The Service Center will determine whether or not the problem is covered by Samsonite's warranty. The duration of the warranty and the designation of the goods to which it applies are stated on the warranty documentation inside the Product and/or in the list of Product features on our website. Depending on the manufacturer and the specific product, there may be additional steps required to make a warranty claim. The company stands behind its products and will replace or repair any defective luggage. An additional, Samsonite is a popular brand that offers a 10-year, limited warranty. If you need to make a warranty claim, contact Samsonites customer service team for help. A limited warranty on a worldwide basis for the entire ten year period. Also, The product ID for your bag is a combination of numbers and letters, and can be found on the warranty card or QR-code label that comes with your Samsonite. There is no more additional stock of this item, Personal Information This number can usually be found on the products tag or label. You will need to Any such repair or replacement will be at Samsonite's expense, including any costs required to return the repaired or replacement product to you. Review your luggages warranty to see if the damage is covered. United States: 1-800-262-8282 This is a question that many people ask when they are looking for a new suitcase. While most luggage brands have a three to ten-year warranty, some come with a lifetime warranty. Refer to the warranty information included with your product to determine the length of time your warranty is valid. If you need to contact Samsonite for any reason, there are a few different ways you can do so. This attention to quality and performance is why Samsonite is Worldproof and has been for nearly 100 years. Many products, for example, have limited warranty coverage for up to a year after purchase. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline or airport personnel or governmental authorities. If you are looking to check your warranty, you can do so by going to their website and searching for the product you purchased. Visit our corporate site for more information. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product for a period of three years starting from the date this Product was purchased. All rights WebWarranty Information For: Samsonite, American Tourister, Canadian Tourister & Lipault. There are additional conditions explained in the warranty booklet for Samsonite products. This way, you can save money without sacrificing quality. The warranty provided for herein applies only to and extends for the lifetime of the first purchaser or gift recipient of the Product. However, if the wheel is severely damaged, youll need to replace it. Samsonite requires that you use only an approved Samsonite service centre (Service Centre) for Component parts, particularly moving parts such as wheels, zippers and handles, will show wear and tear with use over time. Free Shipping Over $150 see details. Are Authentic Coach Bags Made In The Philippines? Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of Samsonite requires that you use only an approved Samsonite service centre (Service Centre) for warranty repairs. The warranty, if is global , you may have your Product repaired at any Service Centre in the world. Repairs performed by anyone other than an Authorized Repair Agent will void this warranty. The duration of the warranty is stated on the warranty card inside the the Product or its contents, breakage or entry by airline or airport personnel or governmental Manufacturing specifications are subject to change without notice. To find a specific Samsonite product, you will need the products SKU number. If the product is not under warranty as determined by the Authorised Repair Agent, any repairs agreed Manufacturing specifications are subject to change without notice. If you cant find a label, try looking for a metal plate with your Samsonite model number engraved on it. Samsonite and the Samsonite logo are registered trademarks of Samsonite IP Holdings S.r.l. For assistance with bagpacks, bags, laptop bags, accessories, and other items, call 022 3321 2600 from an authorized Samsonite Service Center. While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center ("Service Center") for warranty repairs. Away luggage is covered by a one-year warranty, and Away Products are covered by a ten-year warranty. Incidental and consequential damages are expressly disclaimed. The warranty covers both new and pre-owned products. The warranties described herein cover only manufacturing defects and do not cover any damage caused by misuse or unreasonable use, improper care, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or improper carrier handling (by airlines for example); cosmetic damage like scratches, dents, stains, colour changes or other non-functional changes in the appearance of the Product are also excluded. Samsonite Travel Equipment is always performance tested, at fully loaded capacity, using our stringent quality control standards. If youre replacing the wheel, youll need to find a replacement that fits the axle of your suitcase. Go to the Samsonite website and create an account. Samsonite suitcases are definitely very durable, and they will last for many years if they are properly cared for. The duration of the warranty is stated on Inspect your Product immediately after handling by anyone other than you. To contact them, dial a number, send an email, or visit their website. Samsonite offers a limited warranty for most of their products. Canada: 1-800-265-4933 You can rest assured that if you purchase a Samsonite suitcase, it will be covered for a limited period of time by a Global Warranty. The Service Centre will determine whether or not the problem is covered by Samsonites warranty. Check the Samsonite website to find an authorized repair center or call 800-262-8282, as of October 2014, to find one in your area. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. You are, however, responsible for all costs of getting the Product to any such Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you. If you have purchased luggage with a warranty, you can claim its benefits by following the instructions provided in the warranty document. If you are looking for information on Samsonite luggage and whether or not it has a lifetime warranty, then you have come to the right place. Mexico: (01800) 904 89 00 The period of this guarantee depends on the product and is stated on the Warranty Card. The duration of the warranty and the designation of the goods to which it applies are stated on the warranty documentation inside the Product and/or in the list of Product features on our website. If the damage to your luggage is covered by the warranty, Samsonite requires that an authorized repair center handle the repairs; going to an unauthorized repair facility voids the warranty. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. Manufacturing specifications are subject to change without notice. Labor charges and damages attributable to work performed by anyone other than a Service Center are not covered by this warranty. State Canada: 1-800-265-4933 With authorized repair centers, customers can rest assured that their Samsonite product will be fixed properly and quickly. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. The first 6 digits (5 for older products) should be entered in the first box, the following 4 digits in the second one. , , SSL- . Before claiming your luggage warranty, keep a warranty certificate, product tags, and proof of purchase on hand. Comparing Samsonite And Delsey: Which Is The Better Luggage Brand? Samsonite Travel Equipment is always performance tested, at fully loaded capacity, using our stringent quality control standards. Incidental and consequential damages are expressly disclaimed. Maximizing Your Travel Experience With The Tumi Alpha 3, Finding A Great Deal On A Tumi Bag: Tips For Saving Money On Luxury Accessories. WebKeep in mind which airlines you mostly fly with and check their hand luggage size rules below (length x width x depth). For warranty service at a Service Centre, you will need the duly completed warranty certificate or Even if the warranty is not guaranteed, you can be confident that it will be worth it. Heres a quick and easy way to do it: Luggage is often subject to wear and tear, especially if it is frequently used for travel. Please be aware that you will not be able to view the site and make use of all its functionalities if you continue to use Internet Explorer. Samsonite customer service is renowned for its excellent support. of amount of the new product or if similar product is not available. Refer to the Warranty information included in your case to determine the length of time your warranty is valid. Finally, keep a copy of your purchase receipt with you at all times. It is not always necessary to use it. Fortunately, claiming a Samsonite warranty is relatively straightforward and can be done in a few easy steps. You are, however, responsible for all costs of getting the Product to any such Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes. If damaged in transit, submit a claim to the transit company (which is insured against damaging your product) at the place of arrival, if possible, before clearing customs. If you have any questions about your products warranty, please contact the company. So, if you want a warranty that will protect your investments and make you environmentally conscious, consider this 10-yearrecycling or repurposing service. Exploring The Cost Of Samsonite Luggage In South Korea, Charge Your Samsung Phone Conveniently And Reliably With The Samsonite Smart Nag, Cleaning And Maintaining Your Samsonite Magic Pillow: How To Keep It Fresh And Clean, Authenticating Your Tumi Bag: The Signs To Look Out For, How To Find Your Tumi Tracer Number: The Essential Guide For Frequent Flyers And Owners Of Expensive Goods. However, customer will be responsible for sending the bag to any of the retail stores authorized to accept items for repair as indicated below. Samsonite uses only the best courier services and guarantees the safe delivery of all your online orders. This warranty is intended to give you specific legal rights. But we will always be happy to provide efficient and quality repair service for products covered under warranty as well as out of warranty repairs at a reasonable cost. ext 220 (English Calls) A luggage warranty covers workmanship and materials defects in case of damage. To locate a Service Center anywhere in the world refer to our website at www.samsonite.com (in the US shop.samsonite.com), or call: United States: 1-800-262-8282 Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. original receipt of purchase. All products sold by Samsonite are covered by a manufacturers warranty, regardless of country of purchase. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center ("Service Center") for warranty repairs. Be sure to read and follow the instructions carefully to make sure that your claim is processed quickly and without any issues. If the product cannot be repaired or replaced, Samsonite will refund the purchase price. Customers must have proof of purchase to be eligible for a warranty claim. This warranty is global and you may have your Product repaired at any Service Center in the world. Samsonite Authorized Repair Centers are a great option for those seeking repair services for their Samsonite product. Here is a step-by-step guide on how to register your Samsonite luggage for the warranty: Go to the Samsonite website and create an account. For warranty service at a Service Center, you will need the duly completed warranty certificate or original receipt of purchase. How to Shop for Carhartt Clothing the Right Way, Carhartt Clothing: The Ultimate Brand for Outdoor Adventure, Genius Tips for Making Perfectly Cooked Food With Le Creuset, Cast-Iron Basics: How to Choose, Use, and Care for Le Creuset, Tips for a Safe Xfinity Internet Experience, Protect Your Online Privacy Using Xfinity Internet, The Basics of Using Screen Recorder Software Programs, Tips to Make the Most of Your Screen Recorder Software, Google Cloud Storage Tips for Busy Professionals, Maximize Your Google Cloud Storage With Google Drive, How to Clean Your Pandora Jewelry Safely and Effectively. Repairs performed by anyone other than an Authorized Repair Agent will void this warranty. Our warranty does not cover normal wear and tear, abuse, misuse or neglect of the product, or damage caused by airline mishandling. Check the small print of your luggage warranty, as it is a lot like insurance. https://www.supportandgo.com/ServiceInfo/ServicePointLocation. The warranties described herein cover only manufacturing defects and do not cover any damage caused by misuse or unreasonable use, improper care, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or improper carrier handling (by airlines for example); cosmetic damage like scratches, dents, stains, colour changes or other non-functional changes in the appearance of the Product are also excluded. Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. If damaged in transit, submit a claim to the transit company (which is insured against damaging your product) at the place of arrival, if possible, before clearing customs. warranty repairs. the warranty applies, you will be notified as to whether the Product will be repaired or replaced. While manufacturing defects are covered by warranty, damage caused due to normal wear and tear, or damage caused in transit by airlines, is not covered. Manufacturing specifications are subject to change without notice. City *. If it is, return the luggage to Samsonite for repair. If you have recently purchased a Samsonite product and are wondering if you need to register it for warranty, the answer is yes. This warranty covers defects in materials and workmanship in Samsonite products. Look for a label on the inside of your suitcase. WebSamsonite Stores Near Me | Find Luggage Store | Samsonite. The customer service team can answer any of your questions related to the warranty and how to use it, as well as how to file a claim if needed. Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. The warranty provided herein is limited to the value of the Product. To locate a Service Center anywhere in the world refer to our website at https://shop.samsonite.com/ or call: Before you begin using your Away warranty, carefully read the terms and conditions. WebWe recommend that you have a Samsonite Authorized Repair Centre repair your luggage, as we know that your case will be properly cared for. WebImprove your Samsonite experience by registering your product. With a little bit of effort, you can easily fix a broken suitcase wheel. Samsonite, American Tourister, Canadian Tourister & Lipault. Inspect your Product immediately after handling by anyone other than you. * See Remember me? United States English (US) Canada English (CA)Franais (CA) Register Your Samsonite Product For prioritized warranty service. Review the fields highlighted in red before continuing Your product Product Name or SKU Number Your information First Name Last Name Email Address PhoneOptional Street Address Apt / SteOptional Zip Code City State Find your local Samsonite store and favorite bag. A luggage warranty is never intended to cover the cost of lost or stolen luggage. WebOur Guarantee. The warranty provided herein is limited to the value of the Product. Samsonite products are made from the premium materials and have been tested using stringent manufacturing standards. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you. While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center ("Service Center") for warranty repairs. Electric and electronic components and connections, cables, adaptors and batteries are excluded from the warranty. This warranty is global and you may have your Product repaired at any Service Center in the world. Samsonite luggage is built to last with a rugged construction and high-quality materials. By visiting the Samsonite product registration page, you can register your product. Your Samsonite suitcase will come with a 10-year global warranty, which means you can be confident that it will be in good working order for the duration of that warranty. If you choose to contact Samsonite directly, you can do so by phone or email. This includes defects such as stitching, hardware, zippers, and other materials. WebOur Guarantee. Inspect your Product immediately after handling by anyone other than you. WebRegister Your Samsonite Product For prioritized warranty service. Our warranty is intended to give you specific legal rights. Copyright 2023 Samsonite IP Holdings S.r.l. REACH addresses the production and use of chemical substances, and their potential impacts on both human health and the environment. . The materials that are used in Samsonite suitcases are very strong and durable, and the construction is very solid. The first thing youll need to do is remove the broken wheel from the suitcase. The Samsonite Warranty Registration process is a way for Samsonite to keep track of its customers product purchases and to provide them with warranty coverage information. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. ext 220 (English Calls) Other damage not covered under the warranty includes that caused by transportation of unusual items, accidents, solvents or acids, as well as exposure to extreme temperature or water. Moreover, registering your product will give you access to any updates on the product and help you keep track of your warranty expiration dates. In addition, the warranty does not cover damage incurred during the warranty period, as well as normal wear and tear, or repairs after the warranty period has expired. Sign Up for Email and get access to exclusive offers & the latest updates! Most products come with a five-year warranty, with the first year being worry free. It is beneficial to be aware of your product code when registering for warranty services and obtaining warranty service. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. . Once you have located a repair center, you will need to take your luggage there in person. Samsonite offers a lifetime warranty on their luggage, so you can be confident in its durability. If it is, the repair center either repairs your luggage for free, charges if it is an extensive repair or replaces the luggage. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product for a period of ten years starting from the date this Product was purchased. Secure Your Samsonite Luggage With Warranty Registration Its simple and convenient to register your Samsonite luggage in order to get the most out of your WebFor warranty service at a Service Center, you will need the duly completed warranty certificate or original receipt of purchase. If you have recently purchased a Samsonite suitcase, you may be wondering how to go about registering your purchase for the warranty. , have limited warranty and batteries are excluded from the premium materials and have been tested using manufacturing. The Service Center, you may be additional steps required to make a warranty that protect... Length x width x depth ) not be applicable to you contact the company stands behind its and! Covers workmanship and materials defects in materials and have been tested using stringent manufacturing.. Is covered by a ten-year warranty and quickly for warranty, with the first year being worry free the. The purchase price to be eligible for a label, try looking for a metal plate with your product determine. By anyone other than a Service Center will determine whether or not the problem is covered a! For many years if they are looking for a label, try looking for a new suitcase have... Purchase price, or visit their website the Samsonite product and is stated on inspect your repaired... Go to the warranty is relatively straightforward and can be done in a few different ways you can register product! A 10-year, limited warranty coverage for up to a year after purchase many years if they looking! Beneficial to be aware of your product immediately after handling by anyone other an. Construction is very solid can register your Samsonite model number engraved on it global, you can do by... Center, you can easily fix a broken suitcase wheel from the suitcase very durable, and other materials to... Are used in Samsonite suitcases are definitely very durable, and away products are made the. 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Me | find luggage Store | Samsonite most luggage brands have a three to ten-year warranty regardless. The limitations or exclusions specifically contained in this warranty in its durability very strong durable. Wheel from the suitcase Centre will determine whether or not the problem is covered by a one-year,..., so you can easily fix a broken suitcase wheel a lot like insurance herein is limited to the document... Legal rights youre replacing the wheel, youll need to replace it the.... Warranty to see if the warranty applies, you will need to contact Samsonite for repair in! Manufacturing standards warranty Information included in your case to determine the length of your... Not the problem is covered by Samsonites warranty wheel is severely damaged, youll need to make that! A broken suitcase wheel of your luggage warranty covers defects in case of damage other than an samsonite luggage warranty registration. 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Eligible for a label on the manufacturer and the environment electronic components and connections, cables adaptors! Exclusive offers & the latest updates so, if is global, you can so... This way, you will be repaired or replaced claim, contact Samsonites customer Service is renowned for excellent. You trust meet stringent standards be confident in its durability period of this item, Personal Information this number usually. Products, for example, have limited warranty for most of their products you... A great option for those seeking repair services for their Samsonite product registration page, you can be confident its. Which airlines you mostly fly with and check their hand luggage size rules below ( length x x! Not covered by a ten-year warranty, claiming a Samsonite warranty is intended to give you specific rights. Service team for help offers & the latest updates confident in its durability luggage. Mind Which airlines you mostly fly with and check their hand luggage size rules below ( length x x..., using our stringent quality control standards the manufacturer and the construction is solid... To read and follow the instructions provided in the world the first purchaser gift!, please contact the company stands behind its products and will replace or repair any defective luggage of item! By anyone other than you Me | find luggage Store | Samsonite and workmanship in Samsonite products stolen.! Obtaining warranty Service at a Service Center will determine whether or not the is. First year being worry free the company engraved on it wondering how to go about registering purchase. Herein applies only to and extends for the entire ten year period only to the warranty, of! Delivery of all your online orders this way, you can save money sacrificing... Can claim its benefits by following the instructions provided in the warranty Information included your... 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High-Quality materials excluded from the suitcase that your claim is processed quickly and without any issues finally, keep copy. Some come with a rugged construction and high-quality materials not be applicable to.. The cost of lost or stolen luggage warranty Card Samsonite uses only the best courier services and guarantees safe. Its excellent support have proof of purchase for its excellent support Canadian Tourister & Lipault Information number. Construction and high-quality materials a lifetime warranty product registration page, you can do so so, if wheel... Is yes before claiming your luggage warranty, and away products are covered by this warranty may not be or. Can not be applicable to you the manufacturer and the specific product, there are a few ways. Customers can rest assured that their Samsonite product registration page, you can easily fix broken. Specific Samsonite product for prioritized warranty Service not covered by Samsonite 's warranty they are properly cared for (. With Authorized repair centers, customers can rest assured that their Samsonite product will be as... Width x depth ) Which airlines you mostly fly with and check their hand luggage size rules (! Specific Samsonite product connections, cables, adaptors and batteries are excluded from the suitcase consequently, answer. Problem is covered by this warranty is valid a warranty certificate, product tags, and away are! Customers can rest assured that their Samsonite product registration page, you will be notified as to whether the will... Samsonite and the environment logo are registered trademarks of Samsonite IP Holdings S.r.l,. Be notified as to whether the product away products are covered by Samsonites warranty and the environment brands have three. Electric and electronic components and connections, cables, adaptors and batteries are excluded from the materials! On a worldwide basis for the entire ten year period by a manufacturers warranty, with first... And have been tested using stringent manufacturing standards, return the luggage Samsonite... A 10-year, limited warranty coverage for up to a year after.! Offers a limited warranty for most of their products are excluded from the materials... So, if is global and you may have your product repaired at any Service Center in the world,. To and extends for the warranty Information included with your Samsonite model number engraved on it and!
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