even PRs have no chance of being selected. Professional and User Answers Have Been Hidden, Take time to perform thorough research on CBSA, their website, and any recent bits of news. Firearms safety courses4. These include dealing with difficult situations, decisiveness, effective interactive communication, sound judgment, personal integrity, and strong values and ethics. Canada and the United States have announced that travellers with a conditionally approved NEXUS application will soon have another option to complete the interview process. The actor(s) are not going to make it easy on you, and depending on the scenario, your situation(s) may move quickly, or last for quite a while. Your aim is to convey an understanding of what it takes to perform well in your role and the environment. CBSA looks for individuals who naturally act like a leader. So I applied to both the RCMP and Corrections Canada. Try to strike a balance, regardless of whether your personality type leans more towards solitary introverted tasks or extroverted group projects. Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. This scenario will test and score you on your sense of teamwork, how you motivate or inspire others, and how you foster a stronger team environment and collaborative mentality. It illustrates a conviction to learn, grow, and develop that recruiters are usually on the hunt for. I encourage you to include more measurable examples. The interviewers were thorough, unprofessional, and provided no indication of my performance. This approach shows the interviewer that it will not be a major challenge for you to abide by the conduct expectations. It will test your flexibility and your adaptability, and if you adjust your approach and your communication style. On their website, CBSA partly defines their core value of respects as meaning, 'treating all people with respect, dignity, and fairness.' Brussels failed on Russia sanctions, Hungary's foreign minister says. Don't just read through the materials they provide you with and assume you are ready. It takes some specific personality traits to be able to carry out the duties of a police officer efficiently. "After reading over the code of conduct, there are a variety of integrity and acts of misconduct that are deemed impermissible and include disclosure of official information, misuse of government property, and anything illegal relating to the criminal code or the CBSA Act. The interviewer should feel very confident knowing that you uphold your virtues and beliefs so strongly. Be as gracious as possible when receiving your feedback, constructive or negative. "I completed the Police Foundations course (through?). When hired, you must respond appropriately to direct threats, including pandemics such as SARS or COVID-19. In my current role, my colleagues and supervisors know me for being even-keeled. For instance, 'It is of utmost importance that I earn the trust of this agency, my fellow agents, and the public. When I join the CBSA, I will meet the mental demands of the job by(discuss your action plan using measurable examples).". Share your skill level. "The division that interests me the most would be air, just from my experience working at the airport. Speak with confidence while making eye contact. Identifying issues that hamper morale should be done promptly. Keeping the big picture in mind, you have to look at the facts presented with this hypothetical situation. Type at least three characters to start auto complete. It will test your problem-solving skills, and your ability to discern facts from opinions or misunderstandings. CBSA states all employees should 'ensure that allegations or evidence of misconduct or wrongdoing is reported immediately. I also possess experience in the realm of customer service due to my previous jobs and am very well versed in delivering client services. "I have always admired how CBSA officers manage their responsibilities and that is why I applied to become one. A role play interview questions involves a participative scenario where your skills and responses are tested in the present, in real time. However, the 90-minute interview with journalist Tom struggled to pull viewers away from the . Terrific answer! It will probably evaluate you on your self-control and composure, which will speak to your emotional intelligence and your ability to govern your own emotions. I am not sure what to do. There are several components worth examining in this situation. Take your time before the interview to read through CBSA's approach to ensure you are well versed in their expectations. It will evaluate your ability to develop yourself, whether you are willing to step outside of your comfort zone while exhibiting integrity. On the other hand, let's say your interviewing skills are not the problem. Good start! Someone who is career oriented takes advantage of every opportunity to stay ahead of the game and up to date with what is happening in their industry. For my mental readiness, my time in the military has taught me to be resilient and perform under pressure. Looking for advice on an Interview with CBSA on the 2nd floor of st-Antoine west Montreal.Quebec H3C1B2. ", "i always maintain my cool even in the most heated of situations. Acknowledge your big-picture scope of the responsibilities your team leaders carry, and how you take full responsibility for how you perform your job. This leads to tranquility and allows me to handle stressful situations.". Lastly, it will test your conscientiousness and reliability, and how consistent you are in your responses, your approach, and your overall handling of the situation. So without the information needed to prioritize your projects, the only thing you have left is the projects themselves. The heart of this question is determining your attitude towards motives and your position on the matter. CBSA wants assurance you can maintain professional composure with poise. This is due to the CBSA frequently being in interaction with the public. The distinction is that behavioral questions focus on how you handled yourself in the past, and your previous behavior is used as a predictor of how you'll perform in the future. How you answer this question serves to offer insights into your personality. ", This is important, for sure! The immigration process to Canada involves attending 2 different types of interviews with the Immigration, Refugees and Citizenship Canada (IRCC) and the Canada Border Services Agency (CBSA). With this question, your interviewer will be evaluating your judgement, personal integrity, values, and ethics. The medical requirements outlined by CBSA focus on a variety of areas, including vision, hearing, physical ability to undergo the 'use of force' training, and a psychological assessment evaluating their ability to deal with stress. As of Spring 2023, Canadian NEXUS enrollment centres at certain airports will reopen, and passengers will be able to complete their interviews in a two-step process. They'll test your flexibility as well, for often in such situation things don't go according to plan. More often than not, prioritizing the needs of the team ahead of your professional development equates to putting your career first. Let me know if you'd like further clarification :). You will be interviewed twice: once by a CBSA officer (Canada) and. Any inspiring lessons, anything you learned from your mentors, or bits of wisdom you picked up on your educational journey are also worth mentioning. "I maintain my cool and do not easily lose my temper. Sometimes it may be the case that you didnt do anything wrong but there was just someone else that stood out slightly more than you. Take this opportunity to boast about your merits and talents. Physical evaluation 5. You'll be assessed on your judgement and analytical thinking in how you address your concerns, or if you voice them at all. If you are an emotionally intelligent individual who can effectively navigate such scenarios, then it will take some time before you decide to recruit the assistance of your team leader. This letter usually comes after some failed hearing or application the person has made to stay or remain in Canada. Take it in stride. Take time to review and learn all such relevant information on their website. Discuss your ability to adapt your communication style to others. ', "If I come across misconduct, I would take it seriously, and report it to the immediate manager. It will test your problem-solving skills, and your ability to discern facts from opinions or misunderstandings. For the CBSA, integrity means, 'we exercise our authority in an honest, open, and fair manner. For instance, when traveling, I immerse myself in the community or culture as much as possible.' You'll need to attain a clearer understanding of what went wrong and identifying any growth opportunities as well. You will also be scored on how well you interact with the actors, especially on the level of the respect and sensitivity you exhibit concerning race and diversity. The goal is to summarize your comfort zone as regularly stepping outside of your comfort zone. You describe your calm personality while also supporting your reply with an example from your role as a screening officer. Even if you're not driving a team, you can still demonstrate the qualities of a leader. It's important for an officer to be fit and in peak shape. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. The values of the Canada Border Services Agency guide them in everything they do, and their hiring authorities want to ensure the person they hire already embraces their core values of respect, integrity, and professionalism. Research their code of conduct in preparation for your CBSA interview. An ambition to inherit additional responsibility, do whatever you can to bolster your team, and step outside of one's comfort zone exhibits a can-do attitude, adaptability, and flexibility. "The values are respect, integrity, and professionalism. Try to incorporate their keywords naturally where you can. You provide your education in your resume; however, this question is an invitation to give a more detailed breakdown. How you answer this question will offer strong indicators of your sense of teamwork, your emotional intelligence and your sense of empathy. The GCMS (Global Case Management System) is a system used by Immigration, Refugees and Citizenship Canada (IRCC) to process immigration and citizenship applications.It is also used by the Canada Border Services Agency (CBSA). You are transparent in all areas while being firm in the fact that your career goals will drive smart and ethical decisions. It's clear that you understand the values of the CBSA. Approach this like you would a sales pitch or a credibility statement. A CBSA spokesperson said during the calendar years 2016 to 2018, it investigated 821 allegations of misconduct by agents at all border crossings, of which 615 led to disciplinary action . During a viral pandemic, a Border Services Agent may be required to perform screening of those attempting to cross the border. Hence, these were not hard decisions to make.". Free updates for one year. I have a lot of experience working in hospitality and catering to the needs, emotions, and expectations of people. The RCMP and Corrections Canada make. `` in hospitality and catering to the CBSA states employees. Experience in the military has taught me to be able to carry out the duties of police..., `` if I come across misconduct, I believe it is imperative to a! This hypothetical situation leaders carry, and your adaptability, and fair manner or COVID-19 fellow. 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