Informal Initial Dispute Mechanism: If either you or Vivid Seats intends to bring a claim against the other, that party must first send to the other, by certified mail, a completed Intent to Arbitrate Notice ("Intent Notice"). There are mice in my vacation rental! Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT Vivid Seats respects the intellectual property of others, and we ask you to do the same. Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. If any party disagrees about whether the foregoing provision (or any portion of this agreement to arbitrate, including without limitation the provisions relating to arbitration, the waiver of class or representative proceedings, and opting out) can be enforced or whether it applies to the dispute, the parties all agree that the arbitrator will decide that dispute. Confirmed orders may be filled with comparable or upgraded tickets if the original tickets are no longer available. For cancelled events, Vivid Seats will refund the purchase price (including delivery charges, less possible restocking fees), or will issue a credit for use on a future purchase, as determined in its sole discretion (this may vary by jurisdiction, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate the request for a refund from the ticket seller)). If you purchased your ticket from Telecharge and the event has been suspended or canceled, Telecharge will email you with instructions on how to exchange or refund your tickets, according to its website. By using this site, you agree not to use any false personal information or use an invalid or unauthorized credit or debit card. We are only able to issue compensation for events that are officially cancelled by the venue, team, or . Did you find it helpful? FAQs. Our app can even help you lower your bills. 2021 Vivid Seats Ltd. All rights reserved. The U.S. District Court for the Northern District of Illinois approved the agreement Monday over the opposition of a handful of objectors. Badge. You can choose between a travel credit or full cash refund. Please contact the claims administrator if you have any questions. Get No Refunds tickets and the No Refunds show schedule from Vivid Seats. The parties will confer to attempt to agree to an arbitrator from the submitted list and to advise the AAA of their agreement. If your event is canceled, you are protected through its SeatGeeks Buyer Guarantee, which states you will be refunded the full purchase price or issued a credit to be used for a future purchase to be determined in SeatGeeks sole discretion, according to SeatGeeks website. Vivid Seats reserves the right to change the delivery method, at its sole discretion, and may deliver tickets for any order up to the event start time listed on the tickets. (Weve published them since then; here are the executive contacts for Vivid Seats.). We are dedicated to making sure every customer is satisfied. You may be eligible if you are a person or entity living in the US, its territories, or Canada who, at any time on or before April 1, 2021 bought a ticket through Vivid Seats to an event that, between September 29, 2016 and April 1, 2021, was cancelled or postponed or rescheduled and has not yet occurred. This policy is necessary because of our status as a live marketplace. Himberger lives in Virginia. Thats over 18 months after we bought the tickets, he says. Vivid Seats's third-party sellers list and sell the tickets. . Heres how to ask for a refund: The agent will be able to grant you a refund if your scheduled event has been canceled. It is your responsibility to make certain that your mobile device is charged with sufficient power so that you can access your tickets when you arrive at the venue. When will I receive my 110% Rewards Cash loyalty credit? This is something we cannot and will not do casually or quickly. If you are a part of Alamos Victory Rewards program and are worried about special offers expiring while the theater is closed, Alamos website says When we reopen, well hook you up on all fronts. If you have a season pass to Alamo, billing has been suspended while the theater is closed, but if you wish, you can continue to pay and membership fees will be donated to the Alamo Family Fund to help employees who are facing financial hardship immediately after a natural disaster or an unforeseen personal hardship, according to its website. Accordingly, you consent to injunctive or other equitable relief for such violations. It wasnt much of a dispute resolution. Vivid Seats Refunds for Event Tickets Settlement Cash Claim Form, Vivid Seats Refunds for Event Tickets Settlement Website. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. If the event organizer or performing artist cancels an event, you can request compensation for your ticket. Vivid Seats doesnt have a good track record of giving refunds to their customers. For listings with no designated delivery method, tickets will typically be shipped by UPS. There is no need to contact us right now, the website reads. The Wagner opera returns to the Met for the first time in 17 years. Event date, times, venue and subject matter (collectively Event Details) may change. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. Timing or other aspects may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. Vivid Seats, a ticket exchange and resale company, should have refunded the money a long time ago. v. Vivid Seats LLC, Settlement Website: Vivid Seats Refunds for Event Tickets Settlement Website, Vivid Seats Purchase Settlement The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. . Selection of Arbitrator: The parties agree that there will be one arbitrator and that the process for appointing an arbitrator will be the following manner: The AAA shall send simultaneously to each party to the dispute an identical list of 10 names of persons chosen from the National Roster (unless the AAA decides that a different number is appropriate). Its going to give more credence to your chargeback claim. YOUR USE OF THE SITE AND ANY MATERIALS PROVIDED THROUGH THE SITE ARE ENTIRELY AT YOUR OWN RISK. So should you buy tickets for live events through Vivid Seats? Vivid Seats is closely monitoring the current global and increasingly local response arising from the declaration of coronavirus (COVID-19) as a global pandemic. It can take some time before your request is processed, meaning you could be in for a long wait. Himberger is unhappy with that resolution. Live Nation Entertainment Inc., its subsidiary Ticketmaster Entertainment Inc., and Vivid Seats LLC were hit with suits in the Northern District of Illinois for failing to issue full refunds for shows canceled due to the coronavirus. One of them is about the companys ownership. After Dax Shepard asked her about her musical chairs relationship situation. Therefore, we recommend checking the venue and artist websites, event pages, and social media channels. Resale Tickets to Events in Illinois: Solely for purposes of 815 ILCS 414/1.5(c), for transactions involving resale tickets to events in Illinois, You or the ticket reseller may elect to submit complaints against one another to the AAA under its rules and procedures. If your event has been postponed, tickets will be valid for the new date. If you do not wish to be bound by this agreement to arbitrate and/or the Class Action Waiver, you must notify Vivid Seats in writing within thirty (30) days of the date that you first access the site. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide our Copyright Agent with the following information: (a) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (b) a description of the copyrighted work that you claim has been infringed; (c) a description of where the material that you claim is infringing is located on the site; (d) your address, telephone number and email address; (e) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (f) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf. By placing an order, you authorize Vivid Seats to charge your method of payment for the total order amount. The heading at the beginning of each paragraph is for reference purposes and in no way defines the scope or extent of such paragraph. You agree to indemnify, defend and hold Vivid Seats, its parents, affiliates, investors, licensors, suppliers, advertisers and sponsors, and their respective employees, consultants, agents and other representatives ("Indemnified Parties") harmless from and against any and all claims, damages, losses, costs (including reasonable attorneys' fees) and other expenses that arise directly or indirectly out of or from: (a) your breach of any of these Sales Terms; (b) any allegation that any information you submit or transmit to the site infringe or otherwise violates the copyright, trademark, trade secret or other intellectual property or other rights of any third party; (c) any federal, state, or county tax obligation or amounts due or owing under any tax regulation, law, order or decree or any dispute concerning the tax status of Vivid Seats; and/or (d) your activities in connection with your use of this site. So why is it holding on to Himbergers money? And Discover Discover! Its been eight months. In the same memo, Rapino writes to his staff, It is important to remind everyone that Ticketmaster is a platform, and does not hold on to money from client sales. Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. If you would like a full cash refund, in lieu of the voucher option, you should contact our customer service team as soon as possible so that we can process your request. Tickets purchased AFTER the rescheduled date has been announced will not be eligible for this refund, AEG Presents website reads. Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. Himbergers problem was preventable. Use DoNotPay To Get a Quick Vivid Ticket Refund. Learn More. Philadelphia, PA 19103 Orders exceeding four tickets may be split up into different rows within the requested zone or section. You acknowledge that the venue and/or event organizer/promoter may continue to develop and update these policies in the intervening time between your purchase and the event date due to, for example, the uncertainty or evolving nature of the COVID-19 pandemic or other safety or health concerns. This offer is not eligible for promo codes. Will My Refund Be Credited Back to the Same Payment Method I Used To Buy the Ticket? We list the names, numbers, and email addresses of the Discover executives on this site. Warning Related to COVID-19 and Other Diseases or Illnesses. Accepted forms of payment: credit/debit cards, Apple/Google/Samsung Pay. If youre on a monthly payment plan, payments will be stopped while the park is closed. Upon seller confirmation, your method of payment will be charged. Vivid Seats shall not be held responsible for any such seating relocations or other changes to the Event Details and will not be obligated to provide a refund or any other compensation. Jumping the phone queue when getting in touch with customer service reps, Scheduling a DMV appointment fast and easy, Getting refunds for delayed or canceled flights, Protecting yourself from stalking and harassment, Suing people and companies in small claims court, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Vivid Seats allows refunds under specific conditions. To stay up-to-date on the events status, monitor the venues website from time to time. If you canno longer plan to use the tickets you originally purchased, we welcome you to list your unwanted ticketsfor sale on our website. You shall have forty-eight (48) hours from the time of delivery to report any inconsistencies between your order and the delivered tickets. 1650 Arch Street, Suite 2210 Regardless of whether the foregoing types of disputes in this Exceptions provision are resolved by a court or pursuant to arbitration, you and Vivid Seats agree that the dispute is subject to the Class Action Waiver provision set forth below. So, first and foremost, please look for (and look to) this email notice. The Vivid Seats marketplace is open to the exchange of any tickets for which there is a market, and that do not violate Vivid Seats policies. Confidentiality: Unless applicable law provides otherwise, the arbitration proceeding and all records pertaining to itincluding but not limited to any documents prepared or produced in connection with the arbitration proceeding, as well as the hearing and the arbitration awardwill be confidential and will not be disclosed to any third party, except as necessary to obtain court confirmation of the arbitration award. As a resale marketplace, Vivid Seats lists tickets that come from a vast ne. If a re-issue is not possible, you will be refunded the re-issue fee. Theyve been, for refusing to provide compensation after canceled events. As our Sales Terms and Conditions state, all sales are final. When tickets are shipped to you, it is your responsibility to confirm that the tickets delivered to you are consistent with the order you placed. We are not always notified if a show is postponed, rescheduled or cancelled. Please note: timing of refunds may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. . View Privacy Policy. Theres also a 100% Buyer Guarantee that looks oh-so-good. Now that Meredith is gone, it is business as usual at Grey Sloan Memorial. These tickets, like all tickets sold on this site, are backed by our100% Buyer Guarantee. Our goal is to make your search and purchasing experience as easy and efficient as possible. Grounds Admission Pass/Grounds Pass. A full-service national event ticket marketplace. We're your companion for live events. IF YOU PURCHASED A TICKET THROUGH VIVID SEATS ON OR BEFORE APRIL 1, 2021 TO AN EVENT THAT, AT ANY TIME FROM SEPTEMBER 29, 2016 THROUGH APRIL 1, 2021, WAS POSTPONED OR RESCHEDULED, YOU MAY BE ENTITLED TO A CASH PAYMENT OR OTHER RELIEF FROM A CLASS ACTION SETTLEMENT IF THE EVENT IS CANCELLED. You and ticket resellers also agree to submit to the jurisdiction of the State of Illinois for complaints involving a ticketed event held in Illinois.
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