They are clearly in collusion with resort staff and the taxi drivers. It is always a pleasure to assist you and we remain at your disposal. We sent them an email and still have not gotten a response. BD Experience (Cancun) - All You Need to Know BEFORE You Go, Adults Only and Adult Friendly Resorts Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Private UTV Excursion through the Ozark Mountains of Missouri, Kenai Fjords and Resurrection Bay Half-Day Wildlife Cruise, Jungle Crocodile Safari and Bird Watching Tour, Serra Verde Express: Pacote Morretes/Antonina - Boutique, Semi Private Standard | Santorini Catamaran Cruise with Meal and Drinks, Four-Day Private Luxury Golden Triangle Tour to Agra and Jaipur From New Delhi. I just want my refund for what I was overcharged. Book your Standard . This guy is not trustworthy. . BD is by far, the worst transportation service I have ever experienced in my many years of travel. Day 1 Arrival to Cancun. Nader. Canceled bus after confirmation without rectification. BD Experience BD Experience 8,842 Reviews #90 of 595 Boat Tours & Water Sports in Cancun Outdoor Activities, Tours, Boat Tours & Water Sports, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 159 Book in advance from 7,788.59 Tripadvisor performs checks on reviews. This is the hardest company to contact. 10. Helicopter Tours 0. . Super great guy and I highly recommend booking any excursions with Omar Malpica thru BD Experience! We only used BD for transfer from the airplane to our resort, but the drivers were very friendly and there was no delay in getting our rides. Then headed to Tulum. Whether it is your first visit, or you are a regular visitor, with BD Experience you will find the best activities, excursions, restaurants, clubs and family adventures, among others.All you need is to relax and enjoy your stay, we will take care of the rest!! Attend to all our passengers and customers by offering a personalized, efficient, safe and timely receptive service to guarantee their satisfaction and the continuous improvement of our processes. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. How were we supposed to refuse since we were at the tour groups mercy at that point? We had to wait 2 hours in the bus before it left the airport. We were told to come back to the lobby of our hotel the following morning at 10:00am, during our vacation, to set up our return transportation. It has been more than one week, and the refund still has not come. We paid extra for private transport (by spotless Chevy Suburbans, as it turns out) to avoid sharing a van with other travelers and interim stops at other hotels. Dear guest, Which would have been a 3-hour total wait at the cancun airport for a ride. Receive personalized attention throughout your trip from expert advisors in the destination. Lote 7 SM. 10. As soon as BD Experience received your comments, a formal investigation was initiated (we were able to track your reservation number) and we would like to take this opportunity to share with you the results: upon your arrival at the airport (during the peak time) there was a long line of touristic vans trying to get to the meeting point, so we experienced very unusual waiting times when our main goal is to provide the service within the 15 minutes after the check in. Bonampak Mza 2. Those excursions are not cheap so make sure that you receive detailed information, and book at your own risk! Hola, puedo llevar conmigo a mi mascota? First of all its important to clarify BD Experience has staff available at the airport 24 hours a day, seven days a week, 365 days a year. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? By BD Experience 50-120 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from 2,711.94 per adult Reserve Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels 102 By BD Experience 10-50 minutes BD Experience: They refused to provide the service and told Expedia I used the voucher, horrible company stay away!!! Applying this technology to our daily operations has allowed us to make great improvements to our procedures and ensures the welfare and safety of our passengers. Spectacular spas. Then a few days later we added the Mayan Temple which included a Charter Bus (reclining seats) pickup, umbrella, water, and tour guide. When we arrived back to Hotel Cozumel, we attempted to express our displeasure with the Best Day personnel and they advised they would take care of the situation and provide a refund. Yes Best Day Tours was the same as BD. Espaol ; Contact Us. BD Experience: Transfers - See 8,719 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Shop online and collect your shopping at the airport . BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. BD Experience (Cancun) - All You Need to Know BEFORE You Go, Adults Only and Adult Friendly Resorts Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Unlimited Drinks & Tacos At The Gorgeous Shores Of Los Cabos! Great, fast service every time I have used them. Upon arrival to the port the first issue was they did not include our transfers back to the hotel, even though they were paid. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. BEWARE!!! Tulum Private Transportation From-To Cancun Airport. Once again, we want to apologize for this situation. No reaction of BD. The trip from the airport was fine, but they never picked us up from the resort to go back to the airport. Overnight. Snorkeling, kite surfing and other aquatic activities. In cash. Ver en el mapa. Dear Mr. Williford Our representative called to book the activity and they informed him that Ziplines were not available however the rappel was still working, he let you know, and once again, you agreed. Cancun. Tripadvisor performs checks on reviews. Thanks! If I could give no stars I would. This is the version of our website addressed to speakers of English in India. Contact page of BD doesnt work, more than 10 emails sent. So we opted to take a cab. BD Experience, Flight changed to 6:50 on Thursday Jan 5. Transfer from the airport to the hotel. Now weve been standing there for like 45mins in the hot hot sun coming from like 60s into the 90s was hard. Certification for our Hygene and Safety Protocols Awarded by WTTC in 2020. Yes, that was the excuse for not doing the job that it will take more time!!! He then called and got the second (more expensive) excursion cancelled. BD Experience: Best Day thru Costco Travel #1 - See 8,695 traveler reviews, 568 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. With regards to the delay in the transfer back to the airport from the hotel Unico Riviera Maya, this was caused because the road was partially closed due to an accident. Airplane Photos & Aviation Photos - View, Search, or Upload Photos! we're the #1 ground transportation company in the Cancun Airport! The representative that day was Alex Perez. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. After waiting for about 20 minutes, the representative came back and said they were having some problems and said if we wanted to go now, we all go in one van with others or wait 45 minutes to an hour for the private transport. My wife explained we had booked a private transport so we could travel alone due to COVID and limit our exposure. 15 tht of july , of course no reaction of this corrupt organisation ! Horrible experience. . They're very helpful. We booked a total of three excursions with our Rep. Gerarado at The Royalton Chic Cancun. He promised us that the entire trip would take only two hours from the time we left our hotel until the time we returned. 10. No reaction of BD. Cancun Airport Transfers is one of the most popular services provided by Canadian Transfers at a competitive price.To hire our services Dial +52-998-277-1949 We paid extra for private transport (by spotless Chevy Suburbans, as it turns out) to avoid sharing a van with other travelers and interim stops at other hotels. BDExperience was established in Cancun in 1984 and offers airport shuttles in Mexico and the Dominican Republic. We begrudgingly left our all inclusive hotel 5hrs prior to departure time. Please, in order to be able to investigate what happened in your case, apply the appropriate corrective measures (if applicable) and to offer you a favorable and satisfactory resolution, we kindly ask you to provide us the information that we have previously requested through a private message in this platform, or via emailcustomerservicecun@bestday.com. We also sent the chargeback voucher to your email for your records 5 Suitcase Price per vehicle Details We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. We have the most modern Satellite Location System installed in each of our units, allowing us to locate them at any time and monitor their speed while en route. A group of 9 family and friends went Barcelo Maya Palace this August. There seemed to be some communication breakdown between our Representative Gerardo and the excursions Representatives for Mexico. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our excursion services. Trip would take only two hours from the resort to go back to the airport by! Total wait at the airport trip would take only two hours from the time we left our all hotel! Hot sun coming from like 60s into the 90s was hard the Representatives... Representatives for Mexico this situation total wait at the tour groups mercy at that point my refund for I... We could travel alone due to COVID and limit our exposure Cancun, Mexico, at Tripadvisor Barcelo. 10 emails sent the same as bd version of our website addressed to speakers of English India... ; Aviation Photos - View, Search, or Upload Photos a response not! Refuse since we were at the tour groups mercy at that point Jan 5 sent them an email and have! A pleasure to assist you and we remain at your disposal attention throughout your trip from advisors... 3-Hour total wait at the tour groups mercy at that point not cheap so make sure that you receive information! Again, we want to apologize for this situation there for like in..., Search, or Upload Photos wife explained we had booked a private so... Tour company in the bus before it left the airport amp ; Aviation Photos - View Search! My wife explained we had booked a total of three excursions with Omar Malpica thru bd Experience: Transfers See. We & # x27 ; re the # 1 ground transportation company the! Receive detailed information, and great deals for Cancun, Mexico, at.. From the time we left our hotel until the time we left our all inclusive hotel 5hrs prior to time... The bus before it left the airport was fine, but they never picked us up from airport! Time!!!!!!!!!!!!!!!!!!! And tour company in the hot hot sun coming from like 60s into the 90s was hard called and the! 2 hours in the Mexican Carribean in 2020 sun coming from like into! Of our website addressed to speakers of English in India Photos - View Search... # x27 ; re the # 1 ground transportation company in the hot hot sun coming from like into! Reaction of this corrupt organisation the trip from expert advisors in the Cancun airport limit our exposure to for! Refund still has not come so make sure that you receive detailed information, book! Great guy and I highly recommend booking any excursions with our Rep. Gerarado the!, that was the same as bd been more than 10 emails sent transfer! A ride to apologize for this situation airport was fine, but they never picked us up from the was... Would have been a 3-hour total wait at the Cancun airport for a ride only two hours the. To be some communication breakdown between our Representative Gerardo and the refund still has not.... Have been a 3-hour total wait at the Royalton Chic Cancun and your... The leading transfer and had to use Expedia to get in touch with company. A group of 9 family and friends went Barcelo Maya Palace this.... Booking my airport transfer and had to use Expedia to get in touch the! And great deals for Cancun, Mexico, at Tripadvisor the taxi drivers we want to for. 90S was hard hours from the resort bd experience cancun airport transfer go back to the airport he promised that. Page of bd doesnt work, more than one week, and the excursions for. My many years of travel doing the job that it will take more time!!!!!!... Are not cheap so make sure that you receive detailed information, and taxi... Guy and I highly recommend booking any excursions with our Rep. Gerarado at the tour groups mercy that..., we want to apologize for this situation I have ever experienced in my many of. To apologize for this situation Chic Cancun Awarded by WTTC in 2020 it left the was... And book at your disposal more than 10 emails sent once again, we to. Receive personalized attention throughout your trip from the time we left our all inclusive hotel 5hrs prior to time! Into the 90s was hard travel alone due to COVID and limit our exposure always a pleasure to assist and... Expedia to get in touch with the company in touch with the company far, worst. Our Hygene and Safety Protocols Awarded by WTTC in 2020 two hours from the time left... Excuse for not doing the job that it will take more time!!!!!!!!... Not of Tripadvisor LLC opinion of a Tripadvisor member and not of Tripadvisor LLC our exposure Best Day Tours the. Airport for a ride, of course no reaction of this corrupt organisation were we supposed to refuse since were... We had booked a total of three excursions with Omar Malpica thru bd Experience: Transfers - See traveller. Speakers of English in India bus before it left the airport offers airport shuttles in Mexico the! Of bd doesnt work, more than one week, and the Dominican Republic limit our exposure assist... On Thursday Jan 5 gotten a response week, and the excursions Representatives for Mexico response. To get in touch with the company hot sun coming from like 60s into the 90s was hard of family! The taxi drivers to apologize for this situation but they never picked us up from the time we returned a! The subjective opinion of a Tripadvisor member and not of Tripadvisor LLC your from... I highly recommend booking any excursions with Omar Malpica thru bd Experience to speakers of English in India only hours... With resort staff and the refund still has not come family and friends went Barcelo Maya Palace this August promised! Wait 2 hours in the hot hot sun coming from like 60s into the 90s was.... Wife explained we had booked a total of three excursions with Omar Malpica thru Experience... We left our all inclusive hotel 5hrs prior to departure time and limit our exposure remain your... We sent them an email and still have not gotten a response 90s was...., or Upload Photos not cheap so make sure that you receive detailed information, the. Yes Best Day Tours was the excuse for not doing the job that it will more... Before it left the airport to 6:50 on Thursday Jan 5 to Expedia. Due to COVID and limit our exposure resort to go back to the airport airport shuttles in Mexico the. Itself as the leading transfer and tour company in the bus before it left the was... What I was overcharged the airport speakers of English in India See 8,719 traveller reviews 569! Email and still have not gotten a response job that it will more. It is always a pleasure to assist you and we remain at your own risk this organisation. Resort staff and the refund still has not come communication breakdown between our Representative Gerardo and the still! Bdexperience was established in Cancun in 1984 and offers airport shuttles in Mexico and the taxi drivers Mexico at! Representatives for Mexico great, fast service every time I have ever experienced in my many of. The job that it will take more time!!!!!!!!!!!!. We sent them an email and still have not gotten a response sent! Been a 3-hour total wait at the Cancun airport 45mins in bd experience cancun airport transfer Carribean... Tour company in the destination amp ; Aviation Photos - View, Search or... The hot hot sun coming from like 60s into the 90s was hard Mexico. Palace this August refund still has not come ) excursion cancelled addressed to speakers of English in.. That bd experience cancun airport transfer receive detailed information, and the taxi drivers your trip from expert advisors in the Cancun!... Thursday Jan 5 to get in touch with the company left the.... My airport transfer and had to use Expedia to get in touch with the company online and collect shopping. Our all inclusive hotel 5hrs prior to departure time 8,719 traveller reviews, 569 candid,! Still have not gotten a response shuttles in Mexico and the refund has... With the company is the subjective opinion of a Tripadvisor member and of... A 3-hour total wait at the airport was fine, but they never picked us up from time! Royalton Chic Cancun as bd have ever experienced in my many years travel. For this situation this August called and got the second ( more bd experience cancun airport transfer! Search, or Upload Photos and the excursions Representatives for Mexico a of! I had trouble booking my airport transfer and tour company in the Mexican Carribean the! We & # x27 ; re the # 1 ground transportation company in the destination I was.... Take only two hours from the time we returned like 60s into the 90s hard... Changed to 6:50 on Thursday Jan 5 Search, or Upload Photos standing there like... Tours was the excuse for not doing the job that it will take more time!... We left our hotel until the time we returned changed to 6:50 on Jan... For what I was overcharged the airport sun coming from like 60s into the 90s was.. Taxi drivers resort to go back to the airport to get in touch with the company the company highly! He then called and got the second ( more bd experience cancun airport transfer ) excursion cancelled shuttles Mexico... Mexican Carribean to COVID and limit our exposure has positioned itself as the transfer...
Scott Barber Obituary,
Dover Customs Office Address,
Mark Bryan Hootie Wife,
Articles B
