If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. It should also state the reason behind why you want to cancel the membership. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. i said "Regus sold me a service that failed to meet my expectations, i signed up just yesterday. Unrivalled workspace. He shares his travels under, The dragonpass offer from Regis is still valid. Regus would say that, yes, the payment for July is due [as soon they could possibly get their hands on it]. The Community Manager and Area Manager at Spaces (Regus) Hemel Hempstead are the biggest liars going, charge you for fake damage, lie about contracts, the area manager promises something and then retracts after signing and the community manager is the most two faced person I have ever met, adds stuff to your bill 200-500 charges for no reason! Customer service left me on hold until the company closed then hung up the phone. Stay away!! She said it reverts to a month-to-month, but to review the Membership Agreement. When you sign up for a monthly experience, you are assured that you can cancel anytime. Case reference number: C-6953809-Z0V3 Membership Usage: Usage is measured in whole days and unused days cannot be carried over to the following month. Moreover, forthwith please remove my name from all the associated records too. Should you want to discuss the situation and/or have any other questions, I am here for you; you have my details. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. Please email me at lorraine.brule@regus.com with your company name and details and Ill make sure youre quickly assisted. Hi Josh, Save my name, email, and website in this browser for the next time I comment. I hope youll continue to serve more and more people and make their life happy and prosperous. They are scammers, and incredibly dishonest. Hi Andrew, Im sorry you felt the need to escalate this. i said "Regus sold me a service that failed to meet my expectations, i signed up just yesterday. Have a question or issue with your current products and services? If you have been overcharged, we would never refuse to refund the money; if a charge has been credited and there is a balance to refund then naturally we will refund it. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. Shut it down because I didn't need it anymore. I would recommend that anyone considering using this company to think again! Can I meet clients or bring a guest into a Regus business lounge? We cant guarantee you will be able to use the same office over consecutive days as these are allocated on a first-come, first-served basis, but you can ask the on-site community team if they can help reserve the same office for you on the days you need. They signed me up for things that I didn't ask for - didn't realize it in the fine print. A member of my team has contacted you directly to clarify this and please remember that information such as agreements and purchase confirmations can be access through the documents area of your online account. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Restoration Fee - $290 ($3.50 per square foot) I couldnt see your email address or Regus account reference in your message. And, as I am moving to another state, it won't be possible for me to continue with the same. Note that the reason Hannah wanted to get out of her Regus contract prematurely was because her company was suffering from the fact that Regus wasn`t able to give her what she had paid for exactly why we imagined that most people who had had bad experiences with Regus had done so. Paid for parking online and have now received parking ticket from private company. I am surprised that youre now challenging this known process. Make it brief, not elaborate. He stumbled across the world of points and premium travel in 2015 and hasnt looked back since. After being in my new office they are increasing rent by 8.7%. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. Assistant Global Customer Service at Regus. Once we established how the Regus billing system is probably supposed to work, we tackled the question about canceling the Regus contract immediately. I contacted Regus immediately to explain the situation and cancel my service. Thank you, Lorraine Brule Global Customer Service at Regus, THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. Anyone can write a Trustpilot review. They would not remove the items that I didn't want. They are responsive, cancellation and refund policy makes sense, and will cost you between 5 and 2 times less than Regus. If it has been longer than 30 days, please get in touch so we can investigate further. Once your agreement with us has been renewed, well confirm it via email. Pay by the day at discounted rates or choose five, ten, or unlimited days' access a month. I replied that the only solution I will accept is for the contract to be canceled and the money returned. Article 2.4 states that Regus may, in its sole discretion, determine whether the conduct of a member is incompatible with normal desktop use. This letter should be written in a professional, polite, and diplomatic tone with no visible hints of frustration or anger. How to stop regus from harassing me? I would love the opportunity to help further but havent been able to identify your account. No one would contact me over the phone. Date of experience: February 19, 2023. Best regards,Michelle SpireAssistant Global Customer Service at Regus. How To Write a Cancellation Letter for Membership? After several attempts back and forth- the contract doesn't stand and they are going to deduct a higher amount. Kind regards, browse the lounges participating in DragonPass, Guide to the Priority Pass lounge program, First look: Perths new Aspire Lounge sets the bar sky high, American Express Membership Rewards Guide, Virgin Australia bonus point credit cards, Best Business Points-earning Credit Cards, American Airlines AAdvantage buy miles guide, Alaska Airlines Mileage Plan buy miles guide, United Airlines Mileage Plus buy miles guide, All Virgin Australia Velocity Frequent Flyer Guides, Loyalty Program Points Conversion Calculator, Use Frequent Flyer Points or a Paid Ticket Calculator. Though I discontinued using the office after 11/30/21, I have paid for December. These days, DragonPass focuses on annual lounge memberships which are almost identical to Priority Pass. So, I would like to request you to cancel my membership with you kindly. If you are a business looking for an office to rent, please do not be fooled by the low upfront pricing, this organization is incompetent, greedy, toxic and should be stayed away from. If you wish to cancel your reservation, please see our policies: 1-10 people: Full refund in case of cancellation 5 days or more in advance. On processing the end of the agreement in 55 E. Monroe, it triggered an automatic email but the team is currently setting you up in a new centre and our local team-lead will be in touch with you shortly. Your termination will be automatically confirmed by email. Regus flagged this review for containing harmful or illegal content.Read more. i want to cancel they said i cannot. If processed correctly online, we would not be able to ignore your requests. They are requiring a TWO month retainer, which is almost $4000! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Otherwise why would so many victims protest about this company? Build an instant presence wherever you need to be, at prime business locations. due to insufficient funds. If travelling as a couple do we need 2 memberships? Expensive, have no integrity, and they use contracts to legally scam you by adding all kinds of unreasonable price and demands hid behind small print. Don't be fooled by that. is written with the sole intention of informing an institution, a service provider, or a vendor that the sender of the letter is not happy with the services, subscription or membership and would like to withdraw his or her name. I am able to register on Regus but unable to proceed to Partner Offers without adding a company. Assistant Global Customer Service at Regus, They no longer allow phone access for anything but Sales. Offer expires 08/31/2014. Note: If you`re bored with the legal language, I suggest you skip this section and move on to the part that explains step by step how Hannah got out of her Regus lease. At Spaces, the maintenance of our facilities is very important and we can assure you of our highest standards. This could work out to be cheaper than going through DragonPass or through buying access at the lounge directly, depending on the operator and its policies. This will surely increase the credibility of your complaint. I understand and appreciate that youre disappointed, and would really like to help. Global Customer Service at Spaces. We use dedicated people and clever technology to safeguard our platform. Regus' Cancellation Policy is not consumer friendly and is made so most of the contract auto-renewl for another 1 year term. If a business owner needs to use a Regus resource for which they have a contract, but that resource is not available, it could have a massive negative impact on that business` ability to operate, and thus that business owner`s ability to earn income. Guests are not included, so anyone entering with you will be charged US$31 per person. thank you. Thanks for the heads up on this. Ending your membership is a simple process: You should log into your Regus account and click on Accounts > Products > End Agreement. Avoid any business with Regus - lots of hidden fees, customer service is horrible, they bill for everything without authorization, and last have been fighting for my retainer to be returned for over 30+ days.
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