Harnessing new technology, we support governments in their digital transformation, helping to improve efficiency and enhance customer service. You will remain liable to pay all Service fees charged by your payment card issuer. Legitimate TLScontact employees will never ask you to make payment via telephone or social media. Which cookies does TLScontact use? for the duration of the provision of the service, during your presence in our premises, for maximum 1 month regarding CCTV images and for 1 year from the last contact with you regarding marketing communications, where applicable and permitted by the local legislation). We may update and change our site from time to time to reflect changes to our services, our users needs and our business priorities. For further information on payment terms, please leave a message on the Contact us page of the Website. Complete your application form Prepare your supporting documents The services subject to the present terms of service are provided by TLS Contact Processing Services Limited, with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732 (TLScontact). Profiling Learn more about us Our government clients TLScontacts liability We will use, store or otherwise process any of your personal data in accordance with the terms of this Privacy Notice, including but not limited to: 12.1 These content standards apply to any and all material and information which you contribute to our site, (Contribution), and to any interactive services associated with it. Ju lutemi prdorni nj shfletues tjetr interneti. Through the implementation of our Binding Corporate Rules you can rest assured that your personal data is protected when transferred internationally within Teleperformance Group. In all cases, TLScontact will provide you with a substantive . Where we process your personal data to deal with your enquiries that are not related to a specific service, to send you marketing communications, to request feedback or to protect our employees, visitors and premises, the legal basis of the processing is the legitimate interests pursued by TLScontact (except where your interests or fundamental rights override these), more specifically its economic/business interest in making you personalized offers, in responding to your needs and offering you adapted services, and in ensuring its security; Bulletin boards. 4. Due to the ongoing impact of Covid and global travel restrictions, UK Visas & Immigration are experiencing unpredictable demand across all visa routes. By applying for a Passport or other related service your personal information will be transferred to the country or with the Government Authority you are applying to. Furthermore, TLScontact shall retain all intellectual property rights in the photographs, presentations, studies, designs, models, prototypes, etc. Welcome to TLScontact UK in Nigeria. Attn: Data Protection Office You may cancel your registration at any time by informing us in writing to the contact details provided in these terms and conditions. Payment terms If you have a query about your visa application, please contact us via your local TLScontact Visa Application Centre so that we . When purchasing goods or services from any of the businesses that our site links to, you will be entering into a contract with them (agreeing to their terms and conditions) and not with TLScontact. All rights reserved. The fee of any or all of the Services paid to TLScontact, such as for the DNA testing service and/or the OCBE service, where applicable, is as currently shown on the Website. For the best experience on our site, be sure to turn on Javascript in your browser. TLScontact shall not be required to provide or supply any of the Service that required payment of the applicable fee to TLScontact if the price has not been paid in full and in advance. If the performance of the Service has commenced with the Customers agreement and has been completed before the end of the 14-day cooling off period, the Customer shall not be entitled to exercise the right of cancellation, which he or she expressly waives; 3. We are not responsible for viruses and you must not introduce them Any part of our site; The Customer has a cooling off period of 14 days, starting on the day following the day the service is subscribed to on line, to exercise his or her right of cooling off vis--vis TLScontact and to cancel the order, without having to justify such cancellation or pay any penalties. We want to ensure you remain in control of your personal data. 7.2 TLScontact is not authorized to take part in the UKVI/HMPO decision-making process regarding your application and accepts no liability regarding the decisions made by any of these institutions. The views expressed by other users on our site do not represent our views or values. If you order them for trading or reselling purposes, we will accept no liability for any lost profits, loss of business, business interruption or loss of business opportunity suffered or incurred as a result of delay, misplacement, loss or damage of applications, passports or other documents, or due to negligence or breach of contract in connection with any application or any advice or information given in relation to any application. In any way that breaches any applicable local, national or international law or regulation; Access the right to access your personal data, obtain a confirmation of your personal data we currently hold. TLScontact is a pioneering company specializing in providing Customer relationship management within a face-to-face environment. We will only disclose personal data that is necessary to deliver the services concerned. Cookie settings in Internet Explorer We may make changes to these terms To protect our rights, users, systems, and services. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end your contract with us and receive a refund for any Services you have paid for but not received. It is not intended to amount to advice on which you should rely. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. To comply with legal obligations and respond to requests from government agencies, including law enforcement and other public authorities, which may include such authorities outside your country of residence; We will only use your personal information as set out in our Privacy Notice. Any software used in the provision of our site; For example, Google Analytics is used to identify your visit to the site. Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; Send you marketing communications (with your consent) we will not share your personal data with third parties for marketing purposes unless you have explicitly consented. This information and these materials have not been verified or approved by us. You might have some questions as you go through the visa process. We generally keep your personal data for as long as it is necessary for the purpose for which the personal data is processed (i.e. Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law. Important notice: Please be aware that the call centre is only for customers who are applying for a visa to Belgium. Address: 13. If you want to use and track your visa application for free in real time and anywhere, please download it from Track My Application page. By using our site, you confirm that you accept these terms of use and that you agree to comply with them. Any content you upload to our site will be considered non-confidential and non-proprietary. You will be contacted by our Visa Application Centre when your passport is ready for collection. Any equipment or network or software owned or used by any third party. The purpose of this cookies policy (hereinafter the >Cookies Policy) is to explain how and why we use cookies to ensure you remain informed and in control of your information. If we transfer your personal data from UK to other countries in which applicable laws do not offer the same level of data privacy and protection, we take measures to provide an appropriate level of data privacy and protection by using our Binding Corporate rules or by entering into Standard Contractual Clauses approved by the European Commission with the data importers. This helps us to improve the way our websites work, for example, by ensuring that you can find what you are looking for easily, or that our websites remain up and running. Ensure the security of TLScontacts employees, visitors, customers and premises; TLScontact companies We work with third-party product providers to provide you the best customer experience. This Privacy Notice applies to all TLScontact services and by using our services you acknowledge having been informed that TLScontact collects, uses and discloses your personal data in accordance with this Privacy Notice. Designed to enhance your visa application experience. 6.2.1 Any and all request for refund of Services sold online by TLScontact, excluding any and all service fees paid by the Customer to HMPO or UKVI, must be received by TLScontact at least five (5) working days before the scheduled appointment otherwise, you will not be entitled to receive any refund. HOW LONG WE STORE PERSONAL DATA? The information collected by cookies on our websites is used for various purposes, including the following: TLScontact and TLS Contact Processing Services Limited, with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732 (hereinafter TLScontact, we, us, our) is committed to protecting the privacy of the customers who visit TLScontact websites (hereinafter Customers, you, your). Prepare your supporting documents Our core expertise, built up in visa processing, enables us to apply our secure processing experience to a wide range of government and citizen services, both abroad and in-country. Please check with the third party if they received a notification about the passport being ready for collection. We apply rigorous processes and process controls across our organisation and operate a single digital platform, TLSconnect to track all our activities and provide our government clients with real-time data on our operations and full traceability of all applications. 9. TLScontact Centre - Nigeria Create your TLScontact Account Registration to this site will allow you to check the status of your application step by step. When we collect personal data through forms, including but not limited to electronic forms, we will indicate the mandatory fields via asterisks. This should be the same Visa Application Centre as your appointment.Please note that MUP fee is an additional fee for all applicants submitting their application at the Victoria Island centre. The Customer is reminded that the personal data requested from the Customer is strictly required for the purposes of processing the Customers request for Services which may include, such as set forth in clause 1 here above, the purpose of registration of your application, the booking of your appointment, the payment of the TLScontact Service fee (where applicable), the collection and processing of your passport application, the collection of your DNA sample, the collection and processing of your biometrics enrolment. Our staff is not authorized to provide advice or comments on the regulations applicable to your applications/Services and TLScontact accepts no liability if such advice or information is given. I consent to receive regular promotional offers, advertising, and other travel and visa related marketing information from TLScontact. TLScontact reserves the right to change the price at any time in the case of any or all orders done after the effective date of a price revision. Contain any advertising or promote any services or web links to other sites. In accordance with applicable national and/or European regulations, the Customer may have the right to access, alter and rectify its personal data such as the right to object, to data portability or to restrict processing. Our site is only for users in Nigeria Provide you with additional services that you request relating to your application/service, we may in particular use your personal data to process any Added Value Services (AVS) that you request, relating to your application/service, for example a courier delivery service to ship your application documents to your address of choice; Be accurate (where it states facts); The e-mail address is not made public and will only be used for password reset and application process updates. By continuing browsing the websites, you agree to provide consent to the use of cookies. These terms of use, their subject matter and their formation, are governed by the law of Nigeria. For more information, click here. Give the impression that the Contribution emanates from Limited Liability Company TLScontact (RU) (abbreviate: LLC TLScontact (RU)), if this is not the case; All requests are free of charge. TLScontact does not have any competence or liability whatsoever for fees payable directly to HMPO or UKVI by the Customer such as the passport application fee. Will never be used for anything other than to process the requested service; We may make changes to our site 14. Complete your application form Scope of the Service Please provide a valid email address in order to receive the confirmation mail from us. email@mailexample.com Please provide a valid email address in order to receive the confirmation mail from us. Here are the mandatory steps to apply for a Schengen visa. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. This can be found on your appointment booking confirmation. 4. Any complaints regarding the decision made in response to your passport application, DNA testing or citizenship application should be sent solely to HM Passport Office or UKVI or DNA testing. You are solely responsible for securing and backing up your content. The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. 11. A valid e-mail address. To learn more about third party cookies, please refer to third party websites. 10. Uid Static content of the Website Uniquely assigned, machine-generated user ID 1 year By breaching this provision, you would commit an offence under your country of application applicable law. 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