Private housing disrepair Repair and renovation loans If you own your home or rent privately and have an obligation to carry out repairs, you could be eligible for a loan to assist with the. The relevant Head of Service will undertake the review and respond within 20 working days. The outcome and lessons learned will be logged to ensure continuous improvement of our services. Leading social housing maintenance provider, Wates Living Space, has been appointed by Crawley Borough Council to deliver a ten year programme of housing repairs across the borough. You may also get money from your council to pay for the cost of moving and the inconvenience it causes. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. Content and site Copyright Crawley Borough Council 2020. Small repairs and odd jobs Domestic help Meals delivery All services . Was this review helpful? visit our Code of Conduct page which will guide you through the process. These include: You might need your councils written permission for work you do. Council housing in Crawley is a mixture of flats. Expressions of dissatisfaction are treated seriously and recognised as a way for us to improve our services. Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. Wates has completed a major social housing refurbishment programme that has given a new lease of life to the Ben Street neighbourhood in Clayton, with Wates Living Space handing over the revamped homes four weeks ahead of schedule. Find out whether a repair is your responsibility or ours and how to request a repair to your home or a communal area. We also use third-party cookies that help us analyze and understand how you use this website. Wates Living Space has an existing relationship with Crawley Borough Council, having previously delivered Crawley Homes Decent Homes programme, with works completing in 2012. If you wish to escalate your Stage 1 complaint to a Stage 2 this should be made within one month of receiving the Stage 1 response. Wates Living Space, a leader in the delivery of strategic asset management solutions for local authorities and housing associations, has been appointed by Lambeth Borough Council to provide repairs and void works on the council's new 200m borough-wide housing repairs and maintenance contract. Housing Options Team Leader at Crawley Borough Council View profile View profile badges . The letter claims that 100 households arriving in Crawley without housing would cost 227,500 every month in temporary accommodation costs, but if the number rose to 2,000 it would cost the. Complete the repairs service satisfaction survey. These cookies do not store any personal information. Call 01293 438111 Report a repair online Visit the Town Hall Normal office hours for Crawley Repairs Team are Monday to Friday 8am-5pm. Our aim is to sort as many complaints as possible at the first point of contact. Housing Disrepair Wates Construction has been awarded a 19.2m contract to build a new development on behalf of Signature Senior Lifestyle, marking the growth of the leading contractors work on behalf of the Buckinghamshire-based care home developer. 38 vehicles were also exchanged with risk assessments conducted in advance to ensure adherence to safe working guidelines. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. Youre likely to be responsible for things like: Your council is responsible for making sure: Your council will have a published policy setting out the timescales in which it will carry out different types of repairs. PO Box 4771 Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. But opting out of some of these cookies may have an effect on your browsing experience. Young people across Brent have been given a unique table tennis masterclass by Paralympic gold medalist, Will Bayley MBE thanks to support from national developer and housing maintenance provider, Wates who is working across the borough. Our team works to improve housing conditions for tenants renting privately in the borough. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". . You also have the option to opt-out of these cookies. Leading social housing maintenance provider, Wates Living Space, has been appointed by Crawley Borough Council to deliver a ten year programme of housing repairs across the borough. Wates Living Space has started a 10 year programme of housing repairs for Crawley Borough Council in the middle of a pandemic, after successfully assembling its teams using virtual and social distancing mobilisation measures. Fire safety information for your council house or flat. Crawley Borough Council Report to Overview & Scrutiny Commission . We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. To prevent condensation: Black mould is caused by condensation and can be removed with fungicides available in most DIY stores. Report a repair Adaptations to your home We can help. Loans are interest free, will be subject to Legal Charge Agreement and registered as a land charge on the property. Volunteers across Brent have teamed up to launch Queen Elizabeth II Platinum Jubilee Forest, becoming the boroughs first ever Miyawaki Forest of 650 trees at the heart of King Edwards VII Park. The Wates Community Learning portal is a digital platform providing access to over 50 nationally accredited courses. Countrywise Repairs, a strategic joint venture (JV) between Town and Country Housing Group and Wates Living Space, has expanded its area of operation to deliver responsive, planned and void maintenance works across East Kent. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Contact your council if youre not sure. Crawley Homes has joined NetZero Collective - a nationwide group working together to make a positive impact by reducing carbon emissions. E6 2JA. Content and site Copyright Crawley Borough Council 2020. Confirm Password *. Wates Living Space has been appointed to the Tower Hamlets Homes Block Refurbishment framework, a four-year pipeline of housing refurbishment works in East London. More details are in our Complaints policy. Council news, community updates, local events and more. Exchange Tower You can request it through your 'My Housing Tenancy' online account. Posted in . We use some essential cookies to make this website work. We will take firm action against anyone who does not allow access for this. For more information, contact the HSE Gas Safety Advice Line on 0800 300363. Outside of office hours the number above is for emergency repairs only. Fire safety All properties should have fire alarms fitted and serviced regularly. Find housing . They don't deal with repairs or anti-social behaviour issues. It will take only 2 minutes to fill in. Mears will be managing responsive repairs, planned maintenance and empty dwellings for Crawley Homes properties from 1 April this year. Under certain circumstances, we may do repairs under our special repairs for vulnerable tenants. TRN-19-006 Repair and Maintenance of EA Vehicles - Dundonald Area These services include waste management, housing, planning, leisure, taxation, environmental and community services. Written by on 27 febrero, 2023. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. A freedom of information request to the ombudsman by RADAR revealed there were three complaints made about leaks, damp or mould in housing operated by Crawley Borough Council in the three years to March 2022. The letter claims that 100 households arriving in Crawley without housing would cost 227,500 every month in temporary accommodation costs, but if the number rose to 2,000 it would cost the. Leading affordable housing maintenance provider, Wates Living Space, has introduced a new repairs and maintenance tracking system for residents, in a move to enhance customer service and operational efficiency. Wates Living Space has expanded its framework presence with its appointment to the South East Consortium (SEC) Internal & External Building Works Framework. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Crawley Borough Council. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. We are looking at ways to improve energy efficiency and reduce carbon emissions in council homes. Wates worked closely with the Council to implement a range of innovative methods to train staff and prepare vehicles and equipment to enable housing repair work to begin across the borough. Visit us. LinkedIn sets the lidc cookie to facilitate data center selection. Completion of the Stage 2 review concludes our complaints process. Apply to Coordinator jobs now hiring in Crawley on Indeed.com, the worlds largest job site. The money owed will be recovered whenever the property is sold in the future. How we can help young people in Crawley with housing issues. Damp, mould and condensation are common problems all year round but can be a lot worse in winter. Southern Housing Group, Guinness Partnership and Clarion Housing have teamed up to launch the boroughs first community food pantry to combat food poverty, thanks to a contribution equal to 15,000 from leading housing repairs and maintenance provider, Wates Living Space. This is a True/False flag set by the cookie. This can happen either while their complaint is being investigated, or once the council has finished dealing with the complaint. The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. We very much look forward to working with the borough again over the next decade, and our priority is to enhance service delivery and working closely with the client to develop a seamless customer journey, ensuring we provide an exceptional service from day one. Email *. However, where we feel a complainant is behaving unreasonably, we will take appropriate steps to address this. These cookies will be stored in your browser only with your consent. Under the Freedom of Information Act, please can you supply the following information: 1. Crawley Borough Council. All rights reserved. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Housing support and other services in the home for elderly or disabled people. The Wates team delivering vital upgrades to three residential tower blocks at Chetton Green in Wolverhampton has been praised by industry regulators for its respect for the community as work progresses to the buildings infrastructure and fire safety. But in a minority of cases, people pursue their complaints in a way which can either hinder the investigation of their, or other peoples complaint or can cause significant resource issues for the council. LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. However, if your complaint is more complex or serious, cant be dealt with at the first point of contact and requires further investigation, we will deal with it through our formal complaints process. These cookies track visitors across websites and collect information to provide customized ads. In a joint letter to the government, written with West Sussex County Council, Crawley Borough Council said the extra costs of housing more Chagossians could result in it declaring a section 114 . Next . Hotjar sets this cookie to detect the first pageview session of a user. A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. Freedom of Information Act or the Data Protection Act, Local Government and Social Care Ombudsman, We or our contractors have failed to provide a service to an acceptable standard, There has been a delay in providing a service, or we have not kept you informed of progress when providing a service, We have not rectified a problem or acted on a request for a service to be provided, Our staff or contractors have behaved in an unfair, discourteous or discriminatory manner. All rights reserved. We will attend within 4 hours to make the situation safe. As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Services for our tenants, including rent, repairs, new homes and managing your tenancy. My flat was repaired in time for my childs birth and I received rent refunds and compensation. Housing repair and renovation loans Crawley residents who own their own home or rent privately could be eligible with the cost of repairs. There are another 15 similar residential tower blocks around the borough. Benefits tribunal, Planning inquiry and Penalty Charge Notices), An attempt to reopen a previously concluded complaint or to have a complaint reconsidered where we have already given our final decision, Services which are the responsibility of another organisation, e.g. You should get several weeks warning of any work needed. . If you have asbestos in your home, leave it alone, as it is safe if it is undamaged. Use our repair responsibility finder above, to check who is responsible for carrying out repairs. After a ten-week mental health and wellbeing programme, which involved table tennis classes and fitness workshops, a number of residents at Trellick Tower in North Kensington got the opportunity to show off their new skills to Great Britain Paralympic table tennis gold medalist, Will Bayley MBE. If you are a council tenant, we can take care of some of the repairs to your home. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. The team were very helpful and understanding of my dangerous situation. Leaseholders and Freeholders . If you have experienced damage to your belongings as a result of the inaction of your landlord or local authority, it is advisable that you seek legal assistance to make a council and local authority compensation claim. Such damage may include items such as clothing, furniture or bedding that have been spoiled by mould growth or water leaks, for example. Where we have taken legal action that we has a duty to perform, such as recovery of Council Tax or enforcement action. Unfortunately, we cannot fix damage caused by you, your family or visitors to your home. Content and site Copyright Crawley Borough Council 2020. Have you made a complaint about any of the following types of damage to your council or housing association and they werent fixed? Somers Orchard - former Horatia and Leamington Houses site. Our staff will not carry out works where children are unaccompanied. London The latest contract, valued at 1.4m annually, will see Wates Living Space bring approximately 70 void properties back into use per month. Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. Remove tiling and repair wall behind before retiling; fit . Report a repair online Services available to private rental tenants in Crawley, including grants and loans. Wates Living Space, is continuing to grow its presence in London with an appointment to carry out fire safety works on behalf of Barnet Homes. All rights reserved. Council housing repairs Report a repair You can request a repair online. Introductory tenants are usually limited to minor improvements like redecorating inside. The council should repair any damage caused by maintenance or building work. a missed waste collection or reporting problems like flytipping or litter.) Corporate purchasing card services for the London Ambulance Service. Here at the council we have a thought process to ensure we get the best possible deal for both the organisation and our residents. Home; Features; Services; About; Contact; Login; Get Free Demo LinkedIn sets the lidc cookie to facilitate data center selection. Wates Living Space commits to supporting the environment by inviting sustainable technology suppliers to pitch for involvement in a green supply chain. All rights reserved. A request for a service (e.g. In addition to our housing officers, our tenancy support officer works with tenants who are at risk of losing their tenancy and our financial inclusion officer works with tenants to help them manage their money and maximise their income. A learning space at a new community hub, created from a disused chapel in Chichester has been named in honour of the Wates family following a 6,000 donation from Wates Living Space. Hotjar sets this cookie to identify a new users first session. Discretionary Loans Information (PDF, 86.6 KB). These essential cookies enable you to remain logged in and for your site preferences to be remembered, in addition to other essential functions. Resources for buying a home. Repair loan can be awarded up to 5,000 to meet the cost of repair works. The contract, which is valued at 167 million over 10 years will split the town into two areas, with Mears delivering . Section 40 (2) of the Freedom of Information Act 2000 Section 40 (2) provides that information is exempt if: If one of two conditions is met. Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting. To provide you with the best online experience we use a range of essential site cookies. We welcome the Governments Social Housing White Paper and recognise its importance in shaping the way we as contractors can work alongside our social housing partners to improve the safety of residents homes. Steve Jackson Strategic Director, Wates Property Services.
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